SEMINAR DAYA SAING EKS, SANDAKAN, SABAH

PENINGKATAN DAYA
SAING MELALUI
PROGRAM
PENINGKATAN
PRODUKTIVITI DAN
KUALITI (P&Q)
En. Burhanuddin Saidin
Pengarah
Bahagian Latihan dan
Pembangunan Sistem (TSD)
Perbadanan Produktiviti Malaysia
(MPC)
22 Mei 2009

Your Partner in Competitiveness

NO. SLAID 1
KANDUNGAN PERSEMBAHAN:-
• Pengenalan mengenai Perbadanan
Produktiviti Malaysia (MPC)
• Strategi “Produktiviti Penggerak
Pembangunan Negara”
• Program-program Peningkatan
Produktiviti dan Kualiti (P&Q)

“The simple act of paying positive attention to people

has a great deal to do with productivity” ~ Thomas J.
NO. SLAID 2
 VISI & MISI MPC
VISI
Organisasi utama dalam meningkatkan
produktiviti untuk inovasi
dan daya saing global
MISI
Memberi perkhidmatan berkesan untuk
mencapai prestasi
cemerlang melalui inovasi ke arah
meningkatkan taraf hidup

Efficiency Service Public Service Minister of Human Human Resource

United Nations
Award 1999 Director General Resource Award Development
Public Service
Quality Award 2003 2003 Council Award 2007
Award 2004

“Change your approach until you get the result you want”
NO. SLAID 3
 PEJABAT MPC
MPC State Office
Kota Bharu
Tel.:- 09-
7416261

MPC State Office

Kuala MPC Sabah
Terengganu Kota Kinabalu
MPC Northern
Tel.:- 09-
Region Kepala
6228215 Tel.:- 088-
Batas
233245
Tel.:- 04-
5754709

MPC
MPC East Sarawak
Coast Kuching
Region
082-
Kuantan
439959
09-5131788

MPC HQ, P. Jaya

Tel.:- 03-79557266 MPC Southern
Region
Johor Bahru
07-2377422

“No initiatives is possible unless the people in

the organization enact, support and sustain it”
NO. SLAID 4
 Teambuilding
(Northern)
Leadership
(Southern)
Productivity
CENTRES
Measurement
OF (East Coast)
EXCELLENC
E Talent
Management
(Sabah)
Creativity and
Innovation
(Sarawak)

"Corporations need to become people factories — places

that develop people — not human warehouses that only
NO. SLAID 5
FOKUS STRATEGIK Competitiveness
Benchmarking & Innovation
&
Best Practices
Productivity
& Efficiency
Enhancement
Research &
Systems
Management Development
Training &
Advisory
Services

1960s 1990 1995 2000 2005 2010

Tahun

“Excuses are only made for failure”

NO. SLAID 6
 AKTIVITI UTAMA
AKTIVITI KUMPULAN
UTAMA
FOKUS STRATEGIK SASARAN
 Sektor Swasta:
•PENYELIDIKAN P&Q
• EKS
•PENANDAARASAN & • Pembuatan
AMALAN TERBAIK INOVASI, • Perkhidmatan
•PROMOSI P&Q PRODUKTIVITI
& DAYA SAING
•LATIHAN  Sektor Awam:
• Kementerian
•PEMBANGUNAN & Agensi
SISTEM
• PBT
• Kerajaan
Negeri
• Sekolah &
Institusi
Pengajian
Tinggi
“In life the only constant is Change”
constant is Change”
NO. SLAID 7
 KEMUDAHAN-KEMUDAHAN DI
PEJABAT MPC

REKREASI TEATER RUANG TAMU ASRAMA

CAFE LETAK SURAU GYM

KERETA

“One certainty about change is that, if you think

you can’t, then you’ll never will” NO. SLAID 8
 AKTIVITI-AKTIVITI MPC
MEMBENTUK PEKERJA BERPENGETAHUAN

“Organisations are nothing but people….

