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Communication
Skills
What is there for the day

Well share knowledge
Well have Fun
Well Play Roles
Well learn
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Communication
Skills

LETS DISCOVER
THE POWER OF
COMMUNICATION
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Communication
Skills
WHAT DO WE
UNDERSTAND BY
A SKILL?
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what is Good and what is Bad
Communication
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At the end of the workshop we
will learn
some basic skills to become a
Good Communicator
Communication Skills

to recognize & overcome barriers

advantages of listening

to speak confidently

to communicate effectively
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and also
Communication Skills
Research shows, communication is


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body
language
55%
words
7%
style
38%
Communication Skills
Why Communication
to express our emotions
achieve joint understanding
to get things done
pass on and obtain information
reach decisions
develop relationships
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Communication Skills
Home Truths about Communication
Good Communication cant exist
without honest listening

We do not try HARD to get our
message across

We do not take advantage of
various media available to us

We all could improve our
communication skills

It cannot be perfected
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Communication Skills
Ways & effects of Communication

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More Flexible, Less Accurate but
responsive (Grapevine/Rumors)
Informal
Less Flexible, More Accurate
but less responsive (JAGRITI)
Formal
Communication Skills
What is Communication
art of getting your message
across effectively through:


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Visuals leaves greatest impact
Body Language can make or mar
Spoken words first & simplest way
Written words reflects importance
Communication Skills
Types & Methods

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Television, Newspaper,
Magazines, Internet
Multimedia
Photographs, Paintings, Videos,
Film
Visuals
Facial expressions, Actions,
Voice Tone, Silence, Stance
Gestures
Conversations, Interviews,
Phone Calls, Requests
Spoken
Letters, Memos, Reports Written
Communication Skills
Communication : The Flow
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Sender
Receiver
Message
Feedback
Channel
Perception
Delivery
Formulating
Response
Understanding
Communication Skills

Is scarcer than quality water
Is measured by results or actions
Does not need to be very
complex
Is aimed at informing others
Is complete and clear
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Effective Communication
Communication Skills
Barriers to Effective Communication

Personal Barriers
Your style and character (rude, polite, shy,
outspoken)

Preparation & presentation

Lack of clarity (pronunciation, pitch, etc.)

Lack of credibility

Timing
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Communication Skills
Barriers to Effective Communication

Proper Pronunciation

Communication Help Pen
Buffalo Career Guest
Colonel Buffet Bouquet
Rendezvous Bulb Fax
Prakash Pradeep Chandrajeet
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Communication Skills
Barriers to Effective Communication

Organisational Barriers

Culture

Environment

Size & structure

Pace of activity

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Communication Skills
Barriers to Effective Communication

Process Barriers

Channel/Medium

Irrelevant Information loading

Lack of Response or Feedback

Inappropriate Questions
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Communication Skills
Overcoming the Barriers

Say to yourself, I will get Response
Come up with a topic for discussion
everyday
Start improving upon pronunciation
Develop habit of reading start with the
English newspaper / Comics
Understand first, then communicate
Dont be afraid of asking questions
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Communication Skills
Facial Expressions
Gestures
Posture
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Body Language
Communication Skills
Body Language
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Frustration
Clearing throat, "whew" sound,
Whistling, smoking, pinching flesh
covering mouth, jiggling money or
keys, tugging ears, wringing hands.
Short breaths, "tsk" sound,
tightly clenched hands,
wringing hands, Fist like gestures
pointing index finger
rubbing hand through hair
rubbing back of neck.
Nervousness
Communication Skills
Body Language
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Defensiveness
Open hands,
unbuttoned coat
Arms crossed, sideways
glance, touching-
rubbing nose, rubbing
eyes, buttoned coat,
drawing away
Openness
Insecurity
Pinching flesh,
chewing pen,
thumb over thumb,
biting fingernail
Communication Skills
Body Language
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Confidence
Cooperation
Upper body in sprinter's
position, open hands,
sitting on edge of chair,
hand to face gestures,
unbuttoning coat.
Steepled hands, hands
behind back, back
stiffened, hands in
coat pockets with
thumb out, hands on
tapels of coat
Communication Skills
Body Language
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Look out for some more clues on
Body Language in the given
handout
Communication Skills
SPEAKING SKILLS
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Communication Skills
Speaking

A wise man reflects before
be speaks; a fool
speaks, and then reflects on
what he has
uttered.
- French Proverb.
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Communication Skills

Take initiative
Be polite
Be pleasant (smile, jokes)
Be clear and concise (tone, accent,
emphasis, pronunciation)
Cite negative opinions honestly, but in a
positive manner
Seek Feedback
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While Speaking
Communication Skills

Write down in advance what you want to
say and in what order
Smile
Speak slowly
Always be polite and friendly
For long messages, follow a script
Get confirmation
Monitor your time
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While Speaking over phone
Communication Skills
WRITING SKILLS
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Communication Skills
Clarity in Writing

Rs 1000000000

Rs. 10,00,00,000/-

Rs. 10 Crore
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Communication Skills
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Plan what you want to say in your letter/
report
While Writing
Use simple language avoid ambiguous
words
Check spelling & punctuation, then send
Reread the letter when you have finished
Communication Skills
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While Writing

KISS (Edit the letter by cutting
ruthlessly).
Be kind to others eyes (font size,
clarity)
Be creative (use tables, graphs)
Use the language YOU are better at
Communication Skills

Visualize the reader when you are
writing
Dont write unbroken paragraphs
Use numbered paragraphs to make
cross-referencing easier
Punctuation plays the role of body
language in writing
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Keep in mind while writing
Communication Skills

Use headings and subheadings.
Use ruled sheets instead of plain
ones.
Dont print without thoroughly
checking your sources.
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Keep in mind while writing
Communication Skills
LISTENING SKILLS
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Communication Skills
Listening why is it important?
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Speaking
9%
16%
30%
45%
Communication Skills

to receive information
to understand effectively
to enhance clarity
to empathize
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Objective of Listening is
Communication Skills

Avoid distractions
Do not interrupt unnecessarily
Be active (show interest)
Paraphrase what youve heard
Throw an echo
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So, while Listening
Communication Skills
The Listener keeps looking at the speaker
The Listeners body is in open position
The listener is smiling with a pleasant &
encouraging expression
Listener looks relaxed but alert, neither tense
nor slouching
Listener utters humming sounds
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What Listening Looks like...
Communication Skills
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PRESENTATION SKILLS
Communication Skills

Research (find out facts & figures)
Prepare (Introduce, Discuss, Conclude)
Rehearse
Be confident
Present
Use proper media
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While Presenting
Communication Skills
5 styles of communicating to manage conflicts
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Communication Skills
Go for it
You feel confident but
uncooperative
You win and other
person loses
Run Away
You dont feel confident
or cooperative
You lose
Yes, Boss
You feel cooperative but
unconfident
You let the other
person win
Lets Trade
You feel partly
cooperative & confident
You both win a bit and
lose a bit
Lets both win
Mutual Cooperation &
Confidence
You help one another
to win

I HEAR, I forget
I SEE, I remember
I DO, I understand

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THANK YOU
Communication Skills