CHAPTER FIFTEEN

The Evolution and Future of Training and Development

2013 by Nelson Education Ltd.

LEARNING OUTCOMES
Describe the changing role of training professionals Discuss the outsourcing of training and development Explain the role of ethics in training and development Define Learning 2.0 and describe the evolution of training and development in organizations Define lifelong learning and describe the four pillars of lifelong learning

2013 by Nelson Education Ltd.

TRAINERS ROLE
ASTD identifies the following as a trainers role:
Learning strategist Business partner Project manager Professional specialist

2013 by Nelson Education Ltd.

OUTSOURCING T&D
Using an external supplier to provide training and development programs and services 57% of HR and training professionals outsource at least some portion of T&D In Canada, over 50% of total training investment is outsourced Directly to outside trainers Indirectly to tuition reimbursement to outside providers
2013 by Nelson Education Ltd. 4

OUTSOURCING T&D
Benefits to Outsourcing Access to specialists Greater variety of programs More efficient and less expensive back on job quicker Improvements in compliance and accuracy Perceived credibility of outside trainers Risks in Outsourcing Loss of control Vendor does not understand organizations culture Loss of in-house expertise Increased vulnerability

2013 by Nelson Education Ltd.

OUTSOURCING T&D
To increase likelihood of success:
Establish trusting relationships Have frequent clientvendor interaction Make contractual agreements clear and comprehensive Work closely with training suppliers Outsource for the right reasons

2013 by Nelson Education Ltd.

ETHICS AND T&D

Ethics: Systematic thinking about moral
consequences of ones actions and decisions on various stakeholders

Stakeholders: Persons inside or outside the

organization who might be affected by ones actions and decisions Many organizations, such as the Canadian Society for Training and Development, have codes of ethics that set standards of practice and professionalism for members
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ETHICS AND T&D

Ethical Standards:
1. 2. 3. 4. 5. 6. Voluntary consent Discrimination Cost effectiveness Accurate portrayal Competency in training Values
See Trainers Notebook 15.1
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2013 by Nelson Education Ltd.

LEARNING 2.0
Represents a shift from learning as a product that is created for learners Learner-initiated, collaborative process Can be: Informal or formal Face-to-face or through social media Results from changes in workplace and the changing nature of work It is more fluid and employee-driven
2013 by Nelson Education Ltd. 9

LEARNING 2.0

2013 by Nelson Education Ltd.

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LIFELONG LEARNING PILLARS

Lifelong learning is an approach to learning that recognizes that learning takes place throughout a persons life and involves all aspects of ones life. Canadian Council on Learning developed Composite Learning Index (CLI) Measures Canadas progress on Four Pillars Learning to know Learning to do Learning to live together Learning to be
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COMPOSITE LEARNING INDEX

CLI recognizes lifelong learning is critical to success of individual, the community, and the country Individual benefits from better jobs and higher wages Canada benefits from higher productivity and a stronger economy Training and development is an important contributor to lifelong learning Many organizations taking holistic and lifelong approach to continuous education and learning
2013 by Nelson Education Ltd. 12

SUMMARY
Discussed the changing role of the trainer and outsourcing training and development Discussed ethical issues in training Introduced important trends including just-in-time learning, rapid e-learning, and learning management systems Described training and development as part of larger process of lifelong learning Reviewed of major reasons for failure of training and development and design features that facilitate learning and transfer
2013 by Nelson Education Ltd. 13