sector
Leisure &
Retailing is not just about selling or filling shelves, and by no means are
all the job opportunities in the stores themselves. Being a people-
oriented business, it is imperative that anybody interested
in having a long stint in retail must have the following skills:
• Commercial awareness
• Self-confidence
• Flexibility
• Strong time management skills
• Team work
• Leadership qualities
• Communication skills
• Analysis and problem-solving skills
• Numeric skills
• Attention to detail
Retail Sector
Unorganized
Unorganized :: VastVast majority
majority of of the
the twelve
twelve million
million stores
stores are are Experimentation
Experimentation with with formats:
formats: Retailing
Retailing inin India
India isis still
still evolving
evolving
small
small "father
"father and
and son"
son" outlets
outlets and
and the
the sector
sector isis witnessing
witnessing aa series
series ofof experiments
experiments acrossacross the the
Fragmented country
country with
with new
new formats
formats being
being tested
tested out.
out. Ex.
Ex. Quasi-mall,
Quasi-mall, sub- sub-
Fragmented :: Mostly
Mostly small
small individually
individually owned
owned businesses,
businesses, urban
urban discount
discount stores,
stores, Cash
Cash andand carry
carry etc.
etc.
average
average size
size of
of outlet
outlet equals
equals 50 50 s.q.
s.q. ft.
ft. Though
Though IndiaIndia hashas the
the
highest
highest number
number of of retail
retail outlets perper capita
capita in in the
the world,
world, thethe retail
retail Store
Store design
design :: Biggest
Biggest challenge
challenge forfor organised
organised retailing
retailing to to
space
space per
per capita
capita atat 22 s.q.
s.q. ftft per
per person
person is is amongst
amongst the the lowest.
lowest. create
create aa “customer-pull”
“customer-pull” environment
environment that that increases
increases the the amount
amount
Rural of
of impulse
impulse shopping.
shopping. Research
Research shows
shows that
that the
the chances
chances of of
Rural bias:
bias: Nearly
Nearly twotwo thirds
thirds ofof the
the stores
stores are
are located
located in in rural
rural senses
senses dictating
dictating sales
sales are
are upto
upto 10-15%.
10-15%. Retail
Retail chains
chains like
like
areas.
areas. Rural
Rural retail
retail industry
industry hashas typically
typically two
two forms:
forms: "Haats"
"Haats" and and MusicWorld,
“Melas".
“Melas". Haats
Haats are
are the
the weekly
weekly markets
markets :: serve
serve groups
groups of of 10-50
10-50 MusicWorld, Baristas,
Baristas, Piramyd
Piramyd and and Globus
Globus are are laying
laying major
major
villages emphasis
emphasis & & investing
investing heavily
heavily inin store
store design.
design.
villages and
and sell
sell day-to-day
day-to-day necessities.
necessities. Melas
Melas areare larger
larger in in size
size
and
and more
more sophisticated
sophisticated in in terms
terms ofof the
the goods
goods sold
sold (like
(like TVs)
TVs) Emergence
Emergence of of discount
discount stores:
stores: They
They are
are expected
expected to to
spearhead
spearhead thethe organised
organised retailing
retailing revolution.
revolution. Stores
Stores trying
trying to to
emulate
emulate the
the model
model ofof Wal-Mart.
Wal-Mart. Ex.Ex. Big
Big Bazaar,
Bazaar, Bombay
Bombay
Bazaar,
Bazaar, RPGs.
RPGs.
Unorganized
Unorganized retailing
retailing isis getting
getting organized:
organized: To To meet
meet the the
challenges
challenges of of organized
organized retailing
retailing such
such asas large
large cineplexes,
cineplexes, and and
malls,
malls, which
which are
are backed
backed by by the
the corporate
corporate house
house such
such as as 'Ansals'
'Ansals'
and
and 'PVR‘
'PVR‘ the
the unorganized
unorganized sector
sector is
is getting
getting organized.
organized. 25 25 stores
stores
in
in Delhi
Delhi under
under the
the banner
banner ofof Provision
Provision mart
mart are
are joining
joining hands
hands to to
combine
combine monthly
monthly buying.
buying. Bombay
Bombay Bazaar
Bazaar and and Efoodmart
Efoodmart formed formed
which
which areare aggregations
aggregations of of Kiranas.
