Quality Manual

Sysjit Management Consult LLC
Page 1 of 124
Page 2 Page 5
Page 8
Page 9 Page 10 Page 12 Annex 1 Annex 2
ISO/TS-
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XXX. . This electronic presentation is always the latest version (see footer). It is the responsibility of the document administrator that changes are implemented like requested by the process owners and that changes are approved and communicated like foreseen. Annex 1 shows the history from the manual.
Page 3 of 124
Foreword
This manual is based on the requirements of the international standards:
- ISO 9001:2000 - ISO/TS16949:2002 (item 7.5.1.7. Feedback of information from service and item 7.5.1.8. Service Agreement are excluded) - Supplemented with the implemented aspects of the Philips Business Excellence model. (= EFQM)
The manual is classified according to the by PSS defined Core processes, Sub processes, Management and Support processes including the interactions between these processes.
Annex 2 shows the relation matrix manual - ISO/TS requirements.
Page 4 of 124
Organisation
Addresses: Head Office: Design, Sales and manufacturing Location N.V. Philips Innovative Applications Philips Sound Solutions Hoogveld 50 B-9200 Dendermonde Belgium
Remote Development Location: APAC: Philips Sound Solutions Asia Pacific Philips (China) Investment Co. Ltd. Shenzhen Branch 38F Pangling Plaza No 2002 Jia Bin Road, Luo Hu District Shenzhen P.R.C. 518001 - China
Remote Manufacturing Locations: Hungary: Hungarian Speaker Systems LLC Sosto Ipari Park, Finn Ut, 2 H-8000 Szekesfehervar Hungary Ukraine VAT Muchachevo Factory Tochprilad Beregowskaya Str 110 89600 Mukachevo Ukraine
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Organisation
The Business Unit Philips Sound Solutions: develops produces sells Loudspeakers, Loudspeaker Systems and Sound Solutions for the international market in the following market segments : - Automotive - Consumer (Audio - Video & Multimedia) Each market segment is managed by its Line Of Business (LOB)
For a full description of the organisation see organisation manuals.
Page 6 of 124

Customer relationship Responsibility / Support Support Finished Products Parts
Organisation
Customer
PSS BU mgt
* Remote Development Location
PSS Dendermonde
PSS APAC * Supplier
Supplier
HSS Hungary **
** Remote Production Location
Ukraine **
Subcontractors
Customer
Page 7 of 124
Sysjit Management Consult LLC Organisation
: Supply Chain
Core processes in the PSS Supply Chain

Current Situation
Direct Sourcing Remote Production Location / Subcontractor HSS Ukraine Mexico APAC : Crown Million
Automotive Non Automotive
Manufacturing
Direct Shipment
X
X X X
X
X X
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Scope
The organisation is build-up
around 3 Core processes: Demand Generation (Sales and Marketing) Innovation to Market (Product and Process Development) Supply Chain Management, subdivided in 3 sub processes: Planning and Logistic Process (Plan and Deliver) Purchasing Process (Source) Manufacturing Process (Make)
supported by Management and Support processes.
The next slide explains the process description model
Page 9 of 124
Sysjit Management Consult LLCProcess

HRM PROCESS: 00.05 PROCESS: 00.05.01 HR Strategic Planning
Description Model
PROCESS OWNER: Human Resource Mngr MAIN RESOURCES / TOOLS
Process Name & Number
- Current competence plan - Current manpower plan - Methods / Tools
Function of the process owner List of the main resources & tools to perform the process
Process Number related process

MAIN INPUT
Sub Process Name & Number

List of the main Inputs to the process List of the main Outputs produced by the process
MAIN OUTPUT
- HR action plan
DO
- 00.01 Strategic review - Current competence level - Current population - PSS Strategy - Current HR action plan
PDCA
HR Strategic Planning
DOCUMENTS
DDP
MAIN PI
List of related documents Main performance Indicators Between brackets location where PI is applicable
Realization level action plan (HQ)
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List of abbriviations
F&A : Finance & Accounting FMEA : Failure Mode and Effect Analysis FOR : Fall Off Rate FOT : First Of Tool HR : Human Resourcses HRM : Human Resource Management HQ : Headquarters LLT : Long Lead Time LOB : Line Of Business MAT : Moving Anual Total stock Mgt : Management MPS : Master Production Schedule MRO : = NPR MRP : Material Requirements Planning NPR : Non Product Related OCOO : Other Costs Of Organization OQL : Outgoing Quality Level
APAC : Asia Pacific BBS or BBSC : Business Balanced ScoreCard BEST : Business Excellence through Speed & Teamwork CLIP : Committed Line Item Performance CLISP : Committed Line Item Supply Performance COS : Customer Order Service CRP : Capacity Requirements Planning CSS : Customer Satisfaction Survey CVP : Commited Volume DTW : Dome Tweeter
DRP : Distribution Resources Planning

EDI : Electronic Data Interchange EFQM : European Foundation Quality M EMS : Employee Motivation Survey
Page 11 of 124
List of abbriviations
PBE : Philips Business Excellence model (=EFQM) PI : Performance Indicator ppm : Parts Per Milion PSS : Philips Sound Solutions QDS : Quality Data Sheet QFD : Quality Function Deployment RDL : Remote Development Location RFQ : Request For Quotation RLIP : Request Line Item Performance RPL : Remote Production Location SPC : Statistical Process Control
Spec : Specification
SR : Strategic Review SQE : Supplier Quality Engineering TPD : Technical Product Documentation
Page 12 of 124

Management Processes
00.01
PSS Processes
00.03 Quality Management Processes
00.03.01 00.03.02
Policy & Strategy
Quality Management System Auditing

00.03.03
Improvement Process
00.02
Management Review Process

00.03.04
Non Conformity Handling
01 Demand Generation Process

01.01 01.02
Marketing Strategic Sales process

01.03
Customers Requirements
Quotation Process
02 Innovation To Market Process

02.01
Product Creation Process
02.02
Process Creation Process
03 Supply Chain
03.02 03.01 03.03 03.06
Plan Source
03.04
Operational Business Planning
Make
03.05
Deliver
Subcontracting
00.06
Support Processes
00.04
HRM Processes Strategic Purchasing Process

00.08
Infrastructure
00.07
00.09
F&A Process
00.05
Production Transfer Process
Methods & Tools Definition - FMEA - Measurement Systems - Project management - BBSC - .... Page 13 of 124
Customers Satisfaction
Core Processes

MAIN PROCESS: 00.01 Policy & Strategy
Policy & Strategy

Scope
PROCESS OWNER: Plant Manager
The Policy and Strategy Process translates and deploys the general Philips policy and strategy into a PSS policy and strategy with respect to all stakeholders requirements.
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MAIN PROCESS: 00.01 Policy & Strategy
Policy & Strategy

PROCESS OWNER: Plant Manager MAIN RESOURCES / TOOLS
- Management Team - Business Teams
MAIN INPUT
MAIN OUTPUT
DO
- Corporate policy & strategy - BBSC year-1 - CCS year-1 - Strategic review year-1 - 00.02 Mgt review year-1 - Mission & vision year-1 - 01.01 Business trends - 01.01 Industrial trends - 01.01 Technical trends
PDCA
Policy & Strategy
- Approved Strategic Review year till year+4 - Policy for the different processes - Mission & Vision
DOCUMENTS
- DDP-01-53-003 Business plan - DDP-01-53-004 Daily operational com., Mission-vision HSS & UA
MAIN PI
- Long term BBSC trend (HQ)
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Sysjit Management Consult LLC Management

MAIN PROCESS: 00.02 Management Review Process
Review Process
Scope
PROCESS OWNER: Plant Manager
The Management review Process gives an general follow-up of the different processes in the total organisation in order to manage, control and improve the business processes and business performances.
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Sysjit Management Consult LLC Management

Review Process
Key PI PROCESS OWNER: Plant Manager
- Reliability reality versus target
00.02.01
Yearly Management Review
00.02.02
Periodic Management Review
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Sysjit Management Consult LLC Yearly

Management Review
- Methods / Tools - Legislation - Management Systems - Checklist
SUB-PROCESS: 00.02.01 Yearly Management Review
MAIN INPUT
- Previous mgt review - 00.03.04 Customer results - 00.03 Audit reports - Preventive & corrective actions - Process performance and product conformity - Changes - Recommendations for improvement - 00.01 Strategic review - BBS s - 01.03 Customer requirements - 00.04 EMS - 00.03 Self assessments - 00.02 Annual Mgt repres. report - 00.01 Benchmark data - 01.01 CSS
MAIN OUTPUT
DO
PDCA
Yearly Management Review
- Targets - Improvement plans (previous called dept.plan) - Mgt review report - Product / process improvements - Resources needs
DOCUMENTS
- PSS-P-00.02-001 Management review
MAIN PI
- BBS (HQ/RDL/RPL) - Reliability reality versus target (HQ/RDL/RPL)
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Sysjit Management Consult LLC Periodic

Management Review
PROCESS OWNER: Process Owners MAIN RESOURCES / TOOLS
SUB-PROCESS: 00.02.02 Periodic Management Review
- Methods / Tools
MAIN INPUT
MAIN OUTPUT
DO
- Targets / BBSC - 00.03 Improvement plans
PDCA
- Updated targets - Updated improvement plans - Improvement actions
Periodic Management Review
DOCUMENTS
- PSS-P-00.09-003: Performance Management
MAIN PI
- Monthly financial report (HQ) - BBSC trend (HQ/RDL/RPL)
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Sysjit Management Consult LLC Quality
Management System Process

