TECHNICAL KNOWLEDGE

OR A MERE UNIVERSITY DEGREE IS NOT ENOUGH TO GET A KIND OF JOB THAT WILL MAKE YOU FEEL PROUD.

 UNIVERSITY DEGREE IS SOMETHING

LIKE A PASSPORT, ESSENTIAL BUT NOT SUFFICIENT TO TAKE YOU TO GREAT HEIGHTS. JUST LIKE A PASSPORT WITHOUT A VISA CANNOT TAKE YOU OVERSEAS, A MERE COLLEGE DEGREE CANNOT ASSURE YOU THE KIND OF JOB LOOKING FOR.

WHAT ARE SOFT SKILLS

Soft Skills refer to personality traits, positive self

image, social graces and etiquette, confidence, friendliness, optimism, the ability to change, adopt and cooperate and work together to achieve success at a workplace. Soft skills complement hard skills and facilitate application of ones knowledge to effective daily work. Play an important role in development of ones overall personality

 COMMUNICATION SKILLS( TELEPHONE

AND EMAIL ETIQUETTE, INFORMATION GATHERING AND LISTENING SKILLS), BUSINESS ETIQUETTE HAVE A GREATER IMPACT ON CLIENTS FROM ACROSS THE WORLD THAN A MERE UNIVERSITY DEGREE OR JUST TECHNICAL KNOWLEDGE.

NEED FOR SOFT SKILLS

CRUCIAL IN THE EMPLOYMENT ARENA FOCUS ON THOSE ELEMENTS OF TRAINING THAT REQUIRE CHANGE IN BEHAVIOUR AND THOUGHT PROCESS Helps employees to deal with different situation 3. Important part of management training programmemost Corporate houses have made it important part 4. Improves the flair for communication 5. Inculcates team spirit and enhances leadership qualities, time management, group discussions and interpersonal skills.
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NEED FOR SOFT SKILLS

STANFORD RESEARCH INSTITUTE

REPORTS THAT 75% OF LONG TERM JOB SUCCESS DEPENDS ON SOFT SKILLS AND ONLY 25% DEPENDS ON TECHNICAL SKILLS.

NEED FOR SOFT SKILLS

6. Soft skills apply to both, who are seeking jobs and those who want to be promoted in their respected organization 7. Needed at home front also

COMPONENTS OF SOFT SKILLS

1.

SELF IMAGEAccurate picture of ourself Thorough understanding of strengths and weaknesses One should not be affected by the stress of work or interpersonal issues

2. INTERPERSONAL SKILLS An increasingly diverse workplace, in terms of gender, age, culture This includes self control, empathy, motivating others and tapping the best in every person

3. BRANDING SKILLS While seeking any advancement in career, it is important to cultivate personal brand and promote it. This area aims at honing your personality and improving the impression you create on others

4. NETWORKING SKILLS meeting with people for the first time, socialising with charm and wit, building and nurturing relationships that will promote both your personal growth and of the concerned organization as well. Feeling ease and keeping others at ease in the workplace is important.

5. Assertiveness Training Offers key techniques to deal effectively with difficult people , who could be our colleagues and customers, without upsetting them. It teaches not to be disagreeable even when you have to disagree with them. It helps tackle unnecessary confrontations and conflicts.

6. PEOPLE MANAGEMENT Dealing with difficult people whether in terms of boss, colleague or an irate customer. Be very careful- not to step on their toes while interacting with such people By mastering in soft skills, one can handle such people.

7. CONFLICT MANAGEMENT Resolving disputes amicably which demands getting to the root of the problem an d working out a solution is an important skill required of managers.

8. COMMUNICATION SKILLS It happens to be one of the most important part of soft skills. In business, it is very important to be able to communicate effectively, both verbally and in writing Interacting with the right degree of politeness and clarity while delivering difficult messages can overcome challenging situations at the workplace.

9. STRESS MANAGEMENT An important soft skill. Proper stress management programme can help create a balanced and effective lifestyle.

4 pillars required for overall development

4 Pillars are 4 QS : 1. Intellectual Quotient 2. Emotional Quotient 3. Physical Quotient 4. Spiritual Quotient

EMOTIONAL QUOTIENT Q. What is it that distinguishes an emotionally illiterate person from a literate one???

 An emotionally illiterate one

mask his/ her real feelings

inconsistent in behaviour
Exaggerate or minimize the degree of emotions Fails to understand or justify own feelings

 An emotionally literate person can

judiciously recognise Understand

Justify
Communicate his/her emotions openly and precisely

 What is Emotional Quotient??

It encompasses: awareness of emotions Mood management Self motivation Empathy Managing relationships

 As per 1994 report on the state of

emotional literacy conducted in the US, emotional intelligence has proven to be a far more accurate predictor of future success than traditional methods. BUILDING EMOTIONAL INTELLIGENCE IS TOP PRIORITY

AS A RESULT CORPORATE

HOUSES INCLUDED EMOTIONAL INTELLIGENCE IN THEIR TRAINING PROGRAMMES.

HOW ONE CAN OVERCOME EMOTIONAL SHORTCOMINGS???

One of the major root cause of emotional shortcoming is LOW SELF ESTEEM.

Q. WHAT IS SELF ESTEEM?

 Self Esteem is a measure of how we

value and feel about ourselves. It involves: understanding and accepting our positives And limitations Instead of being concerned with what others think of us.

Famous French philosopher,

Henry Thoreau, said What a man thinks about himself is what determines , or rather indicate his fate.

TYPES OF SELF ESTEEM

POSITIVE SELF ESTEEM/HIGH
NEGATIVE SELF ESTEEM/LOW LOW SELF ESTEEM IS EARNED

FROM OUR INTERPRETATIONS OF HOW OTHERS TREAT AND VIEW US AND RESULTS IN LACK OF CONFIDENCE.

 WORRY IS THE CONSEQUENCE OF NEGATIVE

SELF ESTEEM. Degree of Self Esteem can be sustained and aggravated by: a) Ourself b) Others who bully or put you down c) Incidents such as failure, rejection and setback.

Characteristics of people with High Self Esteem

Talks about ideas
Has a daring attitude Is humble

Respects authority
Is assertive Accepts responsibility Acts for self motivation Is optimistic Is understanding

 Willing to learn
Opens to discussion Disciplined

Respects others

Characteristics of people with Low Self Esteem

Talks about people Has a critical attitude Is arrogant Rebels against authority Goes along with people to get along Is concerned about reputation Is aggressive Blames the whole world Is selfish Is pessimistic

 Is greedy
Is over sensitive Feels lonely

Argues

5As to boost self esteem

Accept praise
Attemt Anchor past achievement and success

Alter your script

Alley fears

Nine habits one should avoid

Approval seeking
Living in the past Guilt and worry

Fear of the unknown

Demand for justice Procrastination Dependence anger

What constitutes a well developed personality

SELF REGARD: Ability to respect and accept ones strength and weaknesses 2. EMOTIONAL SELF AWARENESS : to be aware of and understand ones feelings and behaviours and impact on others 3. Assertiveness : to be self directed and free of emotional dependence on others 4. Self Actualization: to set personal goals and realize your potential
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