Linguistics

YOUR GLOBAL SOLUTION

JAMES DIANA
KENNETH HALLATT TAMIKA RUDOLPH

Business Concept
Provide

language training for businesses that are seeking to expand their market overseas

Preparing corporate America for transitioning into the overseas market

Business Practices

Observable Artifacts
Business

attire is the norm. Dress for success!

Employee Informal

of the Month program

award ceremonies parking for the EOM

Reserved

Extensive

cross-training program

Business Practices

Espoused Values
Provide

current training to the customer to Small Disadvantaged Businesss to Women Owned Businesss to Veteran Owned Businesss quality of service

Commitment Highest

Commitment Commitment Commitment

Business Practices

Basic Assumptions
Culture

taken for granted

Invisible
Hard Diversity

culture
is a key component

to recognize from within

Diversity

Ethnicity Physical Ability Age Gender

Sexual orientation
Recognizing differences Diversity training Mentorship program

Continuous Improvement

Kurt Lewins Change Model

Unfreeze-prepare

changes

the organization to accept the

Change-Find

resolve from the re-examination stability and a strong base

Refreezing-Create

Changes are accepted and become the new base

Motivation

The desire to do something Essential component in management McClellands Theory

Need of achievement
Need of affiliation Need of power

Provide feedback
Set goals Influence rewards for each team member

Motivation

Employees motivated differently For high input-output performance use:

Feedback Reward Paid

strategies

strategies

performance strategies

Law of effect, find what works for each employee

Teamwork

Create formal groups Forge new working relationships Seek insight from experienced employees New and seasoned employees learn to work together Created from different departments

Conflict Resolution

Formal group final outcome conflict

Training provided at the customers home base to; Training at Linguistics facility

Devils advocate decision method used to resolve conflict Decision will be monitored for one-year 90-day probation period

After 1 year, program review will be conducted for effectiveness

Management Training

Training provided for new technology and training skills Formal teams formed consistently to learn new ideas Team members assess their peers Potential effective leaders are identified

Effective leadership traits include:

Intelligence Dominance Self-confidence Level of energy and activity Task-relevant knowledge

Additional training provided to potential management

References
Connelly, M. (n.d.). The Kurt Lewin Change Management Model. The Kurt Lewin Model of Change. Retrieved December 4, 2013, from http://www.changemanagement-coach.com/kurt_lewin.html Ivancevich, John; Konopaske, Robert; Matteson, Michael, Organizational Behavior and Management PPT Presentation, 2005, McGraw-Hill Companies, Inc., New York, NY, 2012 Kinicki, Angelo; Fugate, Mel, Organizational Behavior, McGraw-Hill Companies, Inc., New York, NY, 2012. Kinicki, A., & Kreitner, R. (2011). Managing Change and Organizational Learning. Organizational behavior: key concepts, skills & best practices. Boston: McGraw-Hill/Irwin. Pomoni, C. (n.d.). An Overview of Counterproductive Work Behavior. by Christina Pomoni. Retrieved December 4, 2013, from http://www.careerpath360.com/index.php/an-overview-of-counterproductivework-behavior-133/