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Training and Development: Learning Objectives By the end of this module, students will:
> Understand the training process from

needs assessment through evaluation. > Demonstrate mastery by designing, conducting and evaluating a training project for an organization.

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Unit 1: Introduction to Training and Development

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Unit 1 Learning Objectives

By the end of Unit 1, students will: > Have an overview of the training process and the structure of the class. > Recognize environmental factors that have changed traditional training in organizations. > Understand group process and group member roles. > Become a member of a team and be assigned a team project.

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What Is Training and Development? Training:

> An organizations planned effort to

facilitate employees learning of jobrelated competencies.

Development:
> Formal education, job experiences,

relationships and assessments of personality and abilities that help employees prepare for the future.
Noe, R. A. (2008). Employee Training & Development, 4th ed., New York: McGraw-Hill Irwin. 5
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Training and Development Process

1. Needs assessment and analysis. 2. Training program design. 3. Training program development. 4. Implementation and delivery of training. 5. Training evaluation.

United States General Accounting Office. (2004). Human Capital: A Guide for Assessing Strategic Training and Development Efforts in the Federal Government. GAO-04-546G.
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Group Development
Forming. Storming. Norming. Performing. Adjourning.

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Groups or Teams?

What groups have you participated in?

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Group or Team?

How did it go?

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Group Roles
Task-oriented roles:
> Initiator.

> Information seeker and information giver.

> Coordinator.

Maintenance roles:
> Encourager. > Harmonizer. > Compromiser.

Individualistic roles:
> Aggressor, blocker, dominator. > Recognition seeker. > Withdrawing.
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Unit 1/Class 2

TRAINING: A method of enhancing human performance.

Silberman

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What Gives Value to an Organization?

Organizations Value
> Financial Assets
> Physical Assets > Intangible Assets People!

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Traditional Training
Traditional training:
> Teach employees skills needed for current jobs.

> Low priority = low budget.

U.S. business training dollars:

> 1995: $51 billion (Bureau of Labor Statistics). > 2006: $109 billion (American Society for Training and

Development).

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Whats Changed the Emphasis on Training?

Globalization. Need for leadership. Increased value of human capital. Link to business strategy.

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Whats Changed the Emphasis on Training?

Attracting and retaining talent. Customer service and quality. Demographics and workforce diversity. New technology. Economic change.

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Setting Up Your Teams!

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Your Team Project

What will you be doing?
> 1. Conduct a needs assessment and analysis.

> 2. Design a training program.

> 3. Develop a training program. > 4. Recommend implementation and delivery of

training. > 5. Evaluate the training.

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