The Unbanked
- Microfinance Initiatives - Distribution through Partnerships (postal, retailers) - Pre-paid cards to reduce the Risk - New segments Farmers, Students, tourists
IT Reality - Without an Architecture ! Integration problems -> in-flexibility, high cost, high risk
Customer Information System General Ledger Data Warehouse
Current &Applications & Data Fragmented Consumer Corporate Savings Banking Banking Accounts Fragmented Business Processes, Visibility Fragmented Security and Management Complex, unmanageable environment Trade Treasury Private Insurance finance Unscalable, Costly environment Banking
Branch network
Call centre
ATM Network
Internet Banking
Customers
Regulators
Purpose of an architecture
To allow IT strategy to align with the business strategy
Regulators demanding greater transparency and accuracy Channel optimisation and profitability analysis IAS, Capital Adequacy requirements being adopted in varying degrees Administration and training costs; closing the strategyexecution gap
Corporate Governance
Customer Management
Risk Management
Human Capital
Control and Customer focus while reducing the Cost and Complexity
Optimize
Maintenance costs; time to market, new products; multi-channel integration
10
11
Interest/Fees
Accounts
Accounts
Accounts
Accounts
Accounts
Facilities
Facilities
Facilities
Facilities
Facilities
Payments
Payments
Payments
Payments
Payments
provides business, process and data components that are re-useable across product lines
12
Many advantages
Automate mundane processes
Reconciliations Exception management
BPEL is the future of the integration space in my viewWhy? Because the value is so much higher when you provide not only a way to integrate applications, but also a way to create services from them and put them into business processes - John Rymer, Vice President, Forrester Research, Inc.
Open Finance
Collaborate to offer attractive products
13
Customer Centric
Understanding the customer better
Targeted Marketing for better results
Siebel Chordiant
SAP Legacy
PeopleSoft
14
End-to-End Insight
(OFSA)
A banker asks . . .
What products are most profitable to sell to whom? How to better hit our targets? How to improve wallet share?
Risk Management
Risk Assessment/ Quantification
CRM Analytics
Interaction History Customer Behavior Segment Migration Propensity to buy
15
Cost Management
Improve IT asset Utilization
Access Channels Collaborative Access Management Business Process Orchestration & Management Integration Management
Trade Finan ce
Cash Mgmt
Treas ury
Cards &
Switch
Invst Mgmt
Customer Information
Management
Partner
Customer
Relationship Management
Management
Transaction Functions
Support Functions
18
Thank You
19