NO. SLAID 9
PUSAT SUMBER MAKLUMAT MPC

“Motivation is what gets you started. Habit is

what keeps you going” NO. SLAID 10
 PROMOSI P&Q MELALUI TEKNOLOGI
KOMUNIKASI
MPC WEBSITE MAKLUMAT
TRAINING AND E- BENCHMARKING ONLINE
LEARNING MANAGEMENT NETWORKING DATABASE
www.mpc.gov.my SYSTEM (BOND)

E-LEARNING MODULES MANUFACTURING

PRODUCTIVITY
INDICATOR

“An employee is our strategic - partner, a change - agent,

an organisation - builder, a process - facilitator andNO.
above
SLAID 11
MAKMAL MULTI-MEDIA MPC

“…the Government must assume the role of an

innovator, incorporating the functions of a leader, a
pacesetter, a moderniser, an effective communicator
NO. SLAID 12
 PANEL-PANEL PERUNDING NPC
PERKILANGAN KEWANGAN
BINAAN INDUSTRI HOSPITALITI

LOGISTIK

PERTANIAN

SUMBER MANUSIA

TEKNOLOGI PENJAGAAN KESIHATAN

MAKLUMAT
SUMBER TENAGA PENGUKURAN
& UTILITI PRODUKTIVITI

Orang yang cemerlang menunjukkan hasil. Orang

yang gagal memberikan alasan. NO. SLAID 13
 PRODUKTIVI
TI

INDUSTRI
PRODUKTIVI
SEKTOR EKONOMI

PRODUKTIVI
TI
Produktiviti
Penggerak
TI

Pembangunan
Negara
KUALITI HIDUP
YANG LEBIH
BAIK

INDIVIDU OUTPUT MALAYSIA

”Quality is both thinking why something is done, and why it is

done that way; then thinking differently to improve it” ~SLAID
NO. Mr.14
PERTUMBUHAN PRODUKTIVITI,
2008

4.0
3.6

2.9
3.0

2.1
2.0
Per cent

1.0 0.8

0.4
0.1
0.0
0.0

-0.4
-0.5 -0.5
-1.0 -0.7
-0.9 -0.9
-1.2

-2.0 -1.7

90% proses pembelajaran dipelajari secara

15
tidak rasmi di tempat kerja NO. SLAID 15
 RANGKAKERJA DAYA SAING
(COMPETITIVENESS MODEL)
MEWUJUDKAN NILAI
DITAMBAH

DAYA SAING
INDUSTRI

PRESTASI EKONOMI KECEKAPAN

PENGEKALAN PERNIAGAAN
KECEKAPAN INFRASTRUKTU
(SUSTAINIBILITY)
KERAJAAN R

DAYA SAING
MALAYSIA Sumber: IMD World Competitiveness
Yearbook 2008

“It is not the big that is eating the small, it is

the fast that is eating the slow” NO. SLAID 16
MALAYSIA: KEDUDUKAN DAYA SAING
2008 2007 2006
Faktor Daya Saing (n=55) (n=55) (n=53)

Keseluruhan 19 23 22
Prestasi Ekonomi 8 12 10
Kecekapan Kerajaan 19 21 19
Kecekapan Perniagaan 14 15 19
Infrastrukur 25 26 27
Sumber: IMD World Competitiveness Various issues

Daya saing sebuah negara bergantung kepada bagaimana kreatif dan

imaginatif rakyatnya menghasilkan produk dan perkhidmatan
NO. SLAID 17
 SMEs AS GLOBAL PLAYERS

PRODUCTIVITY EFFICIENCY COMPETITIVENESS

INNOVATION SYSTEMS HUMAN CAPITAL

• Management Innovation • Certification • Leadership

• Best Practices • Standards •Talent Development
• Service Innovation • Procedures • Centres of Excellence
• Information Management • Measurement • Vendor Programme
System & ICT Applications • Quality Management • BEST
• Process Innovation System • Value Creation

“Productivity is never an accident. It is always the

result of a commitment to excellence, intelligent
planning, and focused effort” ~ Paul J. Meyer NO. SLAID 18
1. PENINGKATAN KUALITI
TENAGA KERJA
PENINGKATAN KUALITI TENAGA KERJA YANG
BERTERUSAN MELALUI PEMBENTUKAN KEUPAYAAN
DALAM KEMAHIRAN KRITIKAL, KEMAHIRAN BERFIKIR,
PEMIKIRAN POSITIF DAN SIKAP YANG BETUL

