Lakshmi Software

• Low cost software engineering company which was

benefited from Y2K
• Engaged in product development like video games,
telephones and other electrical
• Great opportunities in automation of finance,
manufacturing automation etc
• Successfully operating in U.S and Germany
• Targeting Japanese market
 Sonpan Products company(SPC)

Largest system integrators in Japan

Leading Japanese company providing automation
solution
Known as high quality software provider
Due to recession, needs to cut down the cost
Outsourcing
 GDM
Client Location / PDC Offshore Development Centers
Intelligent
Discovery Project breakdown
Project Project
Analysis and Project
management
Leverage
planning
High level design Detailed design extended workday
User interface Coding
design Testing
Project co- Documentation Leverage
ordination Post cost efficiencies
Post
Onsite testing implementatio
implementatio
Implementation n support
n support Bug fixes
Rapid reaction Warranty support Scalability
support Maintenance

Best of Breed Talent Global

Deployment and Support
Process Domain Project
Technologists
Specialists Experts Managers Skill Accessibility
and Predictability

Superior Program Management Skills Reduced time to market

Ownership Costs
Global Infrastructure and Communication Links
 Lakshmi ’s Approach

Lakshmi believes that long-term, give-and-take relationships

are the hallmark of a harmonious relationship
SPC is its largest customer in Japan
Chance to get the cutting edge technology
Investing heavily in training, working way with foreign
customers and leading-edge programming skills
Japan Desk
Set up the Japanese way of working
Competitive price policy
 Lakshmi with KOS and POPS

KOS is a division of SPC

IPT plays a strong role

 Issues-Ethical, language and cultural problems

Product quality and proper communications

SPC were too dominant
Lakshmi were not clear about their role and work style
Confusion about project size and other requirements
No supportive assistance from the Japanese company,
where language is a great barrier
Too many sub groups took place between order placer
and taker
 Effects

Losses the productivity

 Uncertain and Vague Project Specification Requirements
 The Responsibility of IPT
High Cost
 Translation Cost
 Idle Time Cost of Engineers
 Recommendation

Relationship building and management

Understand their customer’s customer
Anticipate changes in levels of demand
Establish a pricing strategy
Healthy relationship within channel members

 Concern
 Trust and commitment
 Service
 Mutual co-operation and interdependence b/w C & S

 Internal communication
 Customer expectations
 A sophisticated customer database
 Organizational structures