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Learning Changes at
Wendys: Our Evolution
of Field-Based Training
Coley OBrien
National Diretor of O!erations Training
Wendys "nternational
To!is
# Fast Fats $%out Wendys
# &istorial $!!roah to Training
# Evolving $!!roahes to Training
# 'rioriti(ation of Training )trategies
# E-Learning )trategy
* Critial Deisions
* Future )tate Needs
# De+os and E,a+!les
# -.$
/
Fast Facts About Wendys and Training Team
Wendys Restaurants
# 01022 restaurants
# /23 Cor!orate 4 523 Franhise
# 627 e+!loyees 4 /227 e+!loyees
# North $+eria1 Canada1 "nternational
# Cele%rating our 82
th
$nniversary
Corporate and Field Training
Teams
# 9 Cor!orate Training E+!loyees
* / "nstrutional Designers
* 1 E-Learning Develo!er
* 1 E-Learning )yste+s )!eialist
* / Field Training 'ro:et ;grs
# 62 Field Training E+!loyees
* ;a:ority have <or7ed their <ay u!
through o!erations
=
Historical Approach to Training at Wendys
Positional Training in Restaurants
# Target $udiene > Cre<1 ;anagers1
;ulti-?nit O!erators1 Cor!orate
# 8-Corner Training
Trainer E,!lains1
Trainee Listens
Trainer 'erfor+s1
Trainee Wathes
Trainee E,!lains1
Trainer Listens
Trainee 'erfor+s1
Trainer Wathes
1 3
2 4
EXPLA!
PERF"R#
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Historical Approach to Training at Wendys
Positional Training in Restaurants
# Target $udiene > Cre<1 ;anagers1
;ulti-?nit O!erators1 Cor!orate
# 8-Corner Training
# Cre< Training @uides
# DADs
# Aisual Training $ids
# Ne< 'rodut Training Bits
# O!erations ;anual
#anager $e%elopment Training
# Training )tores 4 =-'hased Training
# Wendys ;anage+ent "nstitute
# "nitial $tte+!t at E-Learning /226-20
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Evolving Approaches to Training at Wendys
Positional Training in Restaurants
# E-Learning
# 8-Corner Training
# Online O!erations Bno<ledge%ase
#anager $e%elopment Training
# Blended )olutions $!!roah
0
Prioritization of Ne Training !trategies
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E"#earning !trategy$ %ritical &ecisions
# Why E-LearningC
# What ne< hard<are 4 infrastruture <as
reDuired in the restaurantsC
# Did <e need a for+al L;)C LC;)C
# "f yes1 <ho should <e !artner <ithC
# What ne< internal and e,ternal resoures
<ould %e reDuiredC
# What <ould our +ethodology %e for
develo!ing oursesC
# What ne< tools <ould <e useC
# &o< <ould <e a!!roah testing and
i+!le+entationC
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E"#earning !trategy$ 'anaging the %hange
C&allenges
# Esta%lishing the Need and
Elevator )!eeh
# E,!laining and Eustifying the Cost
# Co+!any and Franhise Dyna+is
# Esta%lishing the "nfrastruture
# Festaurant Environ+ent
# Target $udiene Teh E,!eriene
# 'revious E-Learning Failure
# 82 Gears of 'ereived Training )uess
# E,!eriene of "nternal Fesoures
H
E"#earning !trategy$ 'anaging the %hange
Criti'al (u''ess Fa'tors
# )enior Leadershi! )u!!ort
# $tive and Engaged )teering Co++ittee
# Led %y O!erations Inot "T1 &F")1 &FJ
# Diverse Cross-Funtional Tea+
# )olid "T 'artnershi!
# FreDuent and )trutured Co++uniation
# Esta%lished and ;aintained Clear
;ilestones1 Ti+efra+es and E,!etations
# "dentified and Develo!ed Change $gents
# )ought Out Fesistane
# E,euted and Delivered
# $ted ?!on Feed%a7
Strategic Filter Technical Filter End-User Filter )enerate
deas
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