Management Information System (MIS)

Management Information System

What is MIS ?
Why MIS ? MIS in context of Distribution Franchisee

Monitoring Parameters

Sample Formats

What is MIS ?
MIS stands for Management Information System

Before defining MIS we must know what is meant by Information

Information can be defined as Processed data which can be used for analysis Hence in a nutshell MIS can be defined as A tool that integrates data from all the departments it serves and provides management with the information they require.

Why MIS ?
Availability of accurate and timely information Effective mechanism for decision support

Enables proactive decision-making

Identifies possible areas of energy loss (through analysis of consumption and billing patterns)

Target based monitoring mechanism for increased accountability

Transparency in administration

Aids strategic planning in problematic areas

Develops what if scenarios such as analysing the impact of changes in consumer mix, tariff, etc Planning on the revenue and financial health of the organisation

MIS in Context of Distribution Franchisee

The only performance monitoring tool Should be an integral part of the franchisee agreement The size and the type of the franchised area shall decide the degree of monitoring

Degree of monitoring shall decide the number of MIS formats

required

Objective: To keep an eye on the performance of the Franchisee, evaluate increased benefit to Utility and assess customer satisfaction
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Parameters to be monitored
System
Total length of feeders Maintenance carried out for HT lines (Kms) Total number of transformers % Transformers metered % Transformers failed % Transformers replaced within the stipulated time % Availability of power without Load Shedding Reliability Indices (SAIFI, SAIDI,CAIFI,CAIDI)

Contd.
Consumer Analysis
Pending connection applications at the beginning of the month Applications for new connections received during the month Total connections released during the month Total connection applications rejected during the month Pending connection applications at the end of the month Consumer complaints (Technical & Non-technical) Consumer Complaints resolved as per SoP standards and resolved exceeding SOP standards

Contd.
Revenue
Revenue Billed ( HT +LT) Exclusive of ED & Sales tax Revenue Realized (HT +LT)- Exclusive of ED & Sales tax Arrears Break-up Average realization wrt units sold and input energy Revenue per employee Operating expenditure /unit Operating Profit/Loss

AT & C Loss Analysis

Energy Sent out from feeder panel readings Energy Sent ( Interface Points) Energy Metered ( HT +LT) Total Agricultural sales T & D Loss Collection Efficiency AT & C Loss

Contd.
Distribution losses (Division-wise, Circle-wise and Zone-wise)
Technical losses (%) Commercial Losses excluding realization losses(%) Total Distribution Losses (%) Collection efficiency (%) Overall AT& C Losses(%)

Profitability related

Net profit margin (%) [Net Profit/Total Revenue] Cash Profit (in Rs. Cr. and %) Debt service coverage ratio

Capital expenditure efficiency Metering efficiency

Actual Capex as a % of Planned Capex

Ratio of Metered sales to Discom input Percentage of metered DTRs Percentage of metered 11 KV feeders Percentage of un-metered consumers/ total no. of consumers (consumer category wise)

Contd.
Energy Audit Feeders : Losses up to 30% Above 30% and upto 40% 40% to 50% 50% to 60% Above 60% DT : Losses upto 30% Above 30% and upto 40% 40% to 50% 50% to 60% Above 60% No of defective consumer meters Up to 1 billing cycle More than 1 billing cycle
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Contd.
No of defective DT meters Up to 1 month More than 1 month Work Done Analysis
Total faulty meters pending for replacement Total zero consumption cases Total locked consumer premises Number of installations checked during the month Total number of theft and malpractice cases detected Investments 11KV, 22KV lines and DTRs

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Contd.
Additional Parameters
Operating expenditure exclusive of power purchase & interest cost Operating Profit & Loss (Division-wise, Circle-wise, Zone-wise and Company) Investments 11KV,33 KV lines and DTrs

Operational efficiency
Number of customers per employee Energy handled (MU) per employee Revenue handled (Rs Lacs) per employee No. of Ckt-Km/ employee

Network Profile
HT: LT ratio in terms of line-length

Safety & hazard related (Departmental and Non-departmental)

