Business Processes and Forms

Help Desk Demonstration

Microsoft Corporation
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Help Desk Application
Overview
Created in less than a week with no
code
No special server permissions required
No client apps required for users to
either submit or manage requests
2 authoring environments
InfoPath 2007 and SharePoint Designer
2007
Key runtime components
Microsoft Office SharePoint Server 2007
InfoPath Forms Services 2007
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Demo Walkthrough

EMPLOYEE FILLS OUT NEW

HELPDESK REQUEST

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Switch Hats

HELPDESK TECHNICIAN
LOOKS AT HIS QUEUE

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Switch Hats
EMPLOYEE GETS E-MAIL
TELLING HIM HIS REQUEST HAS
BEEN RESOLVED
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Switch Hats

HELPDESK MANAGER LOGS

IN TO CHECK OVERALL
STATUS
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How it’s Built

INFOPATH FORM DESIGNER

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Highlighted Features

WYSIWYG Form Layout

4 Types of Form Logic
Data Validation
Conditional Formatting
Rules
Default Values using Formulas
External Data Connections
Multiple Form Views
Property Promotion
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How it’s Built

SHAREPOINT DESIGNER

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Highlighted Features
Workflow
Routing requests to the appropriate
person
Sending e-mail confirmation
Pausing for a fixed amount of time
Page Design
Data Form Web Parts
Conditional Formatting
Custom Navigation and Master Pages

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Thank you!

http://www.microsoft.com/sharepoint/capabilities/
bpf