BYTHE BOB MASTERS

ORIGIN:
Developed by Japan in 1950 when

Japans net worth was negative, it had no significant natural resources and had a reputation for producing cheap, shoddy consumer goods.
Their management, however, was open

to new ideas and they accepted that quality was the only way to turn their economy around.

Definition:
TQM is composed of three paradigms: Total: Everyone be involved

Quality::

Costumers must be provided with uniform quality product that meet their exceptations.
Management:

The way total quality is conducted

CONT.
Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs.
The culture requires quality in all aspects of the companys operations, with processes being done right the first time and defects and waste eradicated from operations..

What is Quality?
A frequently used definition of quality is Delighting

the customer by fully meeting their needs and expectations. These may include performance, appearance, availability, delivery, reliability, maintainability, cost effectiveness and price.

It is, therefore, imperative that the organization

knows what these needs and expectations are. In addition, having identified them, the organization must understand them, and measure its own ability to meet them.

CONT..
Though quality is an abstract perception,it has a quantitative measureQ= (P / E ) where Q=quality, P= performance

PRODUCT
STABILITY

Cont

FACTORS AFECTING QUALITY

SUPPLIED INNOVATION

QUALITY

PRODUCT UNIFORMI TY

ASSURAC E

OF DELIVER Y

Cont

COMMITMENT LEADERSHIP

COMMITMENT
. It is a way of planning, organising and understanding

each activity, and of removing all the wasted effort and energy that is routinely spent in organisations. To be successful, it must start at the top with the leaders of the organisation. All senior managers must demonstrate their seriousness and commitment to quality, and middle managers must, as well as demonstrating their commitment, ensure they communicate the principles, strategies and benefits to the people for whom they have responsibility.

LEADERSHIP
Effective leadership starts with the development of a

mission statement, followed by a strategy, which is translated into action plans down through the organisation.
These, combined with a TQM approach, should result

in a quality organisation, with satisfied customers and good business results.

CONT
PLAN

CHECK

TQM

DO

ACT

BUILDING BLOCKS OF TQM

PROCESS
PEOPLE MANAGEMENT SYSTEMS PERFORMANCE MANAGEMENT
PEOPLE

PROCESS

MNAGEMENT

CONT
PEOPLE: Responsibility for performance and quality can lie is with the People who actually do the job or carry out the process, each of which has one or several suppliers and customers.
An efficient and effective way to tackle process or

quality improvement is through teamwork

CONT
PROCESS: Everything we do is a Process, which is the transformation of a set of inputs, which can include action, methods and operations, into the desired outputs, which satisfy the customers needs and expectations. In every organisation there are some very large processes, which are groups of smaller processes, called key or core business processes.

CONT..
MANAGEMENT SYSTEMS: An appropriate documented Quality Management System will help an organisation not only achieve the objectives set out in its policy and strategy, but also, and equally importantly, sustain and build upon them. Leaders should take responsibility for the adoption and documentation of an appropriate management system in their organisation if they are serious about the quality journey.

CONT.
PERFORMANCE MEASUREMENT: Performance Measures to monitor and control the journey, and to ensure the desired level of performance is being achieved and sustained. They can, and should be, established at all levels in the organisation, ideally being cascaded down and most effectively undertaken as team activities .

TQM IS ABOUT
About prevention not detection.

Right first time and every time. Everyone is responsible for quality.

Organization wide.
Continuous improvement culture

Why continuous improvement ? Customer demands change day to day.

APPROACHES TO TQM
TRADITIONAL APPROACH: 1. Produce the product with major emphasis on cost and quantity. 2. Measure the product after it is produced to determine whether it meets product specifications. 3. Ship products meeting specifications and reject products not meeting the specifications

CONT.
NON-TRADITIONAL APPROACH:
The total quality management approach concentrates

on reducing variation in the production process

Therefore, the total quality management approach is

essential not only to improve quality, but to optimize production costs. To survive in the increasingly competitive world market

CHALLENGES BEFORE TQM

The task of implementing TQM can be daunting. Adopt the philosophy of zero errors/defects to change the culture to right first time. Train people to understand the customer/supplier relationship. Adopt modern methods of supervising and training eliminate fear. Constantly educate and retrain develop experts in the organisation.

CULTURE CHANGE
The culture change is among the biggest hurdle in the

path of TQM

The demand of the customers keep on changing, as the technology changes.

To meet the customers requirements we too have to change our way of working.

Understanding the culture of an organization, and using

that knowledge to successfully map the steps needed to accomplish a successful change, is an important part of the quality journey. The culture in any organisation is formed by the beliefs, behaviours, norms, dominant values, rules and the climate.

CONCLUSION
The fancy charts are of no more value than a review of

multi-point recorders each day, or checking results by a review of single points representing a graph of a particular process variable. To economically compete in the future, processing plants will need to take the next step in optimizing product quality and minimizing operating costs. This step cannot be taken without a commitment to total quality management incorporating statistical process control.

TQM IS NOT A DESTINATION BUT A JOURNEY TOWARDS EXCELLENCE

THANKYOU