Kiranas.
Indian retail is fragmented with over 12 million outlets operating in the country. This is in comparison to
0.9 million outlets in USA, catering to more than 13 times of the total retail market size as compared to
India
India has the highest number of outlets per capita in the world - widely spread retail network but with the
lowest per capita retail space (@ 2 sq. ft. per person)
Annual turnover of Wal-Mart (Sales in 2001 were $219 billion) is higher than the size of Indian retail
industry. Almost 100 times more than the turnover of HLL (India's largest FMCG company).
Wal-Mart - over 4,800 stores (over 47 million square meters) where as none of India's large format store
(Shoppers' Stop, Westside, Lifestyle) can compare.
The sales per hour of $22 million are incomparable to any retailer in the world. Number of employees in
Wal-Mart are about 1.3 million where as the entire Indian retail industry employs about three million
people.
One-day sales record at Wal-Mart (11/23/01) $1.25 billion - roughly two third of HLL's annual turnover.
Developed economies like the U.S. employ between 10 and 11 percent of their workforce in retailing
(against 7 percent employed in India today).
60% of retailers in India feel that the multiple format approach will be successful here whereas in US 34 of
the fastest-growing 50 retailers have just one format
Inventory turns ratio: measures efficiency of operations. The U.S. retail sector has an average inventory
turns ratio of about 18. Many Indian retailers KPMG surveyed have inventory turns levels between 4 and
10.
Global best-practice retailers can achieve more than 95 percent availability of all SKUs on the retail
shelves (translating into a stock-out level of less than 5 %).The stock-out levels among Indian retailers
surveyed ranged from 5 to 15 percent.
AT Kearney has estimated India’s total retail market at US$ 202.6 billion which is expected to
grow at a compounded 30 per cent over the next five years.
With the organised retail segment growing at the rate of 25-30 per cent per annum, revenues
from the sector are expected to triple from the current US$ 7.7 billion to US$ 24 billion by 2010.
The share of modern retail is likely to grow from its current 2 per cent to 15-20 percent over the
next decade
Over next two years India will see several Indian retail businesses attaining a critical mass as
growth in the industry picks up momentum driven by two key factors:
Availability of quality real estate and mall management practices
Consumer preference for shopping in new environments
Wal-Mart : huge plans for India. Moving a senior official from its headquarters in Bentonville,
Arkansas, to head its market research and business development functions pertaining to its
retail plans in India.
New York-based high-end fashion retailer Saks Fifth Avenue has tied up with realty major DLF
Properties to set up shop in a mall in New Delhi.
Tommy Hilfiger, retailer of apparels, expects to open one store each in Delhi, Ahmedabad,
Lucknow and Bangalore in the next four months.
68 million square feet of mall space is expected to be available by end of 2007, which might lead
to over-capacity of malls
Lack of differentiation among the malls that are coming up. One option may be to look at
specialization.
Poor inventory turns and stock availability measures - retailers clearly need to augment their
operations.
Operations of retailers and suppliers are not integrated. Efficient replenishment practices practiced
in the Indian auto and auto-component industry can be leveraged to implement efficient supply
chain management techniques.
Supplier maturity, in terms of adherence to delivery schedules and delivering the quantity ordered,
is an issue
Sales tax laws - lead to retailers having state-level procurement and storage leads to Indian
retailers having higher inventories. VAT has helped alleviate this a bit.
Increased adoption of IT and shrinkage management will be a critical area.
Supply chain and customer relations followed by merchandising, facilities management and
vendor development are areas which have significant gaps and proactive training is a key
imperative for overcoming these.
AT Kearny
Forrester Research 2006
KPMG-FICCI Report
http://www.indiainbusiness.nic.in/