MEMAHAMI DAN BERTINDAK CEKAP

MENGGUNAKAN
DATA MAKLUMAT PENGETAHUAN
KEBIJAKSANAAN
BIJAKSANA – Tahu apa perlu
dibuat,

MAHIR – Tahu cara membuatnya,

dan SEMANGAT – Membuatnya
dengan betul
“Progress is impossible without change, and therefore
those who cannot change their minds cannot change
NO. SLAID 19
2. PENINGKATAN SISTEM KUALITI DAN
PENGURUSAN
MENINGKATKAN KEBERKESANAN
PENGGUNAAN SISTEM-SISTEM
PRODUKTIVITI DAN KUALITI DI DALAM
SEMUA AKTIVITI DAN PROSES KERJA

5S
ISO
SUPPLY CHAIN
MANAGEMENT

HALA
L
CUSTOMER
SIX SIGMA
RELATION
BALANCE MANAGEM
D HACC GMP ENT
SCORECA
RD P
“Habit breaking, the prerequisite for change and renewal, need more
than a simple decision. It takes motivation, desire and will. Crisis can
provide that and all too often is the sole force for change” NO. SLAID
~ 20
3. PENINGKATAN KUALITI TEKNOLOGI

PELABURAN BERTERUSAN DI DALAM

TEKNOLOGI DAN PENYELIDIKAN DAN
PEMBANGUNAN (R&D) DEMI
PENAMBAHBAIKAN PRODUKTIVITI DAN
DAYA SAING

“The best way to have a good idea is to have a

lot of ideas” NO. SLAID 21
 4. PENINGKATAN KUALITI
INFRASTRUKTUR
MEMPERKASAKAN INFRASTRUKTUR PERKHIDMATAN
SOKONGAN UNTUK MEMPERCEPATKAN
PERTUMBUHAN PRODUKTIVITI

“Create an urgency to change by listening to customers and

communicating their concerns to employees. Customer-driven
change motivates employees to engage in continuousNO. SLAID 22
5. PENINGKATAN AMALAN TERBAIK DAN
PIAWAIAN
MEMPERHEBATKAN PERLAKSANAAN AMALAN-
AMALAN TERBAIK DAN PEMATUHAN PIAWAIAN DAN
KEPERLUAN ANTARABANGSA
PENANDAARASAN
ANTARABANGSA

PERHUBUNGAN
ANTARABANGSA

PENYELIDIK PEMBELAJARA PENYESUAIAN PERLAKSANA

AN N AN

It is by no means certain, that things will be better when they

change, but when they should become better, they haveNO. toSLAID 23
6. PENINGKATAN
KECEMERLANGAN
BUDAYA KECEMERLANGAN SEBAGAI SATU
CARA HIDUP

“Not Finance. Not Strategy. Not technology. It is

teamwork that remains the ultimate competitive
advantage, both because it is so powerful and so rare”
NO. SLAID 24
KECEMERLANGAN ORGANISASI (6P’s)
PEOPLE EXCELLENCE
POLICY EXCELLENCE
PROCESS EXCELLENCE
PRODUCT EXCELLENCE
PRACTICE EXCELLENCE
PERFORMANCE
EXCELLENCE
Proses

“Real excellence does not come cheaply. A certain price must be

paid in terms of practice, patience, and persistence – natural
ability notwithstanding” NO. SLAID 25
 KECEMERLANGAN PRESTASI
Tinggi

Berkesan & Cekap:

Berkesan tapi Tidak Cekap:
Matlamat tercapai & sumber
Matlamat tercapai tapi
digunakan sebaik mungkin
pembaziran sumber
= Zon Produktiviti Tinggi

Pencapaian
Tidak Berkesan & Tidak Cekap: Cekap tapi tidak berkesan:
Matlamat
Matlamat tidak tercapai, Tiada pembaziran sumber,
sumber dibazirkan tapi matlamat tidak tercapai