Scope
PROCESS OWNER: Quality Manager
MAIN PROCESS: 00.03 Quality Management System Process
The Quality Management System Process is the process used to define, implement and maintain a quality management system in the total organisation with respect to the customer demands. In the Quality Management system process we have defined the following processes :
Quality Management System Process

Auditing Process (supplier audits, internal audits and self assessments) Improvement Process Non Conformity Handling Process (customer, supplier and internal complaints)
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Management System Processes

Key PI
- BBSC trend
MAIN PROCESS: 00.03 Quality Management System Process
00.03 Quality Management Processes

00.03.01 00.03.02
Quality Management System

Auditing
00.03.03
Improvement Process
00.03.04
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MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.01 Quality Management System
Management System
PROCESS OWNER: Quality Manager MAIN RESOURCES / TOOLS
- Standards - Legislation / Regulation - Management Systems (PBE, best, ..)
MAIN INPUT
MAIN OUTPUT
DO
- 01.03 Customer requirements - 00.01 Strategy - 00.02 Management review - Legislation
PDCA
- Updated and deployed management systems - Action plan
Quality Management System
DOCUMENTS
- Quality manual - ISO-14000 manual - Kalamiteiten manual - PSS-P-00.03-003 Management of documents and records in Qsystem
MAIN PI
- External audit results (HQ/RDL/RPL) - PBE score trend (HQ) - Timing (HQ)
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MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.02 Auditing
Auditing
Key PI
- Scores - Timing
00.03.02.01
Supplier Audits
00.03.02.02
Internal Audits
00.03.02.03
Self Assessments
Page 23 of 124

MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.02 Auditing Sub Process : 00.03.02.01 Supplier Audits MAIN INPUT
Auditing
PROCESS OWNER: Purchasing Manager MAIN RESOURCES / TOOLS
- Auditor checklist - Methods / Tools - Qualified auditors
MAIN OUTPUT
DO
- Supplier audit plan
PDCA
- Audit reports
Supplier Audits
DOCUMENTS
- PSS-P-00.03-004 Supplier Auditing
MAIN PI
-
Page 24 of 124

MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.02 Auditing Sub Process : 00.03.02.02 Internal Audits MAIN INPUT
Auditing
- Methods / Tools - Standards - Qualified auditors
MAIN OUTPUT
DO
- Internal audit plan - 00.03.04 Complaints - 00.03.04 Customer results - Process performances - Results previous audits - Results external audits - 00.02 Management review
PDCA
- Audit reports
Internal Audits
(System, Product, Process)
DOCUMENTS
- PSS-P-00.03-005 Internal Auditing - PSS-P-03-001 Triple Q and Generic Testplan
MAIN PI
- Non-conformities trend (HQ/RDL/RPL) - Timing (HQ/RDL/RPL)
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MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.02 Auditing Sub Process : 00.03.02.03 Self assessments MAIN INPUT
Auditing
- Methods / Tools - Business models (EFQM, PBE,) - Audit team
MAIN OUTPUT
DO
- Previous Self assessments - Process performances
PDCA
- Self assessment score - List of strengths and areas for improvement
Self assessments
DOCUMENTS
- PSS-P-00.03-007 Self-assessment
MAIN PI
- Target / score (HQ)
Page 26 of 124

MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.03 Improvement process
Improvement Process
PROCESS OWNER: Process owners MAIN RESOURCES / TOOLS
- Methods / Tools - Improvement Teams
MAIN INPUT
MAIN OUTPUT
DO
- 00.03 Audit reports - 00.02 Management review - Improvement actions - 00.03 Self assessment reports
PDCA
- Improved processes
Improvement Process
DOCUMENTS
- PSS-P-00.03-006 Improvement Process
MAIN PI
- Trends BBS s (HQ/RDL/RPL) - % people involved in improvement teams (HQ)
Page 27 of 124

MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.04 Non Conformity Handling

Scope
The Non Conformity Handling Process manages customer, supplier and internal complaints on a structured way, problem analyse root cause analyse solution implementation solution check securing of the solution, so that recurrence of the problem is prevented.
Non Conformity Handling, other than complaints are managed in the processes themselves. Overview see DDP-13-62-003.
Page 28 of 124

MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.04 Non Conformity Handling

Key PI
- Number of complaints
00.03.04.01
Customer Complaints
00.03.04.02
Supplier Complaints
00.03.04.03
Internal Complaints
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MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.04 Non Conformity Handling Sub-process: 00.03.04.01 Customer Complaints MAIN INPUT
Customer Complaints
- Product documentation - Product contract - MFG/PRO - Methods and tools - Key account team
MAIN OUTPUT
DO
- Customer complaint - Customer problem (ppm, warranty, )
PDCA
Customer Complaints
- Non conformity, problem solved - Analysis report send to customer - Completed corrective action plan - Adapted product / process documentation
DOCUMENTS
- PSS-P-00.03-001 Customer Complaints
MAIN PI
- Number of complaints (HQ/RPL) - Throughput time (HQ) - Cost (HQ)
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MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.04 Non Conformity Handling Sub-process: 00.03.04.02 Supplier Complaints MAIN INPUT
Supplier Complaints
- Product documentation - MFG/PRO - SQE
MAIN OUTPUT
DO
- Problem with purchased component, part
PDCA
Supplier Complaints
- Conforming components, parts - Completed action plan from supplier - Analysis report from supplier - Updated supplier complaints database
DOCUMENTS
- PSS-P-00.03-002 Supplier Complaints
MAIN PI
- Number of complaints (HQ) - Throughput time (HQ)
Page 31 of 124

MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.04 Non Conformity Handling Sub-process: 00.03.04.03 Internal Complaints MAIN INPUT
Internal complaints
- Product documentation - MFG/PRO - Production organization
MAIN OUTPUT
DO
- Problem with internal produced part
PDCA
Internal Complaints
- Conforming parts - Analysis report from supplier - Completed corrective action plan from supplier - Adapted product / process documentation
DOCUMENTS
PSS-P-03.04-001 Management of non conformities in production
MAIN PI
- Number of complaints (HQ/RPL)
Page 32 of 124
Sysjit Management Consult LLC Demand

MAIN PROCESS: 01 Demand Generation Process
Generation Process
Scope
PROCESS OWNER: LOB Manager
The Demand Generation Process exists of 3 sub-processes : The Marketing Process collects market, customer and benchmark information as input for the Strategic Sales and Quotation Process. The Strategic Sales Process transposes all marketing information, management review results into attack plans with respect to the defined policy and strategy.
The Quotation Process transposes customer requests into a quotation with respect to the strategic plan and the market situation.
Page 33 of 124
Sysjit Management Consult LLC Demand

Generation Process
Key PI
-Turnover
01 Demand Generation Process

01.01 01.02
Marketing Strategic Sales process

01.03
Quotation Process
Page 34 of 124

Marketing
PROCESS OWNER: LOB Manager MAIN RESOURCES / TOOLS
- Methods / Tools
SUB-PROCESS: 01.01 Marketing
MAIN INPUT
MAIN OUTPUT
DO
- 01.02 Attack plan - 00.01 Strategic Review - Customers - Potential Customers
PDCA
- Customer info - Market info - CSS
Marketing
DOCUMENTS
- DDV-80-001 Customer info
MAIN PI
-
Page 35 of 124

Strategic Sales Process

PROCESS OWNER: LOB Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Current resources, competence
SUB-PROCESS: 01.02 Strategic Sales Process
MAIN INPUT
MAIN OUTPUT
DO
- CSS - 00.01 Benchmark data - 01.01 Market data - 00.01 PSS Policy & strategy - 01.01 Previous Strategic review - 00.07 Financial results year-1
PDCA
- Attack plan - Resources - LOB financial 4 year plan
Strategic Sales Process
DOCUMENTS
- DDP-01-53-003 Business plan - DDV-80-001 Customer info - DDV-80-003 Business teams
MAIN PI
- Timing (HQ) - % nominated business from Year+3 (HQ) - SR versus reality (HQ)
Page 36 of 124

MAIN PROCESS: 01 Demand Generation Process SUB-PROCESS: 01.03 Quotation Process
Quotation Process
Key PI
- Timing
01.03.01
RFQ Acceptance
01.03.02
Quotation Preparation
01.03.03
Quotation
01.03.04
Project Definition
Page 37 of 124

Quotation Process
PROCESS OWNER: Account Manager MAIN RESOURCES / TOOLS
- Methods / Tools -
SUB-PROCESS: 01.03 Quotation Process Process step: 01.03.01 RFQ Acceptance
MAIN INPUT
MAIN OUTPUT
DO
- RFQ - 01.02 Attack plan - 00.01 PSS Strategy
PDCA
- No = Customer info - Yes = 1. RFQ Team 2. Product Contract
RFQ Acceptance
DOCUMENTS
- DDV-80-002 RFQ - DDP-01-53-006 Allocation process
MAIN PI
- Timing (HQ)
Page 38 of 124

Quotation Process
PROCESS OWNER: RFQ Team Leader MAIN RESOURCES / TOOLS
- Methods / Tools - Product / Price / Parts Databases
SUB-PROCESS: 01.03 Quotation Process Process step: 01.03.02 Quotation Preparation
MAIN INPUT
MAIN OUTPUT
DO
- 01.01 Product Contract
PDCA
Quotation Preparation
- Preliminary mechanical & acoustical parts list - Material / Labor cost - Open book calculation
DOCUMENTS
- DDV-80-002 RFQ
MAIN PI
- Timing (HQ)
Page 39 of 124

