Group members
Introduction
Providing the most satisfying service to the customers MIS found for manufacturing sectors does not match with service sector
Hotels Hospital Airlines Insurance Banking Finance
Managers put lot of efforts in a service industry to create a distinctive service to remain competitive
How product and service changes according time. KIRANA SHOP- SHOPPING MALL
MARRIED LIFE LIVE in RELATIOSHIP
PHYSICAL EXISTANCEVIRTUAL EXISTANCE
TALKIES
MUTI PLEX
DEGREE
CAREER
Initiation of service
Post service
Customer design
Service process designer design the customer service based on the assessment and analysis of customer choice, preference and quality expectation, willingness to pay the price .
peopl e promo tion Custom er service design produc t place
price
Conceptual SMS Architecture Model application Resource data base Custome r data base Account s data base Facilities data base
knowledg e
Network server
PC
PC
PC
PC
People prefer hotels when they are out of their homes, might be on vacations, spending their leisure time, or on some official duties. Hotel is a place where people would like to have a distinctive service. Due to lot of competitions in the hotel service, the concept has changed from convenience of stay to comfort and enjoyment. Today, hotels are not only meant for a individual stay but now its a place for business meetings, interviews, conferences, live concerts. Every time the hotel needs to undergo change according to the needs of the customers.
Cont
Main function of hotel industry is to provide a room to stay with basic amenities and facilities so that customer has a comfortable stay. Managers put all efforts to keep hotel occupancy high all the times. Responsibilities of MIS plays important role of providing information to the best possible way, so that customers expectations are fulfilled.
Transition to service
Customer arrives at hotel reception
Enter reservation confirmatio n details Process and confirm availability record Process reservation record of stay Validate customer record
OK
Fill form
Pre-service
Customer gives passport, a letter, visiting card
Enter customer data and room
Process document
Custome r database
Room database
Service
Service requests: lunch, dinner, room service
Server Customer database Knowledge database
Accounts database
Process payment
Post-Service
Customer gives feedback
Knowledge database