Rendah Penggunaan Sumber Tinggi

“The compulsion to excellence assures

excitement!” NO. SLAID 26
KE ARAH PENINGKATAN PRODUKTIVTI &
DAYA SAING EKS
The Old SMEs The Emerging SMEs
• Goal • Vision
• Price focused • Value focused
• Production Quality Mindset • Total Quality Mindset
• Production driven • Customer driven
• Shareholder focused • Stakeholder focused
• Cost Oriented • Speed Oriented
• Efficient, Stable • Innovative Enterprise
HOW?
• Hierarchical • Flat, empowered
• Machine based • Information based
• Functional • Cross functional
• Rigidly committed • Flexible, learning
• Local, regional, national • Global
• Vertically integrated • Networked, independent
“The quality of an organization can never
exceed the quality of the minds that make it
up” NO. SLAID 27
 PROGRAM PENINGKATAN
PRODUKTIVITI DAN KUALITI (P&Q)
PENYELIDIKA PRESTASI PRODUKTIVITI DAN
N P&Q KUALITI
PENGURUSAN SUMBER
MANUSIA
DAYA SAING ANTARABANGSA

SISTEM GAJI BERKAIT

PRODUKTIVITI
APA YANG PENGURUSAN TEKNOLOGI
MAKLUMAT
ANDA TIDAK INDEKS KEPUASAN
DAPAT UKUR, PELANGGAN
ANDA TIDAK
AKAN DAPAT PENGUKUR PENGKAL LAPORAN
URUSKAN AN AN DATA PRODUKTI
PRODUKTIV VITI
ITI See if there's a demand. A lot of people
“Research your idea.
have great ideas, but they don't know if there's a need for it.
You also have to research your competition” ~
NO. SLAID 28
 LATIHAN PENINGKATAN P&Q
KEPIMPINAN &
PEMBANGUNAN PENGURUSAN

SISTEM PENGURUSAN KUALITI

PROSES PENAMBAHBAIKAN

SGAs INNOVATIF
BIJAKSANA
– Tahu apa perlu dibuat,
KECEMERLANGAN PELANGGAN
MAHIR
– Tahu cara
membuatnya, KECEMERLANGAN PRESTASI &
SEMANGAT STRATEGI
– Membuatnya dengan PROGRAM ANTARABANGSA
betul
“If you know your strength it never becomes a weakness. If
the market knows your strength then it becomes a
NO. SLAID 29
SISTEM PEMBANGUNAN
PENGURUSAN P&Q
PENGURUSAN KUALITI
MENYELURUH (TQM)
SISTEM PENGURUSAN KUALITI

SISTEM PERSEKITARAN
BERKUALITI (5S)
AUDIT DALAMAN SISTEM 5S

AUDIT DALAMAN ISO

9001:2008
PEMBANGUNAN SYARIKAT
CONTOH
PENANDAARASAN

PENGUKURAN PRODUKTIVITI -
COMPASS
“An organization's ability to learn, and translate that
learning into action rapidly, is the ultimate
competitive advantage” ~ Jack Welch NO. SLAID 30
“Persistence is the twin sister of excellence. One
is a matter of quality; the other, a matter of
time” NO. SLAID 31
SEBELUM DAN SESUDAH 5S

“Quality means doing it right when no one is

looking” ~ Henry Ford
NO. SLAID 32
SEBELUM DAN SESUDAH 5S

“Excellence is not a skill. It is an attitude” ~

Ralph Marston”
NO. SLAID 33
SEBELUM DAN SESUDAH 5S

“The quality of an organization can never exceed

the quality of the minds that make it upNO.“SLAID 34
AMALAN TERBAIK P&Q
BENCHMARKING ONLINE
NETWORKING DATABASE
(BOND)
• On-Line e-Benchmark
System
• BPNet Knowledge
Management
MALAYSIA BENCHMARKING
• BP Public Sector
INDEX
• HR (MBI)
Suite
PROJEK PENANDAARASAN
COMMUNITIES OF PRACTICE
(CoPs)
MISI LAWATAN
PENANDAARASAN
PENERBITAN AMALAN
TERBAIK
“Excellence is the unlimited ability to improve
the quality of what you have to offer “ ~ Rick
Pitino NO. SLAID 35
 SISTEM e-BENCHMARK BERINTERAKTIF
Langkah
2
Kata-laluan diberi kepada ahli
Langkah 3 Langkah
1
Ahli memasukkan Komuniti bersetuju skop,
data dengan pengukuran dan unit
Internet digunakan. Pengurus
membentuk sistem