Quotation Process
- Methods / Tools - Product / Price / Parts Databases
SUB-PROCESS: 01.03 Quotation Process Process step: 01.03.03 Quotation
MAIN INPUT
MAIN OUTPUT
DO
- 01.01 Product contract - Open book calculation - Preliminary mechanical & acoustical parts list - Material / Labor cost - 01.01 Market data - 01.02 Attack plan - 00.01 Strategic review
PDCA
Quotation
- Quotation - Team Feasibility Commitment - Pre-Allocation Development - Pre-Allocation Production
DOCUMENTS
- DDP-01-53-006 Allocation process - DDV-80-002 RFQ
MAIN PI
- Timing (HQ)
Page 40 of 124

Quotation Process
- Methods / Tools - Resources
SUB-PROCESS: 01.03 Quotation Process Process step: 01.03.04 Project Definition
MAIN INPUT
MAIN OUTPUT
DO
- Customer Acceptance
PDCA
- Project Team - Updated Product Contract
Project Definition
DOCUMENTS
- DDV-80-002 RFQ
MAIN PI
-
Page 41 of 124
Sysjit Management Consult LLC Innovation

MAIN PROCESS: 02 Innovation To Market
To Market Process
PROCESS OWNER: Development Manager
02 Innovation To Market Process

02.01
02.02
Process Creation Process
Page 42 of 124

MAIN PROCESS: 02 Innovation To Market SUB-PROCESS : 02.01 Product Creation Process

Scope
The Product Creation Process is used for projects to develop a product or a family of products based on customer requirements. At the end of the process complete documented product designs are available. The product itself is released and the production of the product is released according to the agreed targets.
Page 43 of 124

MAIN PROCESS: 02 Innovation To Market SUB-PROCESS : 02.01 Product Creation Process

Key PI
- Milestones 0-date, Consolidation and Commercial release on time - PP1 & PP2 costs
NOK
NOK
02.01.01
Concept Phase
Concept Start
02.01.02
0- Date Feasibility
NOK
02.01.03 02.01.04
NOK
Product Creation
Consolidation
Design Verification
Design Release
NOK 02.01.05 02.01.06
NOK
Production Preparation
Commercial Release
First Production
Mass Production Release
Page 44 of 124


PROCESS OWNER: Project Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Standards - Project team - Product & Technology roadmap
SUB-PROCESS: 02.01 Product Creation Process Step: 02.01.01 Concept Phase
MAIN INPUT
MAIN OUTPUT
DO
- 01.03 Product contract - Internal requirements - Evaluation reports previous projects - 01.03 Pre allocation decision - 01.03 Target budget & price
PDCA
Concept Development
- Concept - Target spec. - Checklists - Concept Start Agreement - Tentative project planning
DOCUMENTS
- PSS-P-02.01-002 Product Creation Process: Project Management - PSS-P-02.01-003 Product Creation Process - PSS-P-02.01-004 Project Team Matrix
MAIN PI
- Costs (HQ/RDL) - Number approved patents (HQ)
Page 45 of 124


- Methods / Tools - Standards - Project team
SUB-PROCESS: 02.01 Product Creation Process Step: 02.01.02 Feasibility
MAIN OUTPUT MAIN INPUT

- Technical specs - Design FMEA - Checklists - Prototype Control Plan - Preliminary TPD - Production allocation - Prelim. process flowchart - New equipment& measurement List - Supplier choice LLT parts - Project planning - Feasibility commitment - Budget & price - Customer commitment - 0-date agreement
DO
- Concept - Target spec - Tentative project planning
PDCA
Feasibility Study
DOCUMENTS
MAIN PI
- Milestone O-date on time (HQ/RDL) - Costs (HQ/RDL)
Page 46 of 124


- Methods / Tools - Project team - Standards
SUB-PROCESS: 02.01 Product Creation Process Step: 02.01.03 Product Creation
MAIN INPUT
MAIN OUTPUT
DO
- Design FMEA - Technical specs - Prototype Control Plan - Preliminary TPD - Production Allocation - New equipment & measurement list
PDCA
Product Creation
- Prototype - Approved TPD - Process FMEA - Checklists - Release report - Environment Check result - Updated calculation - Prototype Control Plan - Consolidation agreement - Customer comments
DOCUMENTS
MAIN PI
- Milestone Consolidation on time (HQ/RDL) - Costs (HQ/RDL)
Page 47 of 124


SUB-PROCESS: 02.01 Product Creation Process Step: 02.01.04 Design Verification
MAIN INPUT
MAIN OUTPUT
DO
- FOT parts - TPD - Product FMEA - Process FMEA - Prototype Control Plan - Prototype
PDCA
Design Verification / Technical Trial Run
- Checklists - Pre-launch Control Plan - Released measurement equipment - Tooling - FOT products - Customer comments on FOT products - Design Release
DOCUMENTS
MAIN PI
- Costs (HQ/RDL)
Page 48 of 124


- Methods / Tools - Project team - Standards - Processes & tooling - Operators
SUB-PROCESS: 02.01 Product Creation Process Step: 02.01.05 Production Preparation
MAIN INPUT
MAIN OUTPUT
DO
- TPD - Process FMEA - Pre-launch Control Plan - 03.04 Tooling & measuring equipment - Preliminary released parts
PDCA
Production Preparation / Trial Run
- Production documentation - Checklists - Production Control Plan - Updated Process FMEA - Process flowchart - Floor plan - Release report - Commercial Release
DOCUMENTS
MAIN PI
- Milestone commercial release on time (HQ/RDL) - Costs (HQ/RDL)
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- Methods / Tools - Project team - Standards - Processes & tooling - Operators
SUB-PROCESS: 02.01 Product Creation Process Step: 02.01.06 First Production
MAIN INPUT
MAIN OUTPUT
DO
- TPD - 03.04 Production Control Plan - 03.04 Final Tooling - 03.03 Preliminary Released Parts - 03.02 Production planning
PDCA
Production Start
- TPD - Production documentation - Checklists - Production Control Plan - Updated Process FMEA - Final released parts - Project evaluation report - Mass Production Release
DOCUMENTS
MAIN PI
- Costs (HQ/RDL) - CLISP (HQ/RDL) - Scrap, FOR, Efficiency (HQ/RDL)
Page 50 of 124
Sysjit Management Consult LLC Process

MAIN PROCESS: 02 Innovation To Market SUB-PROCESS : 02.02 Process Creation
Creation Process
Scope
PROCESS OWNER: Engineering Manager
The Process Creation Process is used for developing new processes based on customer and / or business requirements.
At the end of the process complete documented process designs are available. The process itself is released and the production is released according to the agreed targets.
Page 51 of 124

MAIN PROCESS: 02 Innovation To Market SUB-PROCESS : 02.02 Process Creation
02.02.02
Creation Process
Key PI
- Timing
- FOR - Scrap - Costs
PROCESS OWNER: Engineering Manager
NOK 02.02.03
02.02.01
Study Phase
Assignment Phase
NOK
02.02.04
Concept Phase
Concept Release
NOK 02.02.05
Process Creation
Design release
Production Preparation
Process Release
NOK 02.02.06
NOK 02.02.07
Production Start up
Mass Production release
End of Project
Project Closed
Page 52 of 124

Creation Process
PROCESS OWNER: Responsible Manager MAIN RESOURCES / TOOLS
SUB-PROCESS: 02.02 Process Creation Process Step: 02.02.01 Assignment Phase
- Current processes - Engineering database - Engineering knowledge
MAIN INPUT
MAIN OUTPUT
DO
- 00.01 Strategic review - 01.03 Customer demands - Internal demands - 00.01 Business plan
PDCA
- Assignment or study assignment
Assignment Definition
DOCUMENTS
- DDP-04-61-001 Process Creation Process - DDV-61-005 Process Creation
MAIN PI
- Timing (HQ)
Page 53 of 124

Creation Process
PROCESS OWNER: Study Leader MAIN RESOURCES / TOOLS
SUB-PROCESS: 02.02 Process Creation Process Step: 02.02.02 Study Phase
- Methods / Tools - Study team
MAIN INPUT
MAIN OUTPUT
DO
- Study assignment
PDCA
- Study report
Study
DOCUMENTS
- DDV-60-001 Study
MAIN PI
- Timing (HQ) - Costs (HQ)
Page 54 of 124

Creation Process
PROCESS OWNER: Project Leader MAIN RESOURCES / TOOLS
SUB-PROCESS: 02.02 Process Creation Process Step: 02.02.03 Concept Phase
MAIN INPUT
MAIN OUTPUT
DO
- Assignment - 01.03 Customer demands - Internal demands
PDCA
Concept Development
- Feasibility report - Concept - Project plan - Investment request - Draft process flowchart - Checklists - Approved process concept
DOCUMENTS
- DDV-61-005 Process Creation - DDF-61-006 Concept release checklist
MAIN PI
Page 55 of 124

Creation Process
SUB-PROCESS: 02.02 Process Creation Process Step: 02.02.04 Process Creation
MAIN INPUT
MAIN OUTPUT
DO
- Concept - 01.03 Customer demands - Internal demands - Project plan
PDCA
Process Creation
- Drawings - Building control plan - Process FMEA - Process flowchart - Tolerance studies - Tooling list (incl. Measurement) - Floor plan - Checklists - Approved process design release
DOCUMENTS
- DDV-61-005 Process Creation - DDF-61-007 Design release checklist - DDP-04-61-002 Outsourcing manufacturing machine parts - DDP-07-61-001 Beheer gereedschappen
MAIN PI
Page 56 of 124

