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  • Non Verbal Communicaton

    Diunggah oleh

    Arjun Sanal
    157 tayangan19 halaman
    The document discusses the importance of non-verbal communication and its various forms and functions. It notes that non-verbal communication is unavoidable, can contradict verbal messages, and conveys cues about emotions, attitudes, and motives. It identifies the main types of non-verbal communication as facial expressions, gestures, paralanguage, body language, personal space, eye contact, touch, appearance, and listening skills. Finally, it provides tips for improving non-verbal communication skills, such as paying attention to non-verbal signals, using good eye contact, and practicing interpretation.

    Deskripsi Asli:

    NON VERBAL COMMUNICATION IS A TYPE OF COMMUNICATION THE SLIDE DESCRIBES NON VERBAL COMMUNICATION TO A BEGINNER

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    NON VERBAL COMMUNICATON

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    The document discusses the importance of non-verbal communication and its various forms and functions. It notes that non-verbal communication is unavoidable, can contradict verbal messages, and conveys cues about emotions, attitudes, and motives. It identifies the main types of non-verbal communication as facial expressions, gestures, paralanguage, body language, personal space, eye contact, touch, appearance, and listening skills. Finally, it provides tips for improving non-verbal communication skills, such as paying attention to non-verbal signals, using good eye contact, and practicing interpretation.

    Hak Cipta:

    Attribution Non-Commercial (BY-NC)
    Unduh sebagai PPTX, PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    157 tayangan19 halaman

    Non Verbal Communicaton

    Diunggah oleh

    Arjun Sanal
    The document discusses the importance of non-verbal communication and its various forms and functions. It notes that non-verbal communication is unavoidable, can contradict verbal messages, and conveys cues about emotions, attitudes, and motives. It identifies the main types of non-verbal communication as facial expressions, gestures, paralanguage, body language, personal space, eye contact, touch, appearance, and listening skills. Finally, it provides tips for improving non-verbal communication skills, such as paying attention to non-verbal signals, using good eye contact, and practicing interpretation.

    Hak Cipta:

    Attribution Non-Commercial (BY-NC)
    Unduh sebagai PPTX, PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    dari 19

    LISTENING TO THE UNSAID The most important thing in communication is hearing what isn't said. Peter F.

    . Drucker What you do speaks so loud that I cannot hear what you say. Ralph Waldo Emerson

    WHY NON VERBAL COMMUNICATION???

    FEATURES OF NON VERBAL COMMUNICATION


    Unavoidable .

    Meaning depends on the receiver.


    Cultural differences. Intentional / Unintentional. Can contradict the verbal message.

    FEATURES OF NONVERBAL COMMUNICATION (CONTD)

    Cues about senders motives. Contextual meaning. Beneficial / Harmful. Gender differences.

    Functions of nonverbal communication


    Express emotions Express Interpersonal attitudes To accompany speech in managing the cues of interaction between speakers and listeners Self-presentation of one's personality Rituals (greetings) Present an Image Express Power and Control

    TYPES OF NON VERBAL COMMUNICATION

    FACIAL EXPRESSION GESTURES INTONATION

    BODY LANGUAGE AND GESTURE


    PERSONAL SPACE EYE CONTACT TOUCH APPEARANCE LISTENING

    1. Facial Expression

    Very Important Component Major Impact


    Smile/Frown/Anger Cultural Variations Basic Emotions Similar

    2. Gestures Deliberate movements Mannerisms Common Gestures - Waving, Pointing Culture Variations

    3. Paralinguistics /Intonation:

    Vocal communication separate from actual language Tone of voice, loudness, inflection and pitch Strong tone of voice Hesitant tone of voice

    4. Body Language and Posture Can convey a great deal on information

    Can indicate feelings and attitudes


    More subtle and less definitive

    5. Proxemics Need for "personal space

    Amount of distance we need and the amount of space Factors Personality, Cultural norms, Situational factors, Level of familiarity.
    Example - Casual conversation vs Public Speaking

    6. Eye Gaze Looking, staring and blinking Example - Liking Blinking increases and pupils dilate Can indicate a range of emotions, including liking, hostility, interest etc.

    7. Haptics
    Communicating through touch

    Can be used to communicate affection, familiarity, sympathy and other emotions.

    8. APPEARANCE
    Choice of Color, Clothing, Hairstyles

    Example - Different colors can evoke different moods


    Appearance can alter physiological reactions, judgments and interpretations. Creates first impressions First Impression is the Best Impression Job seekers dress appropriately for interviews with potential employers.
    f

    9.LISTENING
    Essential skill for success at work place. Crucial to provide quality services, facilitating groups, training staff, improving teamwork etc. Depends on your ability to receive and decode verbal and non verbal messages.

    STEPS TO IMPROVE 1.Pay Attention to Nonverbal Signals 2. Look for Incongruent Behaviors 3. Concentrate on Your Tone of Voice When Speaking 4. Use Good Eye Contact 5. Ask Questions About Nonverbal Signals

    STEPS TO IMPROVE

    (CONTD.)

    6. Use Signals to Make Communication More Effective and Meaningful.

    7. Look at Signals as a Group.


    8. Consider Context.

    9.. Practice, Practice, Practice.

    Thank You

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