Modes Of Payment

Types Of Transactions

3. Card Present Transaction (CPT).

5. Card Not Present Transaction

(CNPT).
Card Present Transaction (CPT)

 Card holder is physically present

 E.g. payment through credit card.

 Card Not Present Transaction
(CNPT)

 Card holder is not physically present.

 E.g. Transaction by phone,web,fax.
 Only large companies are allowed to
make CNPT.
 CNPT carries high risk of fraud.
 Basic Modes Of Payment In
Telemarketing
 By Credit Card.
 By Cheque.

1 VIS Visa Starts with 4 Has 16 digits

2 AMX American Express Starts with 3 Has 15 digits

3 DC Diners Club Starts with 3 Has 14 digits

4 MC Master Card Starts with 5 Has 16 digits

5 DIS Discovery starts with 6 has 16 digits

6 INV Invoice

7 CHQ Cheque

8 MO Money Order

9 COD Cash On Delivery

10 BIL Customer is billed

 Automated Clearing House (ACH)

 ACH is an electronic network.

 It transfers and clear funds between
banking institutions.
 It takes 48 hours to clear.
 ACH is the term used in US.
Banks Automated Clearing Service
(BACS)
 Same function as ACH but in UK.

PRO-RATA Direct Debit from A/C

Australian Payment Clearing Association

(APCA)
 Same function as ACH but in

Australia.
 Automated Clearing Settlement
System (ACSS)

 Same as ACH but in Canada.

 ACH Draft (Cheque by phone)

The information required by the

customer is:
 A / C number.

 Chq number.

 Routing number.
 Address Verification System
(AVS)

 It is used in case an ACH draft is

used.
 AVS verify the IP address if sale is
made through internet.
 AVS is the feature to verify the card
holder’s address and zip code at the
time of transaction.
What is Identity Theft?
 Identity theft is a crime.
 Identity theft is the wrongful use of
another person’s personal data for
economic gain.
 E.g. your bank account number,
social security number, credit card
number can be used for this
deception.
 SSN / SIN / NI / TFN
 These numbers are issued to citizens,
residents and temporary working
residents.
 It is used for taxation purpose.
 These numbers has become de facto
national identification numbers.
 These numbers are the source to
access the Credit Report.
 Credit Report
 A document which shows an
individuals complete database.
 It has a creditability rating which is
from 500-1000.
 This rating is also known as “Beacon
Scores”.
 Credit Bureau which maintains this
report are:
2. Equifax.

4. Trans Union.

6. Experion.
 Digital Contract / Signature
 After the sale is made the call is transferred
to a verifier who states the terms and
conditions to the customer who in turn
accepts the terms and states a “yes". This
conversation is recorded and saved as a
file.
 The recording / file is called a Digital
Contract or Signature.
 It is a legal contract.
 Voice Verification
 For verification process:
 The customer has to be 18 yrs of age
or above.
 Recording Permission.
 Verbatim ( material, price,
cancellation)
 Payment Mode.
 Customer Service Number.