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25
th
May 2014
WELCOME TO
QUALITY MANAGEMENT
MODULE
Amit Aggarwal
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QM Module
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QM Overview
QM Module General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes
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SAP AG 1999
Main Business Scenario
Industrial companies perform quality inspections on
products at various stages in the logistics supply
chain.
They need to maintain inspection specifications,
record inspection results, and can perform
evaluations using this data.
QM Overview
Business Scenario :
QM Integration
PP MM
Purchasing
Requisition
Inventory mgmt

Goods receipt
Stock transfer
Goods issue
Shipping
Billing
SD
Invoice
verification
Warehouse
management
Inspection lot
QM
Inspection lot
Print insp. instruction
Results recording
Usage decision
Basic data
Test equipment
management
PM
Production
planning
Reqt planning
R-cut capacity
planning
Planned
Orders
Opening
period
Order:
- Creation
- Release
- Confirmation
Shop floor
control
Capacity
leveling
CAM
Materials

Vendors

Routings

Documents


Inspection plan

Characteristics

Insp. methods

Insp. catalogs

Test equipment
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Control
Planning Inspection
QM Overview
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QM Overview
Quality planning
Quality inspection
Quality control
Quality certificates
Quality notifications
Test equipment mgmt.
Quality Planning: Activities
Creating and managing the
master data that is required
(among other items) to plan
and execute quality
inspections.
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QM Overview
Quality Inspection: Activities
Determining whether the units
inspected fulfill the predefined
quality requirements.
Quality planning
Quality inspection
Quality control
Quality certificates
Quality notifications
Test equipment mgmt.
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QM Overview
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Quality Control: Activities
Implementing different
preventive, monitoring and
corrective activities.
These activities are based on the
specifications from quality
planning and the evaluations of
quality inspections and quality
notifications.
np
np
157
157
005
005
398
398
Quality planning
Quality inspection
Quality control
Quality certificates
Quality notifications
Test equipment mgmt.
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QM Overview
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Quality Certificates: Activities
Certifying the quality of a material
or product.
Quality certificates contain texts,
specification values, and
inspection results.
Quality planning
Quality inspection
Quality control
Quality certificates
Quality notifications
Test equipment mgmt.
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QM Overview

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Quality Notification : Activities
Recording the Non-Conformance
or product.
Investigation and analysis of defect
Record Cause , Task and activities ,
etc.,

Quality planning
Quality inspection
Quality control
Quality certificates
Quality notifications
Test equipment mgmt.
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QM Overview
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Test Equipment Management: Activities
Managing master data as well as
the planning and processing
calibration inspections for test
and measurement equipment.
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Quality planning
Quality inspection
Quality control
Quality certificates
Quality notifications
Test equipment mgmt.
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QM Overview
QM Module - General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes
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QM Overview
Quality planning
Quality inspection
Quality control
Quality certificates
Quality notifications
Test equipment mgmt.
Quality Planning: Activities
Creating and managing the
master data that is required
(among other items) to plan
and execute quality
inspections.
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Quality Planning
Inspection Planning
Inspection Plan
Master Recipes
Basic Data
Catalog / Selected Sets
Master Inspection Characteristics
Class Characteristics
Inspection Method
Sampling Procedure / Sampling
Scheme
Work Center
Logistic Master Data
Material master QM-View
Quality Info Record

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SAP AG 2001
QM Basic Data and Inspection Plan Structure
Operation
Header
Insp. plan
Material master
record
Vendor master
record
Inspection
characteristic
Work center
Production
resources/tools
Customer master
record
Quality Planning
Inspection Plan Structure :
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Quality Planning
Inspection Plan :
Inspection plans is used to describe how a quality
inspection should be performed for one or more materials.

Define in the inspection plan in which order individual
inspection operations should occur and which inspection
characteristics should be inspected, using which inspection
specifications.

Inspection plans for different uses (for Example goods issue
inspection, Inprocess Inspection, Inspection during Sales etc.).

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SAP AG 1999
What is to be inspected?
General data
Characteristic
control
References to
master records
Administrative data
Master Inspection Characteristic
Quality Planning
Basic Data : Master Inspection Characteristics
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Quality Planning
Master Inspection Characteristics :

Inspection characteristic describes WHAT needs to be inspected.

MIC can be either Qualitative or Quantitative and intended for
repetitive use.

Catalogs & inspection Methods are assigned to MICs

Defect Catalogs are assigned in case Defect Recording is required.

Control Indicators defines the parameters for Result recording of
the MIC & Result analysis.

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Quality Planning
Basic Data : Usage of Catalog
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Quality Planning
Defects
Defect consequences
Causes
Events
Usage decisions
Task
Characteristic attributes
Selected
Set
Codes
Cat
Type

Codes


Codes
Grp

Selected
Set

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6
5
4
3
2
1
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Quality Planning
Catalog :
The catalog contains unique, non-numerical data in
the system that is defined at client or plant level.

Can define our own code groups and codes for
each catalog type.

Directly assign catalogs to master inspection
characteristics

Use the catalogs to make it easier to record inspection
results, defects, and defect locations during inspection
lot processing
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SAP AG 2001
Inspection Method: General
What kind of inspection
is to be performed?
Validity
Qualification
Texts
Classification
Quality Planning
Basic Data : Inspection Method
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Quality Planning
Inspection Method:
An inspection method describes how the inspection to be carried out
for an inspection characteristic.

Common family of components which are inspected under standard
specifications, norms etc can be treated as inspection method which will
be assigned to master inspection characteristic

Up to ten inspection methods can be assigned to a master inspection
characteristic, however only one inspection method can be assigned to
the planned characteristic.

Inspection method is maintained at plant level and validity from effective
date.

Inspection method identifier is optional Text, Long Text, Inspector
Qualification to be entered on data screen for every inspection method
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Quality Planning
Quality Info Record :

When a quotation or purchase order is created, the system
checks whether a Q-info record is required and available for the
combination of material and vendor. A check is made to
determine whether the purchase order can be released

Specify a status profile for releasing the supply relationships as
well as the QM system of the material-vendor combination in the
Q-info record

This facilitates the inspection or perform a goods receipt
inspection and/or source inspections


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QM Overview
QM Module General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes
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QM Overview
Quality Inspection: Activities
Determining whether the units
inspected fulfill the predefined
quality requirements.
Quality