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bis kuning ui
Quality Improvement
2
WELCOME
New product today
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SIX SIGMA
Road Map
Improve Control Define Measure Analyze
1. 2. 3. 4. 5.
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Define
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Define
Satisfaction
level
Of the Bikun users
Unsatisfied
satisfied
43.08%
56.92%
X
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What are the main
problems?
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Main Problems
Pareto Diagram
Passengers wont move to the
center of the bus.
31
%
It is difficult to board and alight
from the bus.
27%
The bus starts to accelerate before
all the passengers are set.
23%
81%
Main
problems!
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current passenger
flow system
Is it effective
already?
Said it is not
effective.
78.4%
Experience difficulty
when boarding and
alighting the bus.
76.6%
Effectiveness
Difficulty
92.7%
Have seen the drivers
warn the passengers to
move to the center of the
bus.
Drivers Warning
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SIPOC Diagram
Where should the team pay attention
to?
Supplier
Input Process Output
Bis Kuning UI
Management
Bis Kuning UI
Passengers
Passengers
comfort
Shorter bus idle
time
Bis Kuning UI
Passengers
Consumer
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Our Goal
Increase users satisfaction
56.92% 25%
+
by May 24th, 2013
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Measure
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Time study
Boarding and alighting from the
bus
No Time (sec)
1 4
2 23.43
3 28.12
4 17.56
5 25.5
6 24.9
7 19
8 20.23
9 23.46
10 18
11 17.62
12 12.73
13 51.84
14 16.5
15 18.74
16 8.3
No Time (sec)
17 24.6
18 22.54
19 15.72
20 16.7
21 14.23
22 36.45
23 27.7
24 43.8
25 32.9
26 40.2
27 51.9
28 27.2
29 17.1
30 27.7
31 14.5
32 8.2
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Sigma Level
Category Value
Baseline 20 seconds
Sample 32
Number of Defect 17
Probability of Defect 53.13%
DPMO 531250
Yield 46.87%
Sigma Level 1.375
1.375
Sigma level
Too Low!
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Analyze
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The standard
Is not met!
20 s
Standard Time
23.48 s
Mean Time
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The Process
Is not in control!
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Improve
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Start
survey
Handing out questionnaires to
bikun users
Problems
New System
Time line
Our Project
potential causes
root cause
create solutions
Designing,
Applying,
monitoring.

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Impact-effort
Effort
I
m
p
a
c
t

0 1 2 3 4 5 6
1
2
3
4
5
6
Signs in bus PA Announcement
Security personnel
External
collaboration
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New signs
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Before - after
New system
implementation
Before installation of the new system
22
Public reception
On Twitter
23
Control
24
Curve distribution
Is now normal
25
Curve distribution
Is now normal
26
Defects
Are decreasing!
Time (seconds)
51.9 22.54
23.43 15.72
28.12 16.7
17.56 14.23
25.5 36.45
24.9 27.7
19 43.8
20.23 32.9
23.46 40.2
18 4
17.62 27.2
12.73 17.1
51.84 27.7
16.5 14.5
18.74 8.2
8.3
24.6
17 defects out of 32 samples
Time (seconds)
17.8 17.46
41.67 33.2
22.59 27.52
12.53 22.85
22.23 24.23
17.55 17.65
29.18 23.12
18.36 13.46
4 32.51
17.67 27.88
28.34 8.88
18.9 13
7.8 40.87
12.98 7.54
23.01 13
8.21
19.67
14 defects out of 32 samples
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Sigma level
Is increasing!
Before After
Total defect 17 14
Probability of
defect
0.5312500 0.4375000
DPMO 531250.0 437500.0
Success Rate 46.87% 56.25%
Before After
Sigma Level 1.375 1.625
Before
After
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Results
Of the implementation
Passengers wont move to
the center of the bus
The bus starts moving
before all the passengers
are set
Passengers jostled around
when boarding/alighting from
the bus
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Users Satisfaction
level
56.92%
86.15%
Previous
System
New
System
Increased by 29.23%
Goal is reached!
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Thanks
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