No of fatal accident involving human life/animal in a year No of non-fatal accident causing injury to human being/animal in a year Compensation paid due to fatal/ non-fatal accidents during last year Financial damages due to fatal/non-fatal accidents

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Monitoring Parameters
Parameters
Collection Efficiency Consumer Complaints No. of complaints Resolved No. of Transformer Failure No. of Transformer Repaired No. of theft cases identified No. of new connection application No. of new connection released Energy Balance Sheet Asset Register

Rationale
Shall provide Performance monitoring Shall provide the response time for complaint redressal and hence the customer satisfaction level Shall provide the state of the system and the response time for transformer repair or replacement Shall provide the level of vigilance in the system and hence the improvement Shall provide the response time for complaint redressal and hence the customer satisfaction level Shall provide Loss Analysis Report and the improvement levels Shall provide the update on the asset of the Utility

Frequency
Monthly Fortnightly Fortnightly Monthly Monthly Monthly Monthly Monthly Monthly Half Yearly

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Commercial Summary Report

Summary of Revenue Assessment, Realisation and Arrears
Gross Assessment Sl. No.

Consumer Categories
Domestic & Residential (L&F, Power) Commercial (L&F, Power) Industrial - Small & Medium up to 100 HP Private Tubewell / Pump Sets Light, Fan & Power for institutions Other Categories depending upon specific utility Total

Rate Per Unit

Energy Sold in Misc. Sale of Energy MU Recovery

Electricity Duty

Gross Rebate allowed Amount

Net Amount Realisation Due

I II III IV V VI

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Sample Formats
PERFORMANCE INDICATORS CONSUMER AVERAGE INTERRUPTION DURATION INDEX - (CAIDI) Month Total duration of system interruptions during the month: Minutes B Total No. of sustained interruptions during the month C CAIDI = B/C CAIDI = SAIDI/ SAIFI D

SYSTEM AVERAGE INTERRUPTION FREQUENCY INDEX

Month A Total No. of system interruptions during the month B

- (SAIFI)
SAIFI = B/C D

Total No. of consumers C

SYSTEM AVERAGE INTERRUPTION DURATION INDEX Month Total duration of system interruptions during the month: Minutes B

- (SAIDI) SAIDI = B/C

Total No. of consumers

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Contd.
NUMBER OF PENDING CONNECTIONS Division/ Franchise Area Consumer Category Residential Commercial Industrial Remarks

Sl. No.

NUMBER OF PENDING CONSUMER GRIEVANCES Sl. No Division/ Franchise Area Number of Grievances Remarks

DISTRIBUTION LOSSES Sl. No Division/ Franchise Area Monthly Half Yearly Annual Remarks

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Contd.
NEW CONNECTIONS RELEASED Sl. No Division/ Franchise Area New Connections released During Month Upto First Bill Issued During Month Upto Remarks

COLLECTION EFFICIENCY

Sl. No

Division/ Franchise Area

Demand

Month
Collection % Efficiency

Remarks

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Contd.
DETAILS OF ACCIDENTS IN FRANCHISE AREA Sl N o Number of fatal accidents DF Employees Durin g mont h Cumulativ e Other Persons Durin g mont h Cumulativ e Animals Durin g mont h Cumulativ e Number of non-fatal accidents DF Employees Durin g mont h Cumulativ e Other Persons Durin g mont h Cumulativ e Animals Durin g mont h Cumulativ e Remark s

ENERGY AUDIT OF EXPRESS FEEDERS

Name of Substation

Name of Feeder/ Consumer & Consumer Number

Month

Energy recorded by substation meter

Energy recorded by consumer meter

Difference

% loss

Remarks

DETAILS OF FAILURES OF DISTRIBUTION TRANSFORMERS Month 25 50 63 100 160 20 0 Transformers Failed/ Total Number 25 0 315 400 500 630 750 1000 1250 1600 Total Nos. kVA

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Contd.
COMPLAINTS
Sl. No. 1 2 3 Particulars Number of complaints/ grievances received Number of complaints/ grievances solved Balance complaints/ grievances remaining to be solved During the month Cumulative

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Thank You