ORGANIZATIONAL BEHAVIOR AND MANAGEMENT

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What is an Organization?
An organization is a collection of people who work together to achieve individual and organizational goals.

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What is Organizational Behavior?

Organizational behavior (OB) is the study of factors that affect how individuals and groups act in organizations and how organizations manage their environments.
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What is Management?
Management is the process of planning, organizing, leading, and controlling an organizations human, financial, material, and other resources to increase its effectiveness.
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Managerial Roles
Manager: Any person who supervises one or more subordinates. Role: A set of behaviors or tasks a person is expected to perform because of the position he or she holds in a group or organization. Managerial roles identified by Mintzberg (see Table 1.1):
Figurehead Liaison Disseminator Entrepreneur Resource allocator Leader Monitor Spokesperson Disturbance handler Negotiator

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Managerial Skills
Conceptual Skills: The ability to analyze and diagnose a situation and distinguish between cause and effect. Human Skills: The ability to understand, work with, lead, and control the behavior of other people and groups. Technical Skills: Job-specific knowledge and techniques.

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Challenges for Organizational Behavior and Management

Using new information technology to enhance creativity and organizational learning. Managing human resources to increase competitive advantage. Developing organizational ethics and wellbeing. Managing a diverse work force. Managing the global environment.
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Challenge 1: Using New Information Technology to Enhance Creativity and Organizational Learning Information technology: The computer systems and software that organizations use to speed the flow of information around an organization and to better link people and subunits within it. Creativity: The decision-making process that produces novel and useful ideas that lead to new or improved goods and services or to improvements in the way they are produced.
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New Ways to Increase Performance

Reengineering: A complete rethinking and redesign of business processes to increase efficiency, quality, innovation, or responsiveness to customers. Restructuring: Altering an organizations structure (e.g., by eliminating a department) to streamline the organizations operations and reduce costs. Outsourcing: Acquiring goods or services from sources outside the organization. Freelancers: Independent individuals who contract with an organization to perform specific services.
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Challenge 3 Developing Organizational Ethics and Well-Being

Ethics: Rules, beliefs, and values that outline the ways in which managers and workers should behave when confronted with a situation in which their actions may help or harm other people inside of or outside an organization. Well-being: The condition of being happy, healthy, and prosperous. Social responsibility: An organizations moral responsibility toward individuals or groups outside the organization that are affected by its actions.
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Diversity Challenges
Fairness and Justice

Decision Making and Performance

Flexibility

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