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What well go through today.

Why Communication Skills? Purpose of Communication What do we Communicate? When do we Communicate? How do we Communicate? Communication as a Process Miscommunication Barriers of Communication Improving Communication Skills

Illustrations Exercises Stories Games

all interactive

Why Communication skills?

Innumerable studies have shown that being able to express yourself clearly and understand with equal clarity what other people are saying to you is a fundamental enabling skill of life. A proficiency at interpersonal communication is strongly linked to

educational achievement positive social behaviour physical and mental well-being, and ultimately employability

Why Communication skills?

Research also suggests that the need to support the development of communication skills is greater today than ever before. A range of factors have been blamed; including

too much time in front of the TV and games machine; decline of talk within the busy modern family; sound-bite culture of 21st Century media; and shortage of positive role models in society.

Why Communication skills?

The warning signs have been recognised by the Government and other bodies, and a much stronger emphasis on spoken communications is now emerging across the curricula in all streams of education. Good communication skills fuel self-confidence and enable a person to exert more control over their life. At the same time, there is growing support throughout the educational community for a shift towards so-called dialogic teaching an approach which puts authentic two-way communication at the very core of the teachers professional repertoire.

Why Communication skills?

In a recent survey of recruiters from companies with more than 5000 employees, communication skills were cited as the single more important decisive factor in choosing managers. The survey, conducted by the NASSCOM, points out that communication skills, including written and oral presentations, as well as an ability to work with others, are the main factors contributing to job success. Responses from 55 CEOs of various companies suggested that courses offering communication education should help students develop the skills involved in motivating people, delegating authority, listening, direction giving, and group problem solving. A national survey of 1000 human resource managers identified oral communication skills as valuable for both obtaining employment and successful job performance.

Purpose of Communication

The purpose of communication is to get your message across to others clearly and unambiguously. Getting your message across is paramount to progressing. To do this, you must understand what your message is, what audience you are sending it to, and how it will be perceived. You must also weigh-in the circumstances surrounding your communications, such as situational and cultural context.

When do we Communicate?

An animal (including human being) is said to have communicated with one another when it influences its behaviour or the state of its nervous system You communicate when you influence others Facilitator / Counselor / Leader / Mentor / Manager achieves modification or change in behaviour by communication A good manager should be a good communicator

What do we Communicate?

You communicate when you influence others behaviour feelings thought attitude What is the role of a communicator / leader / manager

Make others to learn Learning is modification of behaviour

How do we learn Communication?

Communication is a learned skill

If you tell me, I will listen If you show me, I will watch Let me do it, I will learn

How do you become a good communicator

By learning

How do you learn?

Mr. Bond, what is your favourite weapon?

Oh! I use my brain!

How do we learn Communication?

What is learning? Learning means using your brain.
So, lets learn how to be an efficient and effective communicator!






In a survey conducted among nearly a hundred business organizations with the objective of determining how much of top management has to say is actually understood, the following facts were revealed.

At the vice presidential level, managers understand about two thirds of what they hear from the top At the general supervisor level, managers understand 56 per cent of the top level information. At the manager level, managers perceive only 40 per cent. Foremen perceive 30 per cent Persons on the production line understand 20 per cent Real-life example @ SUN

Barriers to Effective Communication

Transmission Alterations Physical limitations Inattention Mistrust of the source Exaggeration Distortion Absentmindedness Time Pressure Badly expressed messages Unclarified assumptions Selective Listening / Perception

Improving Communication Skills

Reading make a full man, writing an exact man and conference a ready man.
and practice it to be a wise communicator.

Improving communication skills means improving

Listening Speaking

Improving Communication Skills


Listening is making the effort to hear something Listening is to hear with thoughtful attention Listening is complex procedure which involves interpretation and understanding

Improving Communication Skills


Listening is a skill you must develop Hearing is a sense you have been born with

#1. Visualize what is being said #2. Listen to body language #3. The mind game of listening

Improving Communication Skills

Become a better listener

TIP #1 TIP # 2 TIP #3 TIP #4 TIP #5 TIP #6

Decide To Be A Better Listener Greet The Other Person Concentrate Keep An Open Mind Give Feedback That Youre listening Take Notes While You Listen And Review Notes With The Other Person

Improving Communication Skills


Object Language

Objects around you Objects you wear/ your appearance Colour, Design, Layout

Improving Communication Skills


Space Language Where do you position your self Meaning of space

1 1/2 foot Intimate 1 1/2 - 4 Personal 4 12 Social 12 beyond Public

Altering space

Improving Communication Skills


Time Language

Keeping time Before time Always late

Improving Communication Skills

4. Para Language
Conveys a different meaning from the usual meaning of the words. By hints, voice, tones, pauses, etc.

Improving Communication Skills

How we Communicate

I never said my Boss was an idiot I never said my Boss was an idiot I never said my Boss was an idiot I never said my Boss was an idiot I never said my Boss was an idiot I never said my Boss was an idiot I never said my Boss was an idiot

Improving Communication Skills


Body Language

Posture Gesture Movements

Improving Communication Skills

Communication research shows that in a face to face communication meaning is derived:

7% from words 38% from tone and inflection 55% from body movements, facial expressions, gestures, physical appearance

Improving Communication Skills

To use effective language

Avoid long winding sentences Avoid grammar mistakes Avoid indirect and round about sentences Avoid clutter Use simple words Use powerful words Use short sentences


Improving Communication Skills

ABCs of Communication

Like any other process, communication also has its ABCs and it is interesting to note that the ABCs of communication are:

Attractiveness Brevity Clarity

Improving Communication Skills LAW


Pleasing Smiling Dress Code


Body Language Mannerisms Non-verbal gestures



Improving Communication Skills

Receiver Orientation Attention to ABCs Appropriateness Use of Humour Use of Right Appeal Repetition Effective Timing Simplified Language Effective Listening


Vyasa & Valmiki Jesus Christ Swami Vivekananda Mahatma Gandhi

There is a bird called Eagle. It has the most powerful flight and sight. Thousands of feet high when it flies at great speed, it can spot a small worm on earth; can dive at supersonic speed and get it. Eagle is a loving parenting bird; lays eggs, incubates, hatches, nurtures and feeds the chicks. It makes its nest on the tallest tree, top on the steepest mountain slope. In a few weeks of hatching when the young chicks get its infant feathers, the mother eagle starts training them to fly. The mother initially carry the chicks on its back and fly around the tree, while the chick perching atop the mother initiate the flying motions with its infant wings.

After a few days, the mother encourages the young bird to fly independently but the chick is always hesitant and clings to the mother. After a few further trial flights, the mother takes the chick on piggy back to the rockiest and steepest slope, advises the chick to fly alone and not on piggy back and at the last moment with shrill streak tell the baby:

Hai, now you are alone, fly my darling independently

and throw the chick off her back to the sky at thousands of feet above the mountain slope.

What will happen to the infant eagle?

Remember: Theres always a better way of communicating!

Sudeep Chandramana