Interpersonal Communication Presentation

Final Project HCA/230 Ann Gove November 15, 2012 Nikki Moore

Case Study One

I have chosen to write about the conflict of Pat and Chris, and the conflict that is impacting the workplace. The tension and stress that followed. And how it could be resolved through interpersonal communication

Case Study One

Communication skills and interpersonal relationships are elements of a successful organization. These elements maintain a friendly environment for the employees. These can create a positive atmosphere for health professionals and staff nurses.

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Elements of Good Interpersonal Communication Effective communication aids in: Sharing and understanding facts Setting the scope and boundaries of goals Conflict resolution Improving relationships Developing self-confidence Developing a positive attitude

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WHAT WENT WRONG?

Competitive individuals Different beliefs and ideas in the working environment Individual opinion of each member about a particular issue Argumentative approach of some members in protecting their opinion Members of the group engage in verbal attacks The group is affected by the two opposing members Output rate is affected
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PAT
Pat is maintaining a defensive climate Arguments were raised in defense from the views of co-workers An aggressive environment was triggered Pat said The government should keep its hands off my rights, and Anyone who thinks that gun control is a good idea is ignorant. (Angry photos, n.d.).
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CHRIS

He pointed his fin doesnt know Chris became offensive on Pats argument He pointed his finger He avoided going towards the opinion of Pat He talked sternly and with conviction Chris leaned forward while stating that Pat knows what hes saying He has his own views on gun control The team members were under a stressful

(Angry photos,n.d.)

CONFLICT TYPE
1 2 3 4 5 6 7

Internal pressure Uncontrollable conflict

Effect on others werent considered

Personality Conflicting facts

Incompatible egos
Differences in values

MANAGEMENT STYLE: The manager adjourned the meeting to calm things down Accomodator management style Believe conflicts are unhelpful Relationships within a team is highly valued Self-interest is often disregarded Lesser impact The goal is to achieve peace and order

1. Listening is active not passive 2. Listening is learned and not innate 3. Listening occurs faster than speech 4. Listening requires emotional control

Supportive and Defensive Climates in the Workplace

Supportive Climates
Description Problem orientation Spontaneity Empathy Equality Provisionalism Chris and pat did not create a supportive work climate for themselves or their co-workers

Defensive Climates
Evaluation Control Strategy Neutrality Superiority Certainty

Defensive work environments limit the experience of satisfaction that creativity brings to life and interpersonal relationships.

Verbal and Non Verbal Communication

Both Pat and Chris expressed verbally their opinions and personal views about gun control Prior to the meeting, their exists a non-verbal conflict between Pat and Chris Chris displayed his aggressiveness by pointing his finger at Pat while he asserted his side Pat was defensive as he leaned back and crossed his arms to show Chris that he is not retracting his words

((((Listening barriers image,, n.d.)

How To Deal With Conflict

Know the enemies that will limit conflict resolution Know your personal needs while considering the needs of others Organize your thoughts before expressing them verbally Know the right moment to speak out Speak and listen; do not just listen and do not just speak Try to resolve the conflict Recognize others

CONCLUSION
A working environment shall have supportive atmosphere in order to hasten the success rate of the business by increasing levels of production. Teamwork suggests a collaborative approach in accomplishing tasks and in finding the roles of every member as essential to his own role

THANK YOU!

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REFERENCES
Cheesebro, T., O'Connor, L., & Rios, F. (2010). Communicating in the Workplace. Retrieved from The University of Phoenix eBook Collection database.

Listening barriers images. (n.d.). Google images, (), . Retrieved from http://www.google.com/listening+barriers+pictures.com Angry photos. (n.d.). 123 rf photos, (), . Retrieved from http://www.123rf.com/photo_56533697.html