Unit 1 - Intrdn To Training

Training and Development
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Unit 1 - Introduction to Training

Objectives
To understand the need and importance of Training. To define the key terms used in Training Literature. To understand how Training Strategy facilitates Organizational Change. To understand the new developments in providing training for employees.
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Key Training issues

How can training keep pace with a changing organizational environment? Should training take place in a classroom setting or on the job? How can training be effectively delivered worldwide? How can training be delivered so that trainees are motivated to learn?
Objectives of Training
Increase employees knowledge of foreign competitors and cultures, Help ensure that employees have the basic skills to work with new technology, Help employees understand how to work effectively in teams to contribute to product and service quality.
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Contd
Ensure that the companys culture emphasizes innovation, creativity, and learning. Ensure employment security by providing new ways for employees to contribute to the company when their jobs change, their interests change, or their skills become obsolete. Prepare employees to accept and work more effectively with each other, particularly with minorities and women.
Meaning of Training
In general, training refers to a planned effort by a company to facilitate the learning of job related knowledge, skills, or behavior by employees.
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The key terms used in Training Literature

Learning Relatively a permanent change in cognition (i.e., understanding and thinking) that results from experience and that directly influences behavior. Knowledge Organized body of facts, principles, procedures and information acquired over time.
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Contd
Skill A persons skill are reflected by how well he / she is able to carry out specific actions, such as operating a piece of equipment, communicating effectively or implementing a business strategy. Attitude Employees beliefs and opinions that support or inhibit behavior.
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Contd
Competencies A set of knowledge, skills and attitudes that enable a person to be successful at a number of similar tasks. Training Systematic process of providing an opportunity to learn knowledge, skill and attitude for current jobs.
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Contd
Development Providing an opportunity prepare for future jobs. Education Focuses more on general knowledge, skill and attitude, which are not specifically tailored to a particular person career or job.
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Classification of Learning Outcomes
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Training as a Subsystem within Organizational System
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Training versus Development

Training Training typically focuses on providing employees with specific skills or helping them correct deficiencies in their performance. Development Development is an effort to provide employees with the abilities the organization will need in the future.
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Training versus Development

Training Development Current job Current and future jobs Individual employees Work group or Immediate organization Fix current skill Long term deficit Prepare for future work demands
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Challenges in Training
Is training really the solution to the problem? Are the goals of training clear and realistic? Is training a good investment? How can we know whether the training worked?
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Importance of training
It is true that no organization can get a candidate who exactly matches with the job and organizational requirements. Hence training is important to develop and make the candidate suitable to the job in which he is appointed.
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Importance of training (contd)

Benefits to the organization Increases the profitability. Develops a positive attitude towards the organization. Improves the relationship between the boss and the subordinates. Aids in organization development.
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Prepares guidelines for work. Effective decision-making and problem solving. Increases the quality of work. Develops a sense of responsibility. Improves organizational communication. Aids in handling conflicts & disputes.
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Benefits to individual Making better decision and effective problem solving. Growth and responsibilities are achieved. Aids in self-development and self-confidence. Helps to handle stress and tension.
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Improves communication skill and attitude. Increases job satisfaction. Moves a person towards personnel needs and goals. Eliminates fear in attempting new tasks. Develops a sense of growth in learning.
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Training in Indian Airlines

The Airlines has a Training Center at Hyderabad, linked to all the regional offices. It has a database of all employees of the organization. Training needs are identified by the Training Center based on the qualification & skill. The training imparted is mainly job-oriented, basically for the technical people engaged in the organization. Very few non-technical training programmes are co-ordinated by this training center.
Training in Indian Airlines (contd)

Some of positives of the training : The training is centrally co-ordinated. Intensive technical training is imparted. Some negatives of the training : Commercial functions are not given due importance for training & development. The training programmes are not extensively structural & do not cover a large area in terms of manpower & functional aspects.
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Ranbaxys Quality Training

Features : It gives its workers an exposure in foreign countries where the attitude towards hygiene is fundamentally different. The company randomly chooses 20 workers and sends them on a 20-day trip to USA. The workers visit various hospitals & clinics, where they analyze the environment in which their medicines are being used. They realize the necessity of hygiene in their plant.
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Training Processes Model
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Class Room Exercise - 1

Discuss the training responsibilities of supervisors and managers who are not a part of the HRD department. Prepare a list of responsibilities that might be rationale for your choices.
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Describe ways in which training units can go about meeting the challenges they face which was previously discussed in this chapter.
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Conduct a web search to find a company that has recently been identified as the Best Companies to work for. Conduct a second search to find any articles that have been written about this companys training. Write a one-page report summarizing your findings.
Summary and Reminders

This unit explained about the following: Meaning of Training Objectives of Training Training Process Training Benefits New Developments in Training
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Unit 1 - Intrdn To Training

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Unit 1 - Intrdn To Training

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Training and Development

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Unit 1 - Introduction to Training

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Key Training issues

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The key terms used in Training Literature

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Classification of Learning Outcomes

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Training as a Subsystem within Organizational System

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Training versus Development

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Training versus Development

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Importance of training (contd)

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Importance of training (contd)

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Importance of training (contd)

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Importance of training (contd)

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Training in Indian Airlines

Training in Indian Airlines (contd)

Ranbaxys Quality Training

Training Processes Model

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Class Room Exercise - 1

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Class Room Exercise - 2

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Class Room Exercise - 3

Summary and Reminders

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