Creation Process
SUB-PROCESS: 02.02 Process Creation Process Step: 02.02.05 Production Preparation
- Methods / Tools - Project team - Standards - Equipment - Operators
MAIN INPUT
MAIN OUTPUT
DO
- Project plan - Building control plan - Drawings
PDCA
Production Preparation / Technical Test Run
- Updated drawings, FMEA, flowchart, floor plan - Test run control plan - Equipment - Ppk calculations - Training plan - Checklists - Product & process targets feasibility report - Process release
DOCUMENTS
- DDV-61-005 Process Creation - DDF-61-008 Process release checklist
MAIN PI
- Timing (HQ) - Costs (HQ) - Ppks > 1.67 (HQ) - FOR (HQ) - Scrap (HQ)
Page 57 of 124

Creation Process
SUB-PROCESS: 02.02 Process Creation Process Step: 02.02.06 Production Start Up
- Methods / Tools - Project team - Equipment - Operators
MAIN INPUT
MAIN OUTPUT
DO
- Project plan - Test run control plan - Safety instructions
PDCA
Production Start up
- Final drawings, FMEA, flowchart, floor plan - Production control plan - Cpk calculations - Training plan finished - Work instructions - Spare parts list - Checklists - Product & process targets realized - Mass production release
DOCUMENTS
- DDV-61-005 Process Creation - DDF-61-009 Mass production and process release checklist
MAIN PI
- Timing (HQ) - Costs (HQ) - Cpks > 1.33 (HQ) - FOR (HQ) - Scrap (HQ) - Yield (HQ)
Page 58 of 124

Creation Process
SUB-PROCESS: 02.02 Process Creation Process Step: 02.02.07 End of project
- Methods / Tools - Project team - Quality System
MAIN INPUT
MAIN OUTPUT
DO
- Documents - Team experiences
PDCA
Project Closing
- Learning points integrated - All project documents revised and archived - All instructions revised and integrated in existing quality system
DOCUMENTS
- DDV-61-005 Process Creation
MAIN PI
Page 59 of 124

MAIN PROCESS: 03 Supply Chain
Supply Chain
Key PI
- FOR - Scrap - Efficiency - CLISP - RLIP - Inventories - Logistics Costs
PROCESS OWNER: Logistics Manager
03 Supply Chain
03.02 03.01 03.03 03.06
Plan Source
03.04
Make
03.05
Deliver
Subcontracting
Page 60 of 124
Sysjit Management Consult LLC Operational

MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.01 Operational Business Planning
Business Planning
PROCESS OWNER: Logistic Manager
Scope
The Operational Business Planning process is the process to determine and manage the long term supply chain set-up. Key elements of the process are: Decisions on the capacity within the created infrastructure Decisions on the production allocation Set up of contingency plans
Page 61 of 124
Sysjit Management Consult LLC Operational

Business Planning
MAIN RESOURCES / TOOLS SUB-PROCESS: 03.01 Operational Business Planning

- Methods and tools - Prism risk analyze tool
MAIN INPUT
MAIN OUTPUT
DO
- 00.01 Strategic Review - 00.03 Customer requirements
PDCA
- Budget Production and Resource Plan - Contingency plan
DOCUMENTS
- DDP-03-72-010 Operational Business Planning - DDP-03-72-011 Contingency Planning - DDP-06-54-022 Customer out of working hours emergency procedure
MAIN PI
- Reality versus budget (HQ)
Page 62 of 124

MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.02 Plan
Plan
Scope
The plan process is the process to convert product and demand information into : reliable material and product availability throughout the Supply-Chain and to use the demand data to drive capacity planning and inventory management purchasing decisions in order to match demand and supply
Page 63 of 124

MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.02 Plan
Plan
Key PI
CLISP Customer RLIP Customer - CVP Production Plants - CLIP Production Plants - Inventories - Logistics Costs
-
PROCESS OWNER: Logistics Manager
03.02.02 03.02.01 03.02.03
Master planning
Materials & Capacity Requirements Planning
03.02.04
Scheduling & Sequencing
Delivery Planning
Montly
Weekly
Daily
Timespan
Page 64 of 124

Plan
PROCESS OWNER: Planner MAIN RESOURCES / TOOLS
- Methods / tools - Instructions - COS-Sales meeting - MPS meeting - Mfg-Pro / MS Excel
SUB-PROCESS: 03.02 Plan Process Step: 03.02.01 Master Planning
MAIN INPUT
- Sales orders and forecasts - Current inventory levels - Inventory policy and target - 03.01 Production planning strategy - Performance review - Special issues: customer service concerns, financial and business issues, review assumptions and vulnerabilities, new products discussions, special project presentations, critique of processes
MAIN OUTPUT
DO
PDCA
Master Planning
- Master Production Plan and Rough-Cut Capacity Plan; anticipated build schedule for selected items for monthly periods - Resource requirements and adjustments
DOCUMENTS
- DDP-03-72-002 Planning process - DDP-03-72-003 Creatie & beheer codenummers in MFG/PRO - DDP-03-72-004 Opbouw en beheer logistieke structuren - DDP-03-72-007 Beheer forecast info
MAIN PI
- CLISP (HQ) - RLIP (HQ) - CVP (HQ) - CLIP (HQ) - Inventories (HQ) - Logistics Costs (HQ)
Page 65 of 124

Plan
- Methods / tools - Instructions - MRP/CRP - Mfg-Pro / MS Excel
SUB-PROCESS: 03.02 Plan Process Step: 03.02.02 MRP/CRP MAIN INPUT

MRP: - Master Production Plan - Sales orders and forecasts - Inventory data and scheduled order receipts - Bill of material - Planning factors CRP: - Rough-Cut Capacity Plan - Schedule of planned factory order releases - Work order status - Routing data - 03.04 Work center data
MAIN OUTPUT
DO
PDCA
Materials and Capacity requirements Planning
MRP: - Schedule of planned factory order and purchase order releases for weekly time buckets - Action notices CRP: - Work center load report - Revised schedule of planned factory and purchase order releases
DOCUMENTS
- DDP-03-72-002 Planning process - DDP-06-54-012 Wekelijkse MRP berekening
MAIN PI
- CLISP (HQ) - RLIP (HQ) - CVP (HQ) - CLIP (HQ) - Inventories (HQ) - Logistics Costs (HQ) - Backorders (HQ)
Page 66 of 124

Plan
- Methods / tools - Instructions - MRP/CRP - Mfg-Pro / MS Excel / Thomas
SUB-PROCESS: 03.02 Plan Process Step: 03.02.03 Scheduling & Sequencing
MAIN INPUT
MAIN OUTPUT
DO
Materials and Capacity Requirements Plan - 01.03 Customer needs / shipping schedule - Work order and equipment status - Material availability - Scheduling and sequencing rules
-
PDCA
- Production schedule - Released work orders
Scheduling and Sequencing
DOCUMENTS
- DDP-03-72-002 Planning process
MAIN PI
- CLISP (HQ) - RLIP (HQ) - CVP (HQ) - CLIP (HQ) - Inventories (HQ) - Logistics Costs (HQ) - Backorders (HQ)
Page 67 of 124

Plan
MAIN RESOURCES / TOOLS PROCESS OWNER: Customer Order Service Officer
SUB-PROCESS: 03.02 Plan Process Step: 03.02.04 Delivery Planning
- Methods / tools - Instructions - Production schedule - Mfg-Pro / MS Excel
MAIN INPUT
MAIN OUTPUT
DO
- Customer sales orders - 01.03 Customer shipping instructions - Production schedule
PDCA
- Shipping schedule
Delivery Planning
DOCUMENTS
- DDP-03-72-002 Planning process - DDP-15-71-002 Expeditie
MAIN PI
- CLISP (HQ) - RLIP (HQ) - Logistics costs (HQ)
Page 68 of 124

MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.03 Source
Source
Scope
PROCESS OWNER: Procurer
The Source Process manages the procurement, receipt and transfer of raw material items and sub-assemblies
Page 69 of 124

MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.03 Source
Source
Key PI
CLISP Customer RLIP Customer - CVP Production Plants - CLIP Production Plants - Inventories - Logistics Costs
-
PROCESS OWNER: Procurer
03.03.01
Schedule Material Deliveries
03.03.02
Receive & Verify Material

03.03.03
Transfer Material
Page 70 of 124

Source
PROCESS OWNER: Procurer MAIN RESOURCES / TOOLS
- Methods / tools - Instructions - MRP - Mfg-Pro
SUB-PROCESS: 03.03 Source Process Step: 03.03.01 Schedule Material deliveries
MAIN INPUT
MAIN OUTPUT
DO
- 03.02 Materials Requirements Plan - Backorder reports - Action notices - 03.01 Inventory policy and targets - 03.02 Planning factors
- Released purchase orders
PDCA
Schedule Material Deliveries
DOCUMENTS
- DDP-06-54-002 Verwerven chemicalin - DDP-06-54-017 Verwerven niet vrijgegeven onderdelen - DDP-06-54-018 Wegwerken en vermijden incouranten
MAIN PI
- CLIP Supplier (HQ) - Transport costs (HQ) - Incoming Transport Costs versus Purchasing Volume (HQ) - Stock versus Requirements (HQ) - Stock in % of MAT (HQ) - Slow moving and Obsolete Stock (HQ) Page 71 of 124

