Todays session
What is patient and family engagement? Who are patient and family advisors? What do they do? What are the benefits of working with patient and family advisors? How do you recruit advisors? What training is needed for advisors and staff? How do we really partner with advisors?
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
Strategy 1: Working with Patient and Family Advisors Training (Tool 11)
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
Strategy 1: Working with Patient and Family Advisors Training (Tool 11)
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Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Strategy 1: Working Wth Patient and Family Advisors Training (Tool 11)
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Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Recruiting
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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First steps
Identify a staff liaison - passion for patient and family centered care - willingness to learn and educate - sees strengths in all situations and builds open them - well respected by patients, families, peers, leaders Liaison duties: - contact potential advisors - train advisors - prepare staff committee members - cultivate opportunities to embed advisors
Strategy 1: Working with Patient and Family Advisors Training (Tool 11)
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Consideration
How long has it been since they received care? Will there be a time commitment? 1-2 years? Number of advisors needed for each committee?
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Strategy 1: Working with Patient and Family Advisors Training (Tool 11)
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Strategy 1: Working with Patient and Family Advisors Training (Tool 11)
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Training
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Strategy 1: Working with Patient and Family Advisors Training (Tool 11)
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Requirements?
Background check Immunizations/TB skin test
Other considerations
Stipend Parking Childcare
Strategy 1: Working with Patient and Family Advisors Training (Tool 11)
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Strategy 1: Working with Patient and Family Advisors Training (Tool 11)
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Strategy 1: Working with Patient and Family Advisors Training (Tool 11)
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Strategy 1: Working with Patient and Family Advisors Training (Tool 11)
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Building partnerships
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Scenario 1
Three patient and family advisors are invited to join a patient safety team that is beginning an initiative to improve medication reconciliation
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Scenario 2
An administrator invites patients and families to comment on the final plans for the facilitys upcoming renovation
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Scenario 3
A multidisciplinary committee develops new educational materials about diabetes management and treatment for patients and their families
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Scenario 4
A surgeon asks family members who experienced a complicated surgical procedure with their adult son to join the surgical residents noon conference to discuss what communication from physicians was helpful and what was not
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Give information about the purpose, goals, and intended outcomes of the effort Clearly define expectations, including timelines, deadlines, and responsibilities
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Mental barriers
Lack of time Patients and families just wont understand Lack of transparency
Strategy 1: Working with Patient and Family Advisors Training (Tool 11)
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Overcoming barriers
Thoughtful planning Attitude checklist Education Experience working with patient and family advisors Time
Strategy 1: Working with Patient and Family Advisors Training (Tool 11)
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Sample Tools
Strategy 1: Working With Patient and Family Advisors Training (Tool 11)
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Strategy 1: Working with Patient and Family Advisors Training (Tool 11)
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Share insights and information about experiences in ways that others can learn from them.
See beyond your own personal experience. Remember we are all in this together.
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Biosketch example
Insert photo here
Work/educational background
Hobbies/Interests
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Resources
AHRQ http://www.ahrq.gov/professionals/systems/hospital/engagingfamilies/index.html Orientation Manual Training templates Advisor applications Letters of acceptance/rejection Institute for Patient and Family Centered Care http://www.ipfcc.org/ Tips for recruiting advisors Staff training exercises Links to other institutions Many tools for advancing PFCC
Strategy 1: Working with Patient and Family Advisors Training (Tool 11)
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Collaboration means that no one interest group is always right. It means taking what you think and what I think, and what someone else thinks, and coming up with something that works for everyone.
Bev Crider From: Essential Allies, Families as Advisors