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Loreal Masters Multiculturalism (Group 5)

INTRODUCTION
French cosmetics giant & uncontested world leader Built a portfolio of brands from many cultures Offices in more than 130 countries In 2012 half of its sales came from new markets outside Europe and North America 18.4% sales growth in Asia Pacific region and17.6% in Africa and Middle East Management team strongly rooted in home culture

Trends at Loreal
Maintains a steady stream of new products to extend market share Highest expenditure in R&D among all its competitors Global symbol of fashion and sophistication Technical innovation and local responsiveness Maintain brand value

Major Concern.
Global integration vs local responsiveness in global markets Achieving economies of scale and scope requires integration of activities along with adaptation to local conditions Requires complex market knowledge Tacit knowledge works within national boundaries Leads to misinterpretation of messages when it cross borders

What Loreal did????


Deployed professionals with multicultural backgrounds Source of competitive advantage and main reason of success in emerging global markets Company transformed from French beauty product business to global leader Recruited managers having familiarity with the norms and behaviors of multiple cultures 40 product development teams, each working on different concept

Recruiting & Training at Loreal


The multicultural managers were drawn from three pools1. The most seasoned individuals from the international subsidiaries 2. Recruited from other global companies 3. Youngest group consists of graduates of leading international business schools 12 month training program in Paris, New York, Singapore, or Rio Management development program at Cedep

New Product Development


Atleast a years knowledge exchange among product development team, regional subsidiaries and functional units in France Interaction with peers from different cultures Formally and informally informing top management Presenting new product launch plan at Reunion Internationale held at Paris headquarters

Advantages of Multiculturals
Recognizing new-product opportunities Preventing losses in transalation Integrating outsiders Mediating with bosses Bridging differences between subsidiaries and headquarters

THANK YOU

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