Quality of Work Life

POOJA GUPTA NCCE

Quality of work life

concept
It is a process by which an

organization attempts to unleash the creative potential of its personnel by involving them in decisions affecting their work lives.

Concept (cont)
Considers people as an asset

to the organization rather than as costs. More freedom to the employees Believes that people perform better when they are allowed to participate in managing their work and make decisions. It motivates the people

Concept (cont)
It covers a persons feelings

about economic reward, working conditions, security, interpersonal relationships etc Satisfies their economic needs, social and psychological needs. Satisfied Employees make a Organization Successful.

Definition
QWL is process of work organization

which enables its members at all levels to participate actively and efficiently in shaping the organization's environment, methods and outcomes. It is a value based process, which is aimed towards meeting the twin goal of enhanced effectiveness of the organization and improved quality of life of work for employees.

Scope of QWL
i.
ii.

iii.
iv. v.

vi.
vii.

Fair & reasonable pay (twin objective) Favorable & safer environments (factories Act 1948) Employment benefits (profit sharing) Job security Job satisfaction Provisions of autonomy as well as control for developing human resources Scope for better career opportunities.

Approaches to improve QWL

i.

Flexibility in work schedule

--Flextime-Flexible working hrs. -- Staggered hours-different groups, different time -- Compressed work week-more hrs per day, less days per week.

ii. Autonomous work group:- more freedom of decision making iii. Job enrichment-providing more exciting, interesting, stimulating & challenging work. iv. Opportunity for growth v. Employees participation vi. Suggestion system

Impact of QWL on organization climate

Major problems facing by both

developing and developed countries. Contradictory and conflicting nature. QWL is more concerned with the overall climate of work and the impact that the work has on people as well as on organizational effectiveness.

Continues..
Ultimate objectives of the QWL is

employees in problem solving & decision making Provides more autonomy and opportunity for self direction and self control. Change in the organization climate so that human technological organizational interface leads to a better QWL.

Continues..
Work redesign is a powerful

instrument of cultural and attitudinal change. Bureaucratic form of work organization reinforces the authoritarism of traditional society and redesign based on participative principle will tends to foster democratic values in the society at the large.

 Redesign the systems which will

sustain and strengthen the predominant patterns of behavior that already exist in a given culture. In India, semi autonomous groups as unit should be more geared towards incorporating the main orientations of people.

 In India QWL is confined to

organized sectors of industry and government, which is a small percentage of total working population.

Requirement for success of QWL

Management must be committed to

an open and transparent style of operation. Employees must be given opportunities for advancement. Supervisors must be trained to function in a collaborative style. Traditional status barrier between Mgt and Workforce should be broken.

 Employees should receive feed back

about their performance and recognition of superior performance. Promotion based on excellence. Both +ve and ve outcomes of the QWL improvement programme should be analysed and evaluated

Conclusion
Technological advances further help

organizations to implement these programs successfully. Organizations are enjoying the fruits of implementing QWL programs in the form of increased productivity, an efficient, satisfied, and committed workforce The future work world will also have more women entrepreneurs and they will encourage and adopt QWL programs.

Reference
Book T.N Chhabra, Human Resource Management (Concepts & issues)
Website www.icmrindia.org www.mc.vanderbilt.edu