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Business Etiquette

The Agenda
Career preparation Handshakes Meeting and greeting etiquette Interviewing etiquette Mobile/telephone etiquette Office etiquette

Career Preparation
Why prepare? Its a jungle out there

competition is strong, and the way we present ourselves is under closer examination more than ever before.

Difference Between College and Business


College
Individual Tests Quantified Customer Objective Written senior

Business
Teamwork Relationships Subjective Employee Judgments Verbal trainee

Types of Handshakes

The Push In

The Limp Fish

The Bone Crusher

Double Fisted Handshakes

The Palm Pinch

The Topper

The Proper Handshake

Firm, but not bone-crushing Lasts about 3 seconds May be pumped once or twice from the elbow Is released after the shake, even if the introduction continues Includes good eye contact with the other person

Introduction in Business
Introducing yourself Introducing others Responding to introductions What to do when you cant remember names Secret to remembering names

Meeting and Greeting Who introduces who?


Introduce the person with lesser authority to the person with higher authority, regardless of gender Highest person of rank is mentioned first. Remember: Big, may I introduce Small. A younger person is always introduced to an older person It is helpful to include the persons title

Repeat the persons name a few times to yourself after youre introduced. Use the persons name immediately in the conversation after an introduction. Immediately introduce that new person to someone else you know. Jot down the persons name.

Tricks for Remembering Names

Exchanging Business Cards Carrying your card and be a giver of cards


Distinguished business card will give updated information. Neat and clean card ready for distribution in a card holder. Presenting your card Compliment while receiving a card Set goals for distribution

Art of Grooming
Clothing and accessories suitable for different occasionsfootwear, makeup, hair care, skin care. Color palette Personal hygiene Dress for the occasion and the time of the day Finesse in grooming

Clothing Tips for Men Conservative 2 piece dark suit, many blue or medium dark

gray Long sleeved blue or white shirt. Tie complimenting in color or style. Socks and shade lighter than trousers Dark polished shoes and matching belt Jewelry- no bracelets, earrings, or large rings.

Dress for Success

Clothing Tips for Women Cotton Saree/ dark conservative suit.


White or light colored long sleeved blouse that is not low cut. Black well polished shoes with 1 to 1.5 inch heels. Limited conservative jewelry. Hair neatly tied and off the face. Simple business makeup

Body language
Dos
Make frequent eye contact Smile Take notes Smile Nod frequently Smile Keep your hands out of your pocket

Donts
Slouch Cross your arms Tap your feet Clear your throat repeatedly Bite your lips or nails

Office etiquettes
Be polite and courteous to colleagues. Handle the furniture with care When offered tea and coffee thank the person and throw the disposable cups in the dustbin. Take an appointment if you want to meet a senior. Always allow your boss to complete his conversation if he is over the phone. Always carry important papers in a folder.

Donts
Dont hang around the corridor. Dont smoke in the office premises. Dont gossip and criticize people. Dont giggle or talk loudly. Dont spread litter around. Dont barge into a meeting lunch or dinner if you are not invited. Dont use stationary for personal use.

Email Etiquettes
Be concise and to the point Use proper spelling, grammar and punctuation. Make it personal. Use templates for frequently used responses Answer swiftly. Do not attach unnecessary files. Use proper structure and layout. Do not overuse the high priority option.

Email Etiquettes (Contd)


Do not write in capital letter Do not leave out the message thread. Read and compile before you send it. Do not overuse reply to all. Proper use of Cc, BCC. Take care with abbreviations and emoticons. Dont reply to spam Do not forward chain letters. Do not use email to discuss confidential information.

Interviewing Etiquette

The Perfect Candidate


A complete application Personal appearance Answering questions completely Consistent work attendance. Positive attitude and behavior Good interpersonal relations Completing tasks efficiently

Acknowledge your acceptance. Do your homework on the company. Prepare your questions. Make sure you know how to get to the interview location. Coordinate your wardrobe and portfolio. Look your best. Be 10 minutes early

Pre-Interviewing Courtesies

The Interview
The application The greetings - the handshake, the names. The chit chat The Core the interviewing questions. The questions Have your questions ready! The close what happens next?

Post Interview
Ask for their business card. Write down important discussion points. Write a thank you letter. Follow up with a phone call.

Mobile Etiquette
Use of silent/vibrate mode. Do not use mobile while driving. Volume and pitch and tome while using Avoid jazzy ring tones while at work. Maintain privacy while talking Switch off when asked for. Avoid multitasking

Knowing table etiquette will put you at ease. Your basic place setting

Dining with Style and Grace

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