Source
MAIN RESOURCES / TOOLS PROCESS OWNER: Receive: Warehouse Manager Verify: Supplier Quality Engineer
SUB-PROCESS: 03.03 Source Process Step: 03.03.02 Receive & Verify Material
- Methods / tools - Instructions - Mfg-Pro - SQE
MAIN INPUT
MAIN OUTPUT
DO
RECEIVE - Open purchase orders - Shipping and invoicing documents VERIFY - 02.01 Release status - 02.01Quality Data Sheets - 00.03.04 Part status
PDCA
Receive & Verify Material
- Received and accepted materials - Materials ready for transfer to warehouse - System transactions
DOCUMENTS
- PSS-P-03.03-002 Incoming inspection
MAIN PI
- CLIP Supplier (HQ) - Inventory Record Accuracy (HQ) - Cycle Recounts (HQ) - Reject deliveries (HQ)
Page 72 of 124

Source
PROCESS OWNER: Warehouse Manager MAIN RESOURCES / TOOLS
- Methods / tools - Instructions - Mfg-Pro
SUB-PROCESS: 03.03 Source Process Step: 03.03.03 Transfer Material
MAIN INPUT
MAIN OUTPUT
DO
- Accepted materials ready for transfer to the appropriate stocking location - Order picking logic
PDCA
- Stored materials - System transactions
Transfer Material
DOCUMENTS
- DDP-15-65-002 Externe verdeling chemicalin - DDP-15-71-001 Goederenstroom - HSP-15-12-001 & TCP-15-12-001 Goods flow
MAIN PI
- Inventory record accuracy (HQ)
Page 73 of 124

MAIN PROCESS : 03 Supply Chain SUB PROCESS: 03.04 Make
Make
Scope
PROCESS OWNER: Production Manager
The Make Process is the process of manufacturing products
Page 74 of 124

MAIN PROCESS : 03 Supply Chain SUB PROCESS: 03.04 Make
Make
Key PI
- FOR - OQL - Scrap - Efficiency - Customer results
03.04.01
Issue Material
03.04.02
Manufacture
03.04.03
Stage Products
Page 75 of 124

Issue Material
- Methods / tools - Instructions - Mfg-Pro - DRP - Inventory
SUB-PROCESS: 03.04 Make Process Step: 03.04.01 Issue Material
MAIN INPUT
MAIN OUTPUT
DO
- Pick orders - DRP pick orders - Material return shipment
PDCA
Issue Material
- Material physically moved from a stocking location to a specific point of use or order kits for subcontractors - Rest material physically moved from a specific point of use to a stocking location - System transactions
DOCUMENTS
- DDV-72-025 Order release - DDP-15-71-001 Goederenstroom - HSP-15-12-001 & TCP-15-12-001 Goods flow
MAIN PI
- Last Minute Distribution Orders (HQ) - Distribution Orders Mail (HQ) - Component deliveries HSS/UKR (HQ) - Inventory record accuracy (HQ/RPL) - Cycle Recounts (HQ) Page 76 of 124

MAIN PROCESS : 03 Supply Chain SUB PROCESS: 03.04 Make Process Step: 03.04.02 Manufacture
03.04.02.01
Manufacture
Key PI
- FOR - OQL - Scrap - Efficiency - Customer results
03.04.02.02
Automatic Cone Speaker Lines
Manual Cone Speaker Lines
03.04.02.04 03.04.02.03
DTW Lines
Manual Box, Flat panel & Confection Lines
03.04.02.05 03.04.02.06
Parts (voice coils, .... )
Maintenance
Page 77 of 124

MAIN PROCESS: 03 Supply Chain SUB PROCESS: 03.04 Make Process Step: 03.04.02 Manufacture
Manufacture
MAIN RESOURCES / TOOLS
- Production documentation - Control plans, work instructions - Equipment, tooling, processes - Trained operators - Methods / Tools - Maintenance - infrastructure
PROCESS OWNER: Production Leader
MAIN INPUT
- 03.02 Planning - 03.02 Orders - 03.03 Parts, glues
MAIN OUTPUT
DO
PDCA
- Finished products
Work center
DOCUMENTS
- DDP-0910-001 : Lines 3-4-5 - DDP-09-10-014 : Line 7 - DDP-09-15-001 : DTW Line DDP-09-15-002 B&O DTW line - DDP-09-11-001 : Confection - DDP-09-65-001 : Chemicals - DDP-09-65-002 : Recuperation chemicals - DDP-07-61-001 : Beheer gereedschappen - DDP-10-62-001 : Tripple Q & Generic Testplan - DDP-10-62-003 : Behandeling proefaanvragen Q-lab - DDP-10-62-004 : Klantenkontrole - DDP-10-62-008 : Product kwaliteit kontrole - DDP-13-62-002 : Aanmelden afwijking op spec in productie TO BE CONTINUED ON NEXT SHEET
MAIN PI
- Scrap (HQ/RPL) - FOR (HQ/RPL) - Q-cost (HQ) - OQL (HQ/RPL) - Efficiency results (HQ/RPL) - Customer results (complaints, ppm, warranty, CLISP,) (HQ)
Page 78 of 124

MAIN PROCESS: 03 Supply Chain SUB PROCESS: 03.04 Make Process Step: 03.04.02 Manufacture DOCUMENTS
CONTINUATION FROM PREVIOUS SHEET
Manufacture
PROCESS OWNER: Production Leader
- HSP-09-14-002 : Manual Cone Line - HSP-09-14-002 and TCP-09-14-001 : Production of LS - HSP-09-14-003 and TCP-09-14-002 : Production of on-line stocks - HSP-09-14-004 : Voice coil production - HSP-09-14-008 Handling of chemicals - HSP-10-14-001 In process control - HSP-10-14-002 Visual and acoustical control - HSP-10-14-003 Final control - HSP-14-10-004 Sampling - HSP-10-14-005 Specification control - HSP-10-14-007 Re control - HSP-13-14-004 Repairing Cone LS - HSP-13-14-005 Repairing DTW - TCP-10-14-001 In process control - TCP-10-14-002 Visual and Acoustical control - TCP-10-14-003 Specification Control - TCP-10-14-004 Sampling - TCP-13-14-005 Repairing
Page 79 of 124

MAIN PROCESS: 03 Supply Chain SUB PROCESS: 03.04 Make Process Step: 03.04.02 Manufacture : Maintenance
Maintenance
Key PI
- Cost - Yield - scrap
PROCESS OWNER: Maintenance Manager
03.04.02.06.02 03.04.02.06.01
Reparation
Preventive Maintenance
03.04.02.06.03
03.04.02.06.04
03.04.02.06.05
Predictive Maintenance
Corrective Maintenance
Calibration
Page 80 of 124

Maintenance
PROCESS OWNER: Maintenance manager MAIN RESOURCES / TOOLS
- Methods / Tools - Work instructions - Maintenance plan - Spare parts - Trained maintenance people
SUB PROCESS: 03.04 Make Process Step: 03.04.02 Manufacture : Maintenance : Reparation, Preventive, Predictive & Corrective Maintenance MAIN INPUT
MAIN OUTPUT
DO
- Break down calls - Maintenance plan - FMEA & Control plan
PDCA
- Maintained equipment / Tooling / Machine / Process
Maintenance
DOCUMENTS
- DDP-09-74-001 : Reparation & Maintenance - HSP-09-19-001 and TCP-09-19-001 Reparation & maintenance - HSP-09-19-002 and TCP-09-19-002 Preventive Maintenance - DDP-07-61-001 Beheer gereedschappen
MAIN PI
- Yield (HQ/RPL) - Scrap (HQ/RPL) - Cost (HQ/RPL)
Page 81 of 124

Maintenance
PROCESS OWNER: Production manager MAIN RESOURCES / TOOLS
- Methods / Tools - Work instructions - Calibration plan - Trained calibration people - Measurement database
SUB PROCESS: 03.04 Make Process Step: 03.04.02 Manufacture : Maintenance : Calibration MAIN INPUT
MAIN OUTPUT
DO
- Measurement equipment
PDCA
- Calibrated measurement equipment - Non conformity report
Calibration
DOCUMENTS
- DDP-11-61-001 : Measurement & test systems - HSP-11-14-001 : Control of measuring & test devices - TCP-11-14-001 : Calibration of measurement equipment -
MAIN PI
Page 82 of 124

Stage Product
- Methods / tools - Instructions - Mfg-Pro - Warehouse
SUB-PROCESS: 03.04 Make Process Step: 03.04.03 Stage Product
MAIN INPUT
MAIN OUTPUT
DO
- Finished products
PDCA
Stage Product
- Movement of products into a temporary holding location to await movement to a finished goods location - System transactions
DOCUMENTS
- DDP-15-71-001 Goederenstroom - HSP-15-12-001 & TCP-15-12-001 Goods flow
MAIN PI
- Inventory record accuracy (HQ/RPL)
Page 83 of 124

MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.05 Deliver
Deliver
Scope
The Deliver Process is the process of making orders, delivering products to the customers till the receipt of the paying.
Page 84 of 124

MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.05 Deliver
Deliver
Key PI
-CLISP -RLIP -Logistic costs
03.05.01
Sales Order Handling

