The biggest problem with communication is the illusion that it has been accomplished.
-George Bernard Shaw
Self-Assessment
+
By
By
!nterpersonal
General Competencies
Eye Contact
'ever let them out of your sight %oo(ing them in the eye ma(es
them feel that they are influencing what you say )ye contact allows the presentation to appro*imate conversation+the audience feels much more involved
Body Language
NO-NOs %ean on or grip the podium ,oc( or sway in place -tand immobile .se a single gesture repeatedly )*amine or bite your fingernails
Body Language
NO-NOs "ross your arms in front of your chest .se obviously practiced or stilted gestures "hew gum or eat candy "lic( or tap your pen, pencil or pointer
Body Language
NO-NOs %ean into the microphone -huffle your notes unnecessarily /ighten your tie or otherwise play with your clothing "rac( your (nuc(les 0angle change or (ey in your poc(et
Voice
1oice
!ntelligibility Articulation #ronunciation 1ocalized pauses 2veruse of stoc( e*pressions -ubstandard grammar
1oice
reparing Content
Analyze
your !"#$ENCE 3efine what !CT$ON you want them to ta(e Arrange your !%G"&ENT to move them
3 As
are their names, titles, bac(grounds, reasons for attending, etc5 4hat are their big concerns5 4hat are their ob6ectives, fears, hot buttons, and attitudes5
is their perception of you and your institution5 4hat are their questions li(ely to be5 4hat is personally at sta(e for them5 7ow much detail do they need5
action do you want the audience to ta(e5 3efine it in terms of the audience 4hat will they feel, believe, and do after hearing your tal(5
-ha(e hands with the audience :et to the point #resent your theme /ell <)m+ 3evelop your agenda point by point -ummarize and recommend
,uestions - !ns.ers
Does anyone ha e any !uestions "or my answers#
-$enry %issinger
,uestions - !ns.ers
Beginning
of a whole new interactive presentation 2pportunity to ma(e a point ?ost presentations are won or lost here
,uestions - !ns.ers
Anticipate
lines of questioning ,ehearse 3ont ran( questions @eep answers brief Be honest+dont BAvoid negative words
3ont
repeat negative questions "larify question 3efer to e*perts ?ove your eyes off questioner !f negative, end your response focused on somebody else
%&! "'(!
$nstead/
%oo(
at the questioner ,emain neutral and attentive %isten to the whole question #ause before you respond Address the questioner, then move your eyes to others
Easy as ! B C A! cant !nswer that question Because , but ! Can tell youB
&a'e sure you ha e "inished spea'ing be"ore your audience has "inished listening. -Dorothy Sarno""