three words: people, product and profits. Unless youve got a good team, you cant do much with the other two.
Lee Iacocca
Leena Sen
Negotiate
Solve a Problem
Leena Sen
Make a decision
Date
Location Equipment
Contribute Effectively
Do Obey the rules Be positive Separate people from problems Keep to the topic being discussed Use clear simple language Allow others to finish Ask for clarification if you dont understand Dont
Monopolise the discussion Become emotional / too argumentative Make personal criticisms Digress Use long complicated sentences Interrupt to much Pretend that you understand
Contribute Effectively
Be Diplomatic Be Positive
Leena Sen
T ell people when you dont understand them I- nterrupt only if abolutely necessary V---alue others contributions by making positive remarks E---xamine ways to sole problems if you disagree
L---ook at the person who is speaking I---ndicate that you are listening by your body language S---mile occasionally T---est your understanding later Evaluate as you are listening N---ote important points I---inquire with open questions later N---eutralise feelings by keeping calm G---ive feedback on what you hear
Observe Others
W---atch out for non-verbal responses A---ssess whether other people match their BL with
their words T---ake notice of their gestures C---heck degrees of formality H---ave awareness of your BL and facial expressions
Leena Sen
Leena Sen
Be Diplomatic
BLUNT We are not happy with this Thats wrong! I dont agree with you! Diplomatic We would prefer a different solution Im not sure if that is right I would find it difficult to agree with you Let me explain it clearly Source: Anne Laws
Leena Sen
We are A Team