4.

MATRIX DIAGRAM

What is Matrix Diagram?

Identifies

the relationship between pairs of lists Shows the relationship between issues or ideas Helps in prioritizing resources and processes Useful way to organize the data collected

What is Matrix Diagram? Cont.

Help

to facilitate the improvement process Brainstorming tool Can be shown in two, three, or four dimensions Simple to use Used in creating an action plan for firms

Matrix Diagram Example

a 1 2 3 4 5 6 7 8 b c d e f g h

Matrix diagram classifications

FIVE STANDARD FORMATS

1.L - shaped matrix (2-Variables) 2.T - shaped matrix (3-Variables) 3.Y - shaped matrix (3-Variables) 4.C - shaped matrix (3-Variables) 5.X - shaped matrix (4-Variables)

Steps in Creating a Matrix Diagram

1.

2. 3. 4.
5.

Select factors Select type of matrix (L/T/Y/C/X) Select the symbols for relationships Fill in the matrix Analyze and make conclusions

Matrix Diagram Exercise

A restaurant manager wants to improve customers dining experience! How can you use a matrix diagram for this? What are the factors? What are the options? What type of matrix would you use?

Matrix Diagram