195645

- TEGA : government agency - Established on 1 March 1966 - HQ: Kuala Lumpur - International offices in London, Washington D.C., and Jakarta. - Offered scholarships to students pursuing studies overseas

DG of TEGA recently visit TEGA office in London on 16 discovered the complaining about; - the late tuition fees and - monthly allowances from the students. - Asked pn aishah manan, the finance director to seek for an improvement in the student transaction services - Rosli idris, the account head, was assigned to review the current system and suggest the appropriate solutions - Six months to get a web-based transaction system ready before the billing of students fees commenced in september 2010.

Method used by the companies to create and maintain information system that perform the basic business functions.

MAIN GOAL to improve organizational system, by applying software that can help employees accomplished key business tasks more easily and efficiently

OOSAD
OOSAD approach is based on the notion of object which encapsulates data and processes.

Project Management and Planning

System Analysis

System Design

System Implementation and Operation

SYSTEMS DEVELOPMENT PROJECT

To solve business problem. Take advantage of business opportunities

1. Information time frame

Always a time lag between the points at which an event occurs and the points of which it is reflected in the TEGA OOS

2. Resources
Estimated that overall cost savings of a new system could total about RM350, 000 annually, potential savings from overtime and transportation costs.

TECHNICAL FEASIBILITY
Requirement of proposed system that director generals has emailed to the accounts and finance director Replace by online transaction and can easily transfer the information by engaged a fully integrated web based transaction system application. Be fulfil the requirement of the software and hardware used by the TEGA branches on london and kuala lumpur Should provide with adequate security instances firewalls and user password that for approved personnel only Use of broadband services, information could be sent at a rate of 40 times faster as compared to normal telephones lines

ECONOMIC FEASIBILITY
First choice is develop system internally - RM 360,000. Second choices is outsource the task to london vendor - RM 190,000 For third alternatives, TEGA could opt for commercially available software in the market and the system would further modified to TEGA requirement.- Rm 90,000. A last alternative is co-sourcing the project development system with another vendor. The cost is same as to third alternatives but TEGA should pay another RM20, 000 annually to vendor for maintenances and support services to them.

OPERATIONAL STUDY
Upgrade the current system Expedite payments in less than 7 days Payment process less than 5 minutes to achieve response time Error will be reduce

SCHEDULING STUDY
Proposed project could take at least six months Then, the system would be ready before the student fee billing period between MIDOCTOBER 2009 AND END OF JANUARY 2010.

APPROACHES

ADVANTAGES -User have the opportunity to participate in development of the

DISADVANTAGES

IN-HOUSE DEVELOPMENT

software -High quality software provided because development team close to users -Reduce operational and recruitment cost

- Costly - Heavy investment required - Security compliance

- Risk of exposing the confidential data - Hidden cost e.g. signing contract across international boundaries - Synchronizing the deliverables -Significant cost to match with a

OUTSOURCING

- Risk sharing - Devote attention on core business - Swiftness and expertise

- Cheaper and faster OFF-THE-SHELF SOFTWARE - Easy to get support and literature and sharing the files - Very sophisticated (e.g. Excel or Word)

commercially available software in market - Inflexible - Tends to be a compromise

- Save time to development process

- Have to make adjustments

- Unique for particular company CO-SOURCING WITH VENDOR -Reduced the risk for corporation -Faster implementation -Chance to strongest other specific skills -Tough battles with their outside partners -Possible to lose coherence

TEGA kuala lumpur has a team of people from management information system (MIS) department, they can help to develop the new web-based transaction system for TEGA London by using their expertises and experiences. Well know about the system processing and they are close to the users Perspective gap can be eliminated The users of the system have the opportunity to participate in designing and testing the system High cost investment but the benefits of in-house development can cover the cost that faced.

IN HOUSE

In-house development enables to satisfy the unique requirement from the system which is able to meet the constraints of existing system and technology. The security of system requirement could be salvaged. To provide particular training course for TEGA Londons staffs. They need to have a right technical skill for database management and reporting development. TEGA London able to save the spending on maintenance fees for system in the future. For the long term perspective, in-house development is the most suitable approaches develop the new web-based transaction system for TEGA London.