Langkah 4
Pemprosesan data semasa dibuat
dalam sistem e-Benchmark di MPC

Langkah 6 Langkah
5
Penilaian dan penambahbaikan Pengeluaran Laporan
menggunakan perbandingan tanda prestasi dan tanda
aras aras

“There are no speed limits on the road to

excellence”
NO. SLAID 36
 PROMOSI P&Q
KONVENSYEN, SEMINAR,
BENGKEL
ANUGERAH KECEMERLANGAN
KUALITI
BUKU, LAPORAN, ARTIKEL

POSTERS, SIGNBOARDS

PROGRAM RAKAN PINTAR

PERSIDANGAN ANTARABANGSA

USAHASAMA ANTARABANGSA
TAK KENAL RANGKAIAN ANTARABANGSA
MAKA TAK CINTA
“To create something exceptional, your
mindset must be relentlessly focused on the
smallest detail” ~ Giorgio Armani NO. SLAID 37
PENERBITAN P&Q

Maklumat Nilai Ditambah Mengenai

Produktiviti, Kualiti, Daya Saing, Amalan
Terbaik dan EKS

“What we see depends mainly on what we look

for” ~ Sir John Lubbock
NO. SLAID 38
 Success Challenges
• Teamwork QUALITY

ITY
• Discipline PRODUCTIV

• Diligent
One Malaysia SPEED
• Respect for Time

• Honouring One’s Word

People First
• Dedication to Work

• Efficiency in
Implementation of Tasks
Performance Now
• Placement of Larger
Community Above Self
- YAB Dato' Sri Mohd. Najib Tun Abdul Razak, 24 March 2009 & 3 April 2009
Era ‘perintah dan kawal’ telah berakhir. Hari ini adalah masa
‘berhubungan dan bekerjasama’ NO. SLAID 39
The 7Rs Success Factors
 Review & Rationalise
(Menyemak & Rasional)
 Realign & Reconcile
(Melaras semula & Merukunkan)
 Rules and reforms
(Melaksanakan Peraturan & Membentuk Semula)
 Renovate and reengineer
(Mengubah & Membina Semula)
 Retrain and regulate
(Melatih Semula & Mengawal)
 Replicate and record
(Mereplika & Merakam)
 Reward and recognition
(Memberi Ganjaran & Mengiktiraf)

“In the search for quality there’s no such thing as good

enough. There’s never a finish line. There is , however, a
NO. SLAID 40
 Siapa bersabar - dia menang
Siapa menganiaya - dia akan teraniaya
Siapa berjalan - dia sampai
Siapa jujur - dia terlindung
S Siapa berlembut hati - dia mulia
Siapa lalai - dia gagal
I Siapa berkasar - orang menghindar
A Siapa sungguh-sungguh - dia berhasil
Siapa tergesa-gesa - dia akan menyesal
P Siapa boros - dia berkurangan
Siapa belajar - dia maju
A Siapa ramah lidahnya - akan banyak saudaranya
Siapa sedikit kejujuran - akan sedikit temannya
Siapa mengenal dirinya - akan mengenali Tuhannya
Siapa menggali lubang - akan jatuh kedalamnya

“Quality is 90% attitude and 10% knowledge”

NO. SLAID 41
 Kita perlu berubah dan
perubahan itu perlu,
dilakukan sekarang!
Allah s.w.t telah berfirman yang
mafhumnya, "tidak akan Aku ubah
nasib sesuatu kaum itu
sehinggalah mereka ubah apa
yang ada dalam diri mereka
sendiri”
“Don’t just diet for a week or two, we have to
change our lifestyle” NO. SLAID 42
Terima Kasih

Perbadanan Produktiviti Malaysia (MPC)

Lorong Produktiviti Off Jalan Sultan
46920 Petaling Jaya
Selangor Darul Ehsan
Laman Web: www.mpc.gov.my
Toll free : 1800 88 1140

“Ask not what your country can do for you, ask what
you can do for your country” ~ John F. Kennedy NO. SLAID 43