October 6, 2009 1

INTERPERSONAL
RELATIONS
Special Abridged Edition for LIC_Hyderabad

Presented by Prof. V. Viswanadham

 Interpersonal Relations ~

Relations arising from and

issues relating to
people interacting with other people;

Improving interpersonal relations

begins with acquiring
~ the ability to know the impact of
one’s behaviour on others and
that of others’ behaviour on self.
 Need for
Interpersonal Skills
 No matter
how hard you work
or, how creative and
brilliant you are
if you can’t get along with the people
who work around you,
your professional life,
and as a consequence,
your personal life
will suffer.
NEED FOR INTERPERSONAL RELATIONS
1. Today’s work needs
good networking skills.
2. Families stay as nuclear.
Help is scarce.

3. Friends and Colleagues change faster.

4. Hierarchy is flattened
so the number of your co-workers increase.
5. Your team interacts with other teams.
6. Your Boss, may be younger,
more ambitious and likes to move fast.
Interpersonal Skills
A set of behaviours
which allow you
to communicate effectively and
unambiguously
in a face-to-face setting
to assist progress towards
achieving an objective
 All of us want ….. ?

Success

Happiness
Interpersonal Relations help us in
securing
October 6, 2009
more success and happiness.
8
 Ultimate Happiness
• Research shows that
effective communication
on the interpersonal level
enhances the quality of your life.

• Strong personal relationships,

created through interpersonal communication
has a direct link to
invaluable physiological health.
 Skills essential
for effective teamwork are:

communicating and relating effectively,

empathy and respect for the feelings and
views of others,
accurate self-evaluation of
performance and relationships, and
conflict management
using active listening skills and empathy.
 WHAT IS THIS INTERPERSONAL SKILL ?

• Effectively translating and

conveying information.
• Being able to accurately interpret
other people's emotions.
• Being sensitive to other people's feelings.
• Calmly arriving at resolutions to conflict.
• Avoiding gossip.
• Being polite
Success elements in
Relationships
It takes a combination of
Self-awareness,
Self confidence,
Positive personal impact,
Effective performance,
Communication skills and
Interpersonal competence
to succeed in your career and life.
 Positive Personal Impact
Do you know how other people
see you?
When you leave a meeting or end a conversation,
what impression do you leave behind?
What picture do other people have of you?
How do you think they perceive you?

We impact on others through our opinions,

the sound of our voice,
the effect of our silence,
the expressions we use,
the quality of our positive contribution.
 Positive Personal Impact
Better Positive Personal impact is ~
Improving your positive attitude, posture,
including simple things like greeting
properly,
having good manners,
being disciplined,
honest, hardworking, helpful,
being reliable and dependable,
looking friendly and confident
having value-orientation,
quality-orientation and
achievement-orientation, etc.
Effective Performance

What ever you do,

do it to the best of
your ability.
 6 interpersonal skills
Applicable to almost all situations:

Analyzing the situation

Establishing a realistic objective
Selecting appropriate ways of behaving
Controlling your behaviour
Shaping other people's behaviour
Monitoring our own and others' behaviour
 Assertiveness vs. Aggressiveness

Assertiveness ~ means taking the initiative

to deal with a problem in a
constructive, self-protective manner.
~ Assertiveness attacks the problem, not the person.

Aggressiveness ~ attacks the other person

rather than the problem.
It represents a destructive desire
to dominate another person or
to force a position or viewpoint on another person;
it starts fights that end in quarrels.
Interpersonal Communication skills
“I – statements” help you express the way you feel and
what you want with great clarity.

“You – statements” can make others feel angry and

defensive immediately.

A respectful tone of voice conveys

that you are taking others seriously and that
you also expect to be taken seriously.

Further, people with good communication skills

are assertive without being aggressive or
manipulative.
 Interpersonal Communication skills
Eye contact
is vital for good communication.

Appropriate body language

encourages conversation.

Clear, organized ideas, specifically stated

help you accurately and honestly describe your
feelings and contribute to conversations and to
decisions that need to be made.
Interpersonal Conflict
Conflict occurs when two people, or
two groups of people,
cannot agree on any point, and
differ seriously.

Generally conflict begins with

mild differences, and causes further
disagreements,
arguments, disputes, and fights.
 Conflict Resolution

Conflict resolution
involves identifying
areas of agreement and
areas of compromise
so that a solution
to the disagreement or conflict occurs.
 Constructive criticism

You can’t expect all others to see the things

the way you see them.

