The Role of Quality Professional to Support Company Objectives

Firdha Basbeth
DMB Student of University of Padjadjaran Bandung QIK 2014 International Conference Trans Studio Bandung February 19, 2014

INTRODUCTION
Quality Professional in Indonesia What Role Do They Play? What Is The Future Direction? Where Will They Fit In? How to survive?

The Old Role

The New / Future Role

LITERATURE REVIEW

Previous research and citation

Reference Topics and quote
Quality is being redefined away from Fitness of Purpose or Conformance to Specification to Value Added from the customer viewpoint.

W.G Edwards, The Changing Role of Quality and the Quality Professional, 2006

H. James Harrington, Quality Cop to Executive Advisor, Quality Digest, 20xx

Greg Hutchins, Risk and the Role of Quality Professionals,

Quality professional have evolved from being checkers and approvers to advisor or executive, middle and first-level managers.
Interest in Risk Management is growing and according to some approaching the level of quality management. Some global registrar's are placing their certification under the risk management umbrella

LITERATURE REVIEW

Previous research and citation

Reference Topics and quote
Quality will continue to shift from compliance toward assessment and education. The quality professional will provide an increasing amount of value organization, primarily by delivering solution. The role of quality professional will nearly disappear within eight to ten years. The duties not taken over by advance technology, absorbed into the product or service realization process. The more integrated the quality program with the core system, the more sustain it would be. Organizational downsizing in quality department would not affect the effectiveness of the program.

Jim Spichiger, The Changing Role of Quality Professional, November 2002

Russell Westcott, The Metamorphosis of the Quality Professional, Quality Progress Oct 2004.

Armstrong-Stassen, Organizational Downsizing on its perceived impact on Quality management practice. The International Journal of Quality & Reliability Management; 2005;

LITERATURE REVIEW

Previous research and citation

Reference Topics and quote
The five key role a quality professional needs to master: financial officer, operational manager, regulatory compliance officer, educator and motivational speaker.

Jennifer Magnani and Anders Vinther, PhD, Genentech, The Chnaging role of Quality Professional How Do You Score?

The Evolution of Quality Ideas

The Quality Future Direction

Business Driven (BDQM) QC QA QM QRM Customer Focus Community Value Creating Strategy Integration cross boundary

Sustainable Company

Proactive
Quality Risk Managemen t (QRM) QC QA QM Risk Management SOX Compliance Customer Based Planning Cultural Quality

Market Leadership

Preventive

Quality Quality Function Deployment Managemen QC Process based approach t QA Involvement of Management (QM) ISO 9001 and other hybrid cert.

Market Presence

Corrective

Quality Assurance (QA)

QC

Procedures Customer and Supplier Involvement

Market Survival

Reactive

Quality Control (QC)

Product Specs Inspection Record

The Quality Role Evolution

Focus
Product Process People & Planet

Task
Inspection Correction Improvement & Integration

Role
Inspector Auditor

Ideas
QC QA

Teacher & Motivator

QM & Hybrid

Profit

Risk Assessment

Financial Officer

QRM

Sustainability

Value creating, Strategic Internal Consultant Differentiation

BDQM

World Top 5 Certification 2012

1 2 3 4 5 China Italy Japan Spain Germany Indonesia 334,032 137,390 50,339 59,418 51,809 5,392

Quality Professional in Indonesia

2012 = 5392

The ISO 9001 Certification by Industrial Sector 2012 in Indonesia

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 ISO 9001 ISO 14001 Manufacturing 1559 501 Education 586 1 Engineering Services 319 23 Public administration 290 0 Social Services 247 2 Construction 239 68 Wholesale&retail trade,repairs of motor vehicles 161 25 Transport, storage and communication 138 23 Financial intermediation, real estate, renting 127 7 Information technology 32 0 Mining and quarrying 28 25 Hotels and restaurants 27 3 Agriculture, Fishing and Forestry 25 20 Power 24 8 Shipbuilding 14 1 3816 707

Method
The research is a descriptive research Primary and Secondary Data are gathered using qualitative and quantitative approaches Questionnaires Interview, Survey

The Result
QC 97%

BDQM

88% QA 37%

68%

QRM

79%

QM

Discussion

The result follow the quality ladder / direction that companies conform to certain characteristic that

97% is QC orientation company 88% is QA 79% metamorphosis to a QM company 68% has QRM in place 37% is Business Driven QM company

Where Will They Fit in?

Education Healthcare Food Power Communication Hotel and Travel Industry

Where Will They Fit in?

There is large areas for Quality Professional to enhance career in area of Quality Risk Management and Business Driven QM (value creating strategic differentiation in high level Management)in Indonesia

How To Survive?
It is not necessary to change. Survival is not mandatory W. Edward Deming

The key roles a quality professional needs to master: Risk Management, Operation, regulatory compliance officer, Educator and Motivational Speaker

Thank you
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