Department of business and industrial management

SUBJECT :- MARKETING MANAGEMENT TOPIC :- CUSTOMER PREFERENCE FOR SHOPPING ELECTRONIC GOODS ONLINE OR RETAIL STORE, WITH RESPECT TO CROMA SUBMITTED TO :- MS. DARSHNA SHAH SUBMITTED BY :- KAPADIA VISHAL R.N DHOLABHAI JIGAR R.N HERUWALA GAURANG R.N HADIYA JAYMIN R.N (41) (21) (31) ()

Presentation Map
Brief Overview Introduction to Croma Theoretical Framework Present condition of Croma Research Methodology Findings

Recommendation

Brief Overview
Retail is the sale of goods and services from individuals or

businesses to the end-user. Retailers are part of an integrated system called the supply chain.

We have chosen Croma as a retail sector in order to

survey . What people preference for shopping is it online or retail store? Why do retail store? And why do online shopping?

Introduction of Croma
First store of Croma came into existence in October 2006

in Mumbai.

They offer our customers over 6000 products across

eight categories in a world.

The sales staff is also trained to understand the customer

needs.

Theoretical Framework
VISION
At Croma, our endeavour has always been on fulfilling

every electronic requirement by helping customers choose the best product, as per their needs.

Value and philosophy

They help you buy A name you can trust Customer commitment Great deals and offers

Present condition of Croma

The highly competitive electronic retail market demands a

communication differentiator. The brand strategy of Croma is "We won't sell, we help you buy".

Customers can shop for 6000 products across eight categories in a world-class ambience.

The store displays are organized to provide customer in

selecting the right kind of products fitting their present and future usage.
Indian consumer goods market is expected to reach $400

billion by 2013 and is expected to grow at 10-15%

Research Methodology
Research is the systematic and objective search for the

analysis of the information relevant to the identification and solution of any problem in the field of channel development
The objective behind this project was to get a deep

insight into the answers to the questions Customer preference for shopping electronic gadgets Online or Retail store, with respect to Croma.

Research Objectives
Main or Primary Objective
Analysis of current market scenario of Customer

preference for shopping electronic goods Online or Retail store

Secondary Objective:
To study the buying behaviour of the customers. To identify customers opinion about shopping online or retail

store. To understand the price sensitivity of the market in respect to the retail or online services

Data Collection
Primary Data
course of experiments.

research of the descriptive type and perform surveys.

observation or through direct communication

Secondary Data:
collected by someone else websites of various electronic goods providers catalogues of various mobiles Newspapers, magazines.

Data analysis and interpretation

Basic and Base Question. Do you use online shopping website ?
YES-From 80 Persons NO-From 70 Persons
80 60 40 20 0 Yes No Repondents Percentage

Interpretation

The graphical representation of the table shows that out of the 150 Respondents, 84 use online shopping websites and 66 do not use online

shopping websites.

Limitation of the study

Small sample size. Small sample frame. Deviations in finding out the respondent. Deviation in convincing the respondent. Questionnaire preparation. This study is based on the prevailing businessmen, house wives and students preference. But the preference may change according to time, fashion, technology, development, etc.

Findings
We found that Our sample frame Surat

prefer shopping electronic gadgets online websites in low range of spending i.e. mobile phones prefer retail stores for confirming their shopping at times ofmore spending, due to the element of being able to feel the product.
websites are usually accessed for knowing the product

specifications and comparing the prices of same at the same time

Retailers enjoy their of business in the matter trust established in

run and to highlight the retail store gaining momentum is Croma.

Recommendation
We recommend that websites to follow a policy to maintain trust with

their target market to retain the same and attract more of them through promotion whereas retailers should indulge into E-commerce for giving fair competition

Thank you