What is needed is
proper analysis and constructive criticism.

Constructive criticism requires

good listening skills and
Skills of constructively criticizing.
Skills of Constructive Criticism
- Mention the good points, to begin with.
- Show interest and
your willingness to involve
- Explain the problem and more importantly,
do you have a solution for it.
- give encouraging suggestions
for improvement
- Remember, you are criticizing
the particular point and not the individual.
- Do not bring out the past failures
or problems and speak
in the light of past experience.
 Prerequisites: Self Awareness and
Ability to Understand Others
Frame of Reference:
Your past experiences,
acquired attitudes and beliefs,
personal qualities,
past and present feelings, and
expectations for / from others
affect what and how
you observe and perceive, and
ultimately how you respond and act.
 The purpose of this presentation
is to motivate you to

become aware of your communication style,

improve your Interpersonal competence,
reduce conflict in the workplace,

All these things, acting together,

will improve productivity
and thus increase profitability!

Surely, any objective includes productivity and profitability !

 IMPROVING
INTERPERSONAL
RELATIONS

October 6, 2009 26
 Self Promotion.
Promote yourself effectively.
Understand your strengths
and learn
how to express them.
[ Smile and Ask ]
Communicate effectively
Good communications
are invaluable
in any situation.

Be articulate, concise,
enthusiastic,
honest, and open.
 Don't forget
the other side of communicating:
LISTENING.
This is as important
as speaking.

Many people rather than listening,

they spend their time thinking
of the next thing they are going to say,
thus taking virtually nothing in at all.
 Think Creatively

Solve problems
and
maximize opportunities
with innovative ideas.
 Follow through
Follow through
on your commitments,
both to yourself
and others.
Record keeping

Take full and

accurate notes.
Organize yourself
your thoughts,
your notes,
your files,
your time,
yourself.
 Teamwork
Work hard for others
and the rewards
will come back to you
ten times over.
 BE TACTFUL
T = Think before you speak
A = Apologize quickly when you blunder
C = Converse, don’t compete
T = Time your comments
F = Focus on behavior – not personality
U = Uncover hidden feelings
L = Listen to feedback
CRITICISM
PRAIS E
 Johari -- Window.
Self Unknown
Known

K
O N
O
Open Arena Blind Area
T W
N 1 2
H
E U
Hidden Area Unknown Area
R
N
K
N
S O
W
3 4
N

October 6, 2009 37
 Johari -- Window.

(4) Larger Unknown Area

• Indifferent Behavior.
1 2
• Low risk taking.

4 • Withdrawn.

3 • Non communicative.
Unknown Area • No importance to
[ I don’t know,
interpersonal relations.
you also don’t know. ]

October 6, 2009 38
 Johari -- Window.

(3) Larger Hidden Area

1 2 • Distrust.

• Masking to maintain
personal image.

3 • Fear of exposure of
own inadequacies.
4
Hidden Area • Indifferent behavior.
[ I know,
you don’t Know. ]

October 6, 2009 39
 Johari -- Window.

2 (2) Larger Blind Area:-

1 • Distrust in others’
Blind Area competence.
[ I don’t know,
• Rigid opinions.
You know ]
• Fear of failure.

3 4

October 6, 2009 40
 Johari -- Window.

1 (1) Larger Open Area

2
• Sensitive to needs of
Open Area self and also that of others.

[ I know, • High degree of mutual trust,

you Know. ] concern and respect.

• Objective and meaningful

relations.
4 3
• Open and authentic.

October 6, 2009 41
  F E E D B A C
K UNKNOWN
KNOWN
 D I S C L O S U R

TO SELF TO SELF

KNOWN PUBLIC
TO OR BLIND
OTHERS OPEN
E

UNKNOW
N PRIVATE UNKNOWN
TO
OTHERS
October 6, 2009
J O H A R I W I N D O W 42
 Personality- Analysis.
A - The way I think I am.

B B - The way others

think I am or
about me.

A C C - My real-self.

D - Common area.
(Self-concept)

The persons with wider common area

become highly acceptable to
October 6,individual
2009 and society at large. 43
I am OK You are OK
I am OK ‘
You are NOT OK
I am NOT OK You are OK
I am NOT OK
I
You are NOT OK
 Please go through
2 more related presentations :
Some Thoughts
‘ on
Improving Interpersonal Relations

9 Tips on Improving Interpersonal Skills

I
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October 6, 2009 48