03.05.02
Warehousing
03.05.03
Physical Distribution
03.05.04
Invoice & Receive Payment
Page 85 of 124

Deliver
MAIN RESOURCES / TOOLS PROCESS OWNER: Customer Order Service Officer
SUB-PROCESS: 03.05 Deliver Process Step: 03.05.01 Sales Order Handling
- Methods / tools - Instructions - Fax/email/internet/EDI - Mfg-Pro / MS Excel
MAIN INPUT
MAIN OUTPUT
DO
- 01.03 Customer inquiries and sales information - Customer sales orders and forecasts - 01.03 Logistics agreement and/or customer specific instructions and procedures - 03.02 Production schedule and material requirements plan - 03.02 Rescheduling information - Return shipments
PDCA
Sales Order Handling
- Received, entered and validated sales orders and forecasts - Originally or last confirmed sales orders and forecasts - Processed customer inquiries - Sales order pick instruction
DOCUMENTS
- DDP-03-72-001 Klanten order beheer - DDP-03-72-007 Beheer forecast - DDP-03-72-008 Retouren van klanten
MAIN PI
- CLISP (HQ) - RLIP(HQ) - Forecast reliability (HQ) Sales order too late for warehouse (HQ)
Page 86 of 124

Deliver
SUB-PROCESS: 03.05 Deliver Process Step: 03.05.02 Warehousing
MAIN INPUT
MAIN OUTPUT
DO
- Pick orders - Staged products - 01.03 Customer shipping instructions - 03.03 & 03.04 Material ready for transfer to warehouse
PDCA
Warehousing
IN: - Verified products - Determined put-away location - System transactions OUT: - Retrieved orders to pick - Determined inventory pick location - Picked product - Product delivered to shipping location - Shipping labels - System transactions
DOCUMENTS
- DDP-15-71-001 Goederenstroom - HSP15-12-001 & TCP-15-12-001 Goods flow
MAIN PI
- Capacity Utilization Warehouse (HQ) - Inventory Record Accuracy (HQ) - Pick Order too late for warehouse (HQ) - Disapproval Loudspeakers Day of Shipment (HQ) - Logistics quality costs (HQ) Page 87 of 124

Deliver
PROCESS OWNER: Shipping Officer MAIN RESOURCES / TOOLS
SUB-PROCESS: 03.05 Deliver Process Step: 03.05.03 Physical Distribution
MAIN INPUT
MAIN OUTPUT
DO
- Products ready to ship - Parts ready to ship to external production sites and suppliers - Shipping schedule - 01.03 Customer shipping instructions PURCHASING TRANSPORT SERVICES: Responsibility Inbound/Outbound Traffic Manager - Transport requirements
PDCA
Physical Distribution
- Transport order sent to transport provider - Product placed onto vehicle - Necessary documents generated - Product sent to customer - Billing process initiated PURCHASING TRANSPORT SERVICES: - Selected transport providers
DOCUMENTS
- DDP-15-71-001 Goederenstroom - DDP-15-71-002 Expeditie - DDP-15-71-004 Verzendingen naar klanten - HSP15-12-001 & TCP-15-12-001 Goods flow - HSP-15-12-003 Export customer clearance - HSP-13-14-007 & TCP-13-14-007 Delivery of non-conform products
MAIN PI
- CLISP (HQ) - RLIP(HQ) - Transport Costs (HQ) - Outgoing Transport Costs versus Sales Volume (HQ) - Logistics costs (HQ) - Shortage Loudspeakers Day of Shipment (HQ) Page 88 of 124

Deliver
PROCESS OWNER: F&A Manager MAIN RESOURCES / TOOLS
- Methods / tools - Instructions - Mfg-Pro - Legislation
SUB-PROCESS: 03.05 Deliver Process Step: 03.05.04 Invoice & Receive Payment
MAIN INPUT
MAIN OUTPUT
DO
- 03.04 Shipped products - 00.03.04 Return shipment of products - Outstanding payments
PDCA
- Invoiced/credited products - Paid invoices, accounts receivables
Invoice & Receive Payment
DOCUMENTS
- DDP-15-71-002 Expeditie - HSP-15-12-004 Administration
MAIN PI
- Accounts receivables (HQ) - Overdue payments (HQ)
Page 89 of 124

MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.06 Sub contracting
Sub Contracting
Scope
PROCESS OWNER: Operations Manager
The Sub Contracting Process is the process of managing sub-contractors within PSS, from the selection till the follow up of performances. Sub contracting is defined as an agreement between PSS and the sub contractor to carry out the procurement, planning, mass production, quality control, logistics and delivery (or parts hereof) of speakers and speaker systems as laid down in the contract.
Page 90 of 124

MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.06 Sub contracting
Sub Contracting
Key PI
- Customer results - Costs
PROCESS OWNER: Operations Manager
03.06.01
Sub Contractor Selection

03.06.02
Contracting
03.06.03
Contract Execution
03.06.03
Follow up of Performance
Page 91 of 124

MAIN PROCESSES: 03 Supply Chain
Sub - Contracting
PROCESS OWNER: Operations Manager MAIN RESOURCES / TOOLS
- Selection criteria -
SUB PROCESS: 03.06 Sub Contracting
MAIN INPUT
MAIN OUTPUT
DO
- 00.01 PSS Policy & Strategy - 01.03 Make buy decisions (Quotation Process) -01.01 Industrial trends - 01.01 Technical trends
PDCA
- Selected Sub-contractor - Improvement plan (optional)
Sub Contractor Selection
DOCUMENTS
- PSS-P-03.06-001
MAIN PI
-
Page 92 of 124

Sub - Contracting
- Contract templates -
MAIN INPUT
MAIN OUTPUT
DO
- 00.01 PSS Policy & Strategy - Selected sub Contractor - Improvement plan
PDCA
Contracting
- Signed Contract - Approved Improvement plan (optional) - Implementation Planning
DOCUMENTS
- PSS-P-03.06-001
MAIN PI
-
Page 93 of 124

Sub - Contracting
- procedures - support processes - equipment
MAIN INPUT
MAIN OUTPUT
DO
- Contracts - 03.02 Planning & orders -
PDCA
- Finished products
Contract execution & Performance follow up
DOCUMENTS
- PSS-P-03.06-002
MAIN PI
- Scrap - FOR - Q-cost - OQL - Efficiency results - Customer results (complaints, ppm, warranty, CLISP,)
Page 94 of 124

HRM PROCESSES: 00.04
HRM Processes
PROCESS OWNER: Human Resource Manager
00.04.02 00.04.01
00.04.03
Performance Management
Employee Motivation Management
Staffing Resourcing
00.04.06 00.04.04 00.04.05
Employee Development
Management Development
Health & Safety Management
Page 95 of 124
Sysjit Management Consult LLC Performance

HRM PROCESSES: 00.04 PROCESS: 00.04.01 Performance Management
Management
Scope
Performance Management is the process of alignment of individual performance with critical business goals. It includes not only aspects on financial criteria but also indices focused on improvement needs in areas like organisational capabilities and personal competencies. Key elements in the process are : a honest evaluation and feedback the identification of development needs the executing and follow up of the development plans
This process is installed in the total organisation for white collar employees.
Page 96 of 124
Sysjit Management Consult LLC Performance

Management
MAIN RESOURCES / TOOLS PROCESS: 00.04.01 Performance Management

- Reward & remuneration policies - Job description & evaluation - Calibration meetings - Job grading councils
MAIN INPUT
MAIN OUTPUT
DO
- 00.02 Performance of employees - Distribution of activities and responsibilities amongst employees - 00.01 & 00.02 Business targets (next year) and realizations (past year)
PDCA
Performance Management
- Employee knows what the organization thinks of him/her - Agreement on new targets - (ev.) new salary - (ev.) new job/personal grade
DOCUMENTS
- Performance Appraisal Form - Target form - Job description form
MAIN PI
- Number of performance feedbacks finalized (HQ)
Page 97 of 124
Sysjit Management Consult LLC Employee

HRM PROCESS: 00.04 PROCESS: 00.04.02 Employee Motivation Management
Motivation Management
Scope
The Employee Motivation Management Process is in place in the total organisation, for white and blue collar workers: to measure the employee satisfaction as they perceive it to identify areas for improvement to develop and to work out the necessary action plans
Page 98 of 124
Sysjit Management Consult LLC Employee

HRM PROCESS: 00.04
Motivation Management
PROCESS OWNER: Human Resource Manager MAIN RESOURCES / TOOLS
PROCESS: 00.04.02 Employee Motivation Management
- Employees - Employee motivation survey questionnaire
MAIN INPUT
MAIN OUTPUT
DO
- Satisfaction of employee as employee perceives it
PDCA
Employee Motivation Management
- Overall employee satisfaction - Employee satisfaction for segments: - Specific issues - Departments - Target groups - - Improvement actions
DOCUMENTS
- Employee Motivation Survey Questionnaire - Employee Motivation Survey Reports
MAIN PI
- (Improvement of) Overall EMS score (nr of satisfied employees) (HQ/RDL/RPL) - Improvement of nr of satisfied employees in targeted segments (HQ)
Page 99 of 124

HRM PROCESSES: 00.04 PROCESS: 00.04.03 Staffing & Resourcing
Staffing & Resourcing

Scope
The Staffing and Resourcing Process includes vacancy/job profiling based on organisational requirements, search and selection and ends with the contracting. The process is installed in the total organisation for white and blue collar employees.
Page 100 of 124

