INTRODUCTION

Since their introduction in the 1960s ATMs have rapidly grown to become one of the key connections between financial institutions and their customers. While ATMs can, and do, provide a wide range of services, their original mission to dispense cash is still vitally important. Network failures, where customers are prevented from accessing their accounts are extremely visible and, if they happen regularly they can cause reputational damage. BPCs ATM solution provides you with 24x7 visibility of the entire network, pinpointing areas of concern before they turn into brand problems. Supporting your Business In addition to providing a wide range of options to enable the rapid tailoring of services, BPCs ATM management solution enables you to target specific customers, or groups of customers with messages to support your marketing campaigns. The solution also provides sophisticated reporting to help you optimize the cash held at each ATM matching cash needs with customers demands. This solution can result in considerable operational savings as ATMs typically contain 40% more cash than is actually needed and cash handling costs represent 35 to 60% of the cost of running a typical ATM.

Parties involved
RBI (currency chest) Corporate branch in the city Retail branches Delivery channel coordinators Outsourcing agents (bricks arya, CMS securities, writer safeguard) VISA network (overseas)

Key elements involved

Cash flow Information flow IT Infrastructure (star flow, switch flow-server) Database Cash memory during network failure Lead time cash replenishment Payments and receipts (demand and supply synchronized) Different denominations Geographical locations Status of accounts

 Vendors in the supply chain Actual time taken to replenish cash Physical replenishments Break down functioning 20 min- info of breakdown 1 hour-Informing outsourcing agent

Visa network Key factors to be ensured for efficient functioning

Time series and judgment forecasting

Time series Monthly

Cash demand forecasting

Defining the market Dividing the industry into its main components Forecasting the drivers of demand and project the likely to change Conducting sensitivity analysis and understand most critical aspects

Selecting the forecasting methods

The contest of the forecast Relevance and availability of historical data Time period to be forecasted Degree of accuracy Cost benefit or value of the forecast Time available to analyse

Factors which contribute when techniques are used:

There is no stock out situation in any branches nor ATMs There is not much idle cash available due to high opportunity cost Delivery cost to the ATMs is to be minimized Lead time is to be minimized Architecture of supply chain

 Introduces in 1987 by hsbc in mumbai 2009,40000 atms in India

 Managing ATMs involves a wide range of services that are provided to banks by various specialist companies to keep customers satisfied. It is not just the deployment of the ATMs for the respective bank; there exist innumerable other services like installation of support devices like generators and UPSs, their maintenance, installation and configuration of networks and switches, VSAT devices for ATM-BankATM or other types of communications, establishing and managing data centers, cash forecasting, reconciliation, transactions processing, managed services, and much more.

1. Transaction process: This includes management of transactions with due authentication. This involves managing the chain of communication 24x7 through switches from an ATM to the bank and its core services to cross-check with the account details of the person using the machine, verifying and authenticating the identity, and allowing the customer with go ahead signals back to the ATM. 2. Managed services: As we know, there are several other entities involved apart from the ATM in the given space: AC, the generator, the UPS, the electronic camera, furnitures and fixtures, lighting, etc. Monitoring of all these entities through different vendors comes under managed services. A proper back office is required, along with other crucial services under this category, like managing technical faults, troubleshooting, and providing the bank with information like location-wise cash forecasting for ATMs, and accounting and reconciliation. 3. Field services: These include cash-in-transit, vaulting, providing physical security, site maintenance with first and second level of servicing, and housekeeping activities. First-level maintenance (FLM) includes resolving light problem areas pertaining to equipment like currency jam, receipt jam in the machine, ACs, lighting. Second-level maintenance (SLM) goes into more serious technical issues with the ATM blockage, repair work of UPS, machine failure, and repair of VSAT devices. 4. Asset-related services: Banks prefer outsourcing these services to companies that offer packages for managing their ATMs and providing end-to-end solutions. There are two motives behind this. First, the banks can concentrate on their core functions of banking services rather managing IT infrastructure and troubleshooting. Second, outsourcing assets like an ATM, furniture and fixtures, ACs, generators, etc, is a more economic option than owning the required assets. Service providers further delegate the work to other respective vendors. For example, a service-providing agency delegates the order of ACs to an AC manufacturer/vendor; for electronic/physical security, it is delegated to security providers; and so on.

