English Language Centre

We are an established school in Kaiyin Zhongshan, with over 20 years combined teaching experience.

We only employ native English teachers with verified educational backgrounds and credentials from all around the world.

We boast a myriad of education systems, syllabuses and tools at our disposal.

We also provide custom made materials.

A: Nice weather , isn t it? Hotel. How may I help you?

Strategies for saying: Sample Conversation Hello and Good-bye Front Desk: Welcome to the Wyatt

Great party, Traveler :I d like a room please? Interesting class, Front Desk: Would you like a single B: it is. or Yes, a double? A: By the Im Mike. please? Traveler : Iway, d like a double,
Front Desk: May I have your name, A: Hi. Hows it going? please? How are you doing? Traveler : Timothy Findley. B: Good. Front Desk: Could you spell that please? Traveler: F-I-N-D-L-E-Y. A: Hi. Desk What been up to? Front : have How you many are in your B: Not much. party? Ive been busy. Traveler : Just two. Front Desk: How many nights would you like to stay? A: Well,: it wastonight. nice talking to you. Traveler Just with Front Desk: How willchatting you be paying? seeing Traveler: Is Visa OK? B: You, too.: See you. Front Desk That ll be fine. Would you like a wake-up call? Traveler: Yes, Id like a wake-up call A: ve you got to go a now . forWell, 6:30.IDo have pool? Front desk: Yes, we run do. On the 2nd B: Alright, you key. later. floor. Heresee s your Thats room 405 on the fourth floor.

Fill in thework blanks information You at with the front desk of a hotel. their Front Desk appropriate question for finding information in the table below: Your Class out each of those facts. Hint: Ask the questions on the right side of this worksheet:
Name Room Size Number of Number of Nights Wake-up Call (Y/N) Method of Payment

Hotel Role-play Getting to Know about Trycome to think of an Asyou. guests in write down

Facts About Me People

Important Questions: (1) How may I help

Im ______________. (job) Question: ____________________________ I grew up in _______________. (hometown) Question: ____________________________ I come from a big family/small family. I have ______________. (number of siblings). Question: ____________________________ Im into _____________ (hobby/interests). Question: ____________________________ Im studying/studied ____________ (major). Question: ____________________________ In the future, Id like to ________________ __________________. (future plans/dreams) Question: ____________________________

Interesting Facts About (2) Can I have your Your Classmates

you?

Name

name please?

Fact

(3) How do you spell that? (4) Would you like a single or a double? (5) How many people are with? (6) How many nights will you be staying? (7) How will you be paying? (8) Would you like a wake-up call? (9) Is there anything else you would like to know? you traveling

www.bogglesworldesl.com

Extensive vocabulary, phrasal verbs and common expressions training Real-life examples, role-playing and situation evaluation techniques
Situation analysis techniques that allow your staff to evaluate individual situations.

We first will divide the staff into both low and middle level students The students will partake in 24 lesson course
After completing our course the staff member will be competent enough to engage customers, and handle there queries confidently

A foundation English introduction: Everyday English Scenarios

Specific Requirements/Special arrangements/Exceptional customers

Tourism/Travel information Methods of communication Complaints, managerial referrals, behavioral evaluation Irate/Irrational customer handling

We perform an initial verbal evaluation to establish staff members level

Then, there will be a further written/listening/speaking test to complete before the duration of the course A mid-level examination will assess the progress of the staff member A final Test will be issued after the completion of the course

* Indicates a job where frequent interaction with English Speakers (in person or via telecommunications) is likely

** Indicates a job where there is a certainty of almost daily interaction with English Speakers
^ Indicates a job where specific English phrases and words not needed by other departments will be necessary.

General Managers **

Shift Managers **

Department Managers **

Reception **

Front Desk * ^

Booking (Telephone) ** ^

Valet*

Waiter / Waitress **

Host/Hostess *

Bartender *

Cook

Busboy

Surveillance Operator

Dispatcher * Guards ** ^

Spa Attendant *
Pool Attendant ^

Gift Shop Cashier

Fitness Instructor / Trainer * ^

Room Cleaner

Floorman

Washer

Janitor

Discuss potential Budget? Possible variations? How many staff members/departments are we to address? How many hours per week? Desired duration of course? Intensive Vs Long term Any specific requirements?