HRM PROCESSES: 00.04 PROCESS: 00.04.03 Staffing & Resourcing

Key PI
% of vacancies filled within 3 months
00.04.03.01
Vacancy / Job description

00.04.03.02
Recruitment & selection

00.04.03.03
Contracting
Page 101 of 124


PROCESS OWNER: Vacancy Holder MAIN RESOURCES / TOOLS
- Database job descriptions - Function descriptions - Competence and manpower plan
PROCESS: 00.04.03 Staffing & Resourcing Process Step: 00.04.03.01 Vacancy/job description
MAIN INPUT
MAIN OUTPUT
DO
- 00.01 & 00.02 & 03.01 Gap in competence and manpower plan
PDCA
- Agreed vacancy / job description
Vacancy / Job Description
DOCUMENTS
- Vacancy definition form
MAIN PI
Page 102 of 124


PROCESS OWNER: Personal Officer MAIN RESOURCES / TOOLS
- Vacancy reserves - Recruitment & selection methodology - Selection tests
PROCESS: 00.04.03 Staffing & Resourcing Process Step: 00.04.03.02 Recruitment and selection
MAIN INPUT
MAIN OUTPUT
DO
- Vacancy
PDCA
- A (list with at least one) possible candidate for the job
Recruitment & Selection
DOCUMENTS
- Vacancy description - Selection tests
MAIN PI
- Match candidate profile // job holder profile (HQ) - Timing (HQ)
Page 103 of 124


PROCESS OWNER: Personal Officer MAIN RESOURCES / TOOLS
- Contract database - Recruitment & selection methodology
PROCESS: 00.04.03 Staffing & Resourcing Process Step: 00.04.03.03 Contracting
MAIN INPUT
MAIN OUTPUT
DO
- Job offer - Candidate
PDCA
- Signed contract
Contracting
DOCUMENTS
- Contract - Salary proposition - Arbeidsreglement
MAIN PI
Page 104 of 124

HRM PROCESS: 00.04 PROCESS: 00.04.04 Employee development
Scope
Employee Development includes training and education, development planning and execution of the development plans. The process should link personal growth to the strategic direction of the organisation. The total process is in place for white collar employees. For blue collar workers the process is limited to the identification of training needs, with respect to the required job competences and necessary capacity. the training itself. the evaluation of the effectiveness of the training.
Page 105 of 124

HRM PROCESS: 00.04
- Database of trainings followed - Database of training suppliers - Competence profiles
PROCESS: 00.04.04 Employee development
MAIN INPUT
MAIN OUTPUT
DO
- Performance appraisal (incl. Training Evaluation) - Career discussion (& Talent Review) - Competence Profiles - Training opportunities
PDCA
- Skilled employees - Updated function x competence matrices
DOCUMENTS
- Performance Appraisal Form - DDP-18-50-004 Competence Management - DDP-18-50-001 Training white collar employees - DDP-18-50-006 Training blue collar employees - HSP-18-15-001 & TCP-18-15-001 Training of employees
MAIN PI
- Training investment (HQ)
Page 106 of 124
Sysjit Management Consult LLCManagement

HRM PROCESS: 00.04 PROCESS: 00.04.05 Management Development
Development
Scope
Management Development includes training and education, development planning and execution of the development plans. The process should link personal growth to the strategic direction of the organisation. The process is in place for managers.
Page 107 of 124
Sysjit Management Consult LLCManagement

HRM PROCESS: 00.04
Development
MAIN RESOURCES / TOOLS PROCESS: 00.04.05 Management Development

- Management development policies
MAIN INPUT
MAIN OUTPUT
DO
- 00.01 Output from strategic reviews: required updates to organization - Outputs from previous MDreview
PDCA
Management Development
- Succession plan for key functions - List of (high and top) potentials and resulting action plan - Individual MD Report for key function owners
DOCUMENTS
- Succession plan - Individual MD report - DDP-18-50-004 Competence Management
MAIN PI
- Successors / key function (HQ)
Page 108 of 124
Sysjit Management Consult LLC Healt

HRM PROCESS: 00.04 PROCESS: 00.04.06 Health & Safety Management
& Safety Management

Scope
Health and Safety Management includes working conditions in a broader sense. The process focuses on managing and improving health and safety procedures, prevention of absenteeism and improving of working circumstances.
Page 109 of 124
Sysjit Management Consult LLC Healt

HRM PROCESS: 00.04
& Safety Management

- Regulations
PROCESS: 00.04.06 Health & Safety Management
MAIN INPUT
MAIN OUTPUT
DO
- Changes in regulations - Current processes / machines
PDCA
Health & Safety Management
- Risk analyze report - Audit report - Released processes / machines - Health & Safety instructions - Health & Safety action plan
DOCUMENTS
- DDP-01-53-000 Safety instructions
MAIN PI
- Frequency & Severity accidents (HQ) - Absenteeism (HQ/RPL)
Page 110 of 124
Sysjit Management Consult LLC Strategic

MAIN PROCESS: 00.05 Strategic Purchasing Process
Purchasing Process
Key PI
- Cost - ..
PROCESS OWNER: Purchasing Manager
00.05.01
Non Product Related Purchasing
00.05.02
Supplier Selection
00.05.03
Supplier Development
Page 111 of 124
Sysjit Management ConsultNon LLC

Product Related Purchasing

Scope
PROCESS: 00.05.01 Non Product Related Purchasing
The Non Product Related Purchasing Process full fills all the non product needs from the organization. (transports, energy, ..) In the most cases, the process delivers services to the total organization, in some other, agreed cases, local purchasing activities are permitted.
Page 112 of 124
Sysjit Management ConsultNon LLC

Product Related Purchasing

- List preferred suppliers - OCOO agreements - List mandatory suppliers
PROCESS: 00.05.01 Non Product Related Purchasing
MAIN INPUT
MAIN OUTPUT
DO
- Buying order - Transport need - MRO Warehouse need - Tooling need - Various needs (samples, ) - Energy and general services
PDCA
- Purchased part, service,
NPR Purchasing
DOCUMENTS
- DDP-06-54-013 Buying of services and NPR parts - DDP-04-61-002 Outsourcing tools
MAIN PI
- Timing (HQ) - Cost (HQ) - Quality (HQ)
Page 113 of 124

MAIN PROCESS: 00.05 Strategic Purchasing Process PROCESS: 00.05.02 Supplier Selection
Supplier Selection
Scope
The Supplier Selection Process is the process that selects and groups the necessary suppliers in different categories so that the Source Process, the Innovation To Market and Strategic Purchasing Process can use these supplier lists.
Page 114 of 124

Supplier Selection
- OCOO agreements - Philips Corporate Rules - Audit results - Quotations - Performances
PROCESS: 00.05.02 Supplier Selection
MAIN INPUT
MAIN OUTPUT
DO
- Need for component or service
PDCA
Supplier Selection
- List of preferred suppliers - List of second source suppliers - List of fade out suppliers - List of mandatory suppliers - Supplier development plan
DOCUMENTS
- DDV-54-016 Supplier selection
MAIN PI
-
Page 115 of 124

MAIN PROCESS: 00.05 Strategic Purchasing Process PROCESS: 00.05.03 Supplier Development
Scope
The Supplier Development Process is in place to develop the suppliers (where applicable) to the required performance level.
Page 116 of 124

- Audits - Improvement projects - Quick scans
PROCESS: 00.05.03 Supplier Development
MAIN INPUT
MAIN OUTPUT
DO
- Supplier development plan
PDCA
- Upgraded supplier
DOCUMENTS
- DDV-54-016 Leveranciersbeoordeling
MAIN PI
- Trend on maturity grid (HQ)
Page 117 of 124

MAIN PROCESS: 00.06 Infrastructure
Infrastructure
Scope
PROCESS OWNER: Infrastructure Manager
The infrastructure process provides and maintains the buildings and facilitations for the organisation. Key elements in this process are : buildings energy infrastructure transport equipment IT infrastructure
For the Information Technology infrastructure PSS has to follow the Philips Corporate IT standards. See separate manuals.
Page 118 of 124

MAIN PROCESS: 00.06 Infrastructure
Infrastructure
PROCESS OWNER: Infrastructure Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Corporate help-desk - Lay-out database
MAIN INPUT
MAIN OUTPUT
DO
- Existing infrastructure - 03.01 Necessary infrastructure - Legislation - 00.01. PSS Policy & Strategy
PDCA
Infrastructure
- Lay-out - Infrastructure maintenance plans - Investment plans - Updated infrastructure
DOCUMENTS
-
MAIN PI
- Cost (HQ) - Depreciations (HQ)
Page 119 of 124

MAIN PROCESS: 00.07 Financial & Accounting Process
F&A Process
Scope
PROCESS OWNER: F& A Manager
The financial & accounting processes supports the total business and organization.
These processes have to follow the Philips Corporate Administration and Accounting Standards. See separate manuals.
Page 120 of 124

MAIN PROCESS: 00.07 Financial & Accounting Process
F&A Process
PROCESS OWNER: F& A Manager MAIN RESOURCES / TOOLS
- MFG-pro accounting system - Excel tools - Experienced F&A - staff
MAIN INPUT
MAIN OUTPUT
DO
-incoming invoices - BOM - OCOO - investments - outgoing invoices - hedging - wages & salaries - sales forecasts (MPS) - Belgian legislation (accounting& fiscal) - instructions Philips corporate
PDCA
F&A Process
monthly reporting towards Philips corporate control - reporting to management team : - presentation - publication - input to BBSC - quarterly forecast - annual operation plan - strategic review - annual statutory accounts - fiscal reports
-
DOCUMENTS
-
MAIN PI
timeliness reporting (HQ) accounting reliability (HQ) - AOP-reliability (HQ) - overdue % (HQ) - OCOO follow up (HQ)
-
specific F&A manual : -- DAP 55 01 21 -- DAF 55 01 54
Page 121 of 124
Sysjit Management Consult LLC Production

