Presented by:
Training Objectives:
Review Quality Policy Quality Objectives Why have TS? Managements Role
Quality Policy
It is
A management systems standard. Concerned with how organizations provide consistent quality in products and services all the time. (customer focus) A process which involves all departments and functions.
It is not
A product specification standard. Limited to production or processing. A guarantee that the company produces a quality product.
Over 350,000 companies world are registered to ISO 9000: They have found Improved consistency of service and product performance Higher customer satisfaction levels. Improved customer perception Improved productivity and efficiency Cost reductions Improved communications, morale and job satisfaction Competitive advantage and increased marketing and sales opportunities.
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What is a registrar?
A registrar is a third-party organization that is contracted to:
Evaluate an organization's quality management system to the requirements of the TS 16949 Issue a registration certificate.
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Documentation Requirements
Objectives in the revision of the ISO 9000 series of standards have been:
1. To develop a simplified format that will address small as well as medium and large organizations, and 2. For the amount and detail of documentation required to be more relevant to the desired results of the organizations process activities. 3. Requires documents that are relevant, understandable and consistent with processes
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Documentation Requirements
ISO 9001 requires (and always has required):
A Documented Quality Management System Not a system of documents
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How you do it
Prompts recording of information and becomes a quality record
Overview of Documentation
Policies are contained in the Quality Manual. State the intent of your quality system and responsibilities Procedure describes what you do to carry out your Policies (also perhaps who, where & when) Work Instructions & Visuals describe how a job is done Records offer evidence that Procedures and Work instructions are followed
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Extent may differ due to size and type of organization, complexity and interaction or processes, and competence of personnel.
1 = ISO/TS 16949 21
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