 Manufacturers/ManagersCompany: NCR Corporation Services: Manufactures and installs ATMs, manages the ATMs, etc. India headquarters: Mumbai ATM manufacturing facilities in India: Pudducherry, Bangalore Company: Diebold Systems Services: Manufactures and installs ATMs, manages the ATMs, provides with physical/electronic security, etc. India headquarters: Mumbai ATM manufacturing facility in India: Goa Company: Wincor Nixdorf Services: Manufactures and installs ATMs, manages ATMs etc. India headquarters: Mumbai

 http://www.writercorporation.com/services/c ash_management.htm Atm CMS Department Atm co ordinators NCL

5 reasons y banks need to optimise cash management

With growing pressures on bottom lines, financial services organizations are increasingly looking to reduce operating costs. Many banks are eyeing their sprawling ATM networks for opportunities to operate more efficiently and cut expenses. Here are 5 reasons why your institution should optimize ATM cash management now:

1. Cash is king. Many banks maintain as much as 40 percent more cash than necessary at their ATMs. That ties up cash that institutions could put to better use elsewhere. Advanced ATM management systems can help you accurately forecast daily cash demand and reduce excessive cash levels at your ATM locations

 2. More ATMs mean higher operating costs. Today, there are an estimated 2.3 million ATMs worldwide. Experts expect the global installed base of ATMs to jump to 3.2 million terminals by 2016. Banks that take the initiative now can rein in ATM operating costs before cash management problems get any more challenging.

 3. Lower costs. Cash-related costs make up 35-60 percent of the overall costs of running ATMs. ATM management tools like BPC's SmartATM use sophisticated mathematical algorithms to analyze all ATM transactions and pinpoint demand patterns to help you ensure the most efficient use of cash across your network.

 4. Improve ATM servicing. It's costly and timeconsuming to service your ATM network. Automated ATM demand forecasting and replenishment planning tools can help you save personnel time, reduce servicing costs and ensure you have the right cash levels at the right locations.

 5. Customer service is a top priority. In today's turbulent economy, more consumers are turning to cash for purchases. That makes it even more important to make sure you have sufficient cash levels across your ATM network. Automated ATM management solutions help your financial services organization reduce out of cash incidences while maintaining service quality and availability for your customers. As the size and complexity of ATM networks increases, it's critical for banks and other financial services organizations to continue to invest in this important channel as an important customer service tool and touch point. As they do so, institutions need to be sure they are optimizing ATM cash flows to improve return on cash assets, reduce operating costs and deliver high-quality service to their customers. Richard Phillimore is executive vice president at BPC Group. Richard has more than 45 years of experience in the global financial services industry, including senior positions with NatWest Bank, MasterCard Worldwide and Fidelity National Information Services.

BPC products
Total ATM Management ATMs have evolved dramatically since their introduction in the 1960s. Today they are complex, fully interactive customer touchpoints that offer a wide range of services, dispensing cash, concert tickets, pre-paid cards and featuring state-of-the-art devices such as scanners and streaming video. One thing that has not changed, is the importance of keeping your ATM network operational 24x7. SmartATM is designed to provide you with all the tools you need to automate, service and monitor your ATM network. SmartATM helps ensure that your most visible channel keeps running 24x7, delivering the services your customers need at a cost that meets your business goals. With our cash management solution you can monitor cash flows, pinpoint patterns and optimize the levels of cash held at each ATM, based on accurate demand forecasting. In addition to ensuring that out-of-cash conditions are avoided, this solution can dramatically reduce the cost of managing your ATM network. Full range of services In addition to supporting all the standard ATM transaction types such as cash withdrawals, balance inquiries, PIN change, mini statements, cash deposits and funds transfer SmartATM also supports a wide range of value-added services including mobile top-up, bill payment and remittances. With SmartATM you can extend your marketing campaigns to your ATM network, remotely configuring menus and screens to ensure that the marketing messages reach the target customers. And with SmartATMs flexibility you can tailor the message to each individual customer. SmartATM also provides facilities to integrate your call center operators into your ATM network ensuring that customers can speak to an operator simply by picking up the phone or touching a button on the ATM. For added convenience two-way video is supported.