MAIN PROCESS: 00.08 Production transfer Process
Transfer Process
PROCESS OWNER: Industrial Manager
Scope
The Production Transfer Process is the process that manages the production transfer (product & processes) from one site to another site within the organisation.
Page 122 of 124

MAIN PROCESS: 00.08 Production Transfer Process
Transfer Process
Key PI
- CLISP - Timing
- FOR - Scrap - Efficiency
PROCESS OWNER: Industrial Manager
00.08.02 00.08.01 00.08.03
Customer agreement
Product / Process check ready to transfer
Transfer preparation
00.08.04 00.08.05
Production transfer
Project Closing
Page 123 of 124

Transfer Process
PROCESS OWNER: Project Leader
MAIN RESOURCES / TOOLS Process step: 00.08.01 Customer Agreement

- Methods / Tools - Customer Forecast - Production planning
MAIN INPUT
MAIN OUTPUT
DO
- 01.03 Allocation decision - 03.04 Product / Process
PDCA
- Customer Agreement - Transfer Date
Customer Agreement
DOCUMENTS
- DDP-0910-002 : Production Transfer Process
MAIN PI
-
Page 124 of 124

Transfer Process
MAIN RESOURCES / TOOLS Process step: 00.08.02 Check product/process ready

- Methods / Tools - Production documentation - Production registrations - Equipment / Tooling - Current level of different sites
MAIN INPUT
MAIN OUTPUT
DO
- 01.03 Allocation decision - 03.04 Product / Process - 02.01 Production status (finished milestones) - Available production documentation - Competence level receiving unit
PDCA
- Go decision for transfer
Check product/process ready to transfer
DOCUMENTS
MAIN PI
- FOR (HQ) - Scrap (HQ) - Efficiency (HQ)
Page 125 of 124

Transfer Process
MAIN RESOURCES / TOOLS Process step: 00.08.03 Transfer preparation

- Methods / Tools - Production documentation - Equipment / Tooling - Current level of different sites
MAIN INPUT
MAIN OUTPUT
DO
- 01.03 Allocation decision - 03.04 Product / Process - 02.01 Production status (finished milestones) - Available production documentation - Competence level receiving unit
PDCA
Transfer Preparation
- Translated production documentation / Work instructions - Receiving site ready to transfer (tooling Ok, manpower plan OK, ..)
DOCUMENTS
MAIN PI
- Timing (HQ)
Page 126 of 124

Transfer Process
MAIN RESOURCES / TOOLS Process step: 00.08.04 Production transfer

- Methods / Tools - Production documentation - Equipment / Tooling - production planning
MAIN INPUT
MAIN OUTPUT
DO
- 03.04 Product / Process - 03.03 Parts / glues - 03.04 Tooling / processes
PDCA
- Transfer release
Production transfer
DOCUMENTS
MAIN PI
- FOR (HQ) - Scrap (HQ) - Efficiency (HQ)
Page 127 of 124

Transfer Process
MAIN RESOURCES / TOOLS Process step: 00.08.05 Project closing

- Methods / Tools - Production documentation
MAIN INPUT
MAIN OUTPUT
DO
- Transfer release and transfer trial run report
PDCA
- Adapted and completed production documentation
Project closing
DOCUMENTS
MAIN PI
- Timing (HQ)
Page 128 of 124
Sysjit Management Consult LLC Methods

MAIN PROCESS: 00.09 Methods & Tools Definition Process
& Tools Definition Process

Scope
PROCESS OWNER: Process Owners
The Methods and Tool Definition Process is the PSS process that defines and implements the different methods and tools which have to be used in the total organisation. They can be split in two categories: Mandatory methods and tools: egg. BBSC; FMEA; SPC; Measurement system analysis; .. Other use full tools: egg. problem solving tools; tips about communication, teamwork, ; QFD; guiding books for improvement and project teams; .
Page 129 of 124
Sysjit Management Consult LLC Methods

MAIN PROCESS: 00.09 Methods & Tools Definition Process
& Tools Definition Process

- Current Methods / Tools - Competence - Standards
MAIN INPUT
MAIN OUTPUT
DO
- 00.01 & 01.03 Method or Tool requirement (internal & external)
PDCA
- Deployed method or tool
Method & Tool Definition Process
DOCUMENTS
- DDI-10-1000 Toolbox
MAIN PI
-
Page 130 of 124
Sysjit Management ConsultAnnex LLC
1 : Version Administration
Reason Remark
Version 02 03
Date 15.03.04 08.04.04
Changed sheets 115 All process sheets
Completing F&A process Indicate where wich PI is applicable
Annex 1 131 of 124 Page
Sysjit Management Consult Annex 2 :LLC Matrix

ISO/TS paragraph
4.1. 4.2 6.2.2. 4.2.1. 4.2.2. 4.2.3. 00.03.01 6.3 00.03.01 6.3.1. 00.03.01 6.3.2. 03.01 02.01 03.01 00.07 00.04
ISO/TS standard - Quality Manual

ISO/TS paragraph
7.3
Process Step
00.03.01 00.09
ISO/TS paragraph
6.2 6.2.1.
Process Step
Process Step
ISO/TS paragraph
7.6
Process Step
00.09 03.04
ISO/TS paragraph
8.4 8.5. 8.5.1. 8.5.2. 8.5.3.
Process Step
00.02 00.09
00.04
7.3.1.
02.01 7.6.1.
00.09 03.04 02.01 03.04 00.03.03 00.09
7.3.2.
7.3.3. 7.3.4. 7.3.5.
01.03 02.01
02.01 02.02 02.01 02.01 8.1
7.6.2. 7.6.3.
00.03.03 00.03.03 00.03.03 02.01 02.02
4.2.4.
5.1 5.2 5.3 5.4 5.5
00.03.01
6.4. 00.01 00.09 01 6.4.2. 00.01 7.1 00.01 7.1.1. 7.1.2. 02.01 02.01 6.4.1.
8.1.1. 7.3.6. 02.01 8.1.2. 7.3.7. 7.4 7.4.1. 7.4.2. 02.01 00.05 02.01 03.03 8.2.4. 8.2.2. 8.2.3. 7.4.3. 02.01 8.2 8.2.1.
00.09 00.04
02.01 02.02 03
01.01 03.04 03.05 00.03.02 00.09 03.04 03.04
02.01 02.01
5.5.1. 5.5.2. 5.5.3. 5.6
00.04 7.1.3. 00.04 7.1.4. 00.01 7.2 7.2.1. 02.01 02.01 01.03 00.03.04 02.01
7.5
8.3 7.5.1. 7.5.2. 03.02 03.04 03.04 8.3.1.
03.04
8.3.2. 7.5.3.
7.5.4.
03.04
03.04 03.05 03.04
5.6.1. 5.6.2. 5.6.3. 6.1.
00.02 7.2.2. 00.02 7.2.3. 00.02 01.02
03.04
8.3.3. 03.03 03.04 03.05 8.3.4.
7.5.5.
Annex Page 2 132 of 124

Quality Manual

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Sysjit Management Consult LLC

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This manual is based on the requirements of the international standards:

Annex 2 shows the relation matrix manual - ISO/TS requirements.

Sysjit Management Consult LLC

Sysjit Management Consult LLC

For a full description of the organisation see organisation manuals.

Sysjit Management Consult LLC

PSS APAC * Supplier

Sysjit Management Consult LLC Organisation

Core processes in the PSS Supply Chain

Sysjit Management Consult LLC

The organisation is build-up

supported by Management and Support processes.

The next slide explains the process description model

Sysjit Management Consult LLCProcess

Process Name & Number

- Current competence plan - Current manpower plan - Methods / Tools

Process Number related process

Sub Process Name & Number

Realization level action plan (HQ)

Sysjit Management Consult LLC

DRP : Distribution Resources Planning

Sysjit Management Consult LLC

Sysjit Management Consult LLC

Policy & Strategy

Quality Management System Auditing

Management Review Process

Non Conformity Handling

01 Demand Generation Process

Marketing Strategic Sales process

02 Innovation To Market Process

Product Creation Process

Process Creation Process

Operational Business Planning

HRM Processes Strategic Purchasing Process

Production Transfer Process

Sysjit Management Consult LLC

Policy & Strategy

Sysjit Management Consult LLC

Policy & Strategy

Policy & Strategy

Sysjit Management Consult LLC Management

Sysjit Management Consult LLC Management

- Reliability reality versus target

Yearly Management Review

Periodic Management Review

Sysjit Management Consult LLC Yearly

SUB-PROCESS: 00.02.01 Yearly Management Review

Yearly Management Review

Sysjit Management Consult LLC Periodic

SUB-PROCESS: 00.02.02 Periodic Management Review

- Updated targets - Updated improvement plans - Improvement actions

Periodic Management Review

Sysjit Management Consult LLC Quality

Management System Process

MAIN PROCESS: 00.03 Quality Management System Process

Quality Management System Process

Sysjit Management Consult LLC Quality

Management System Processes

MAIN PROCESS: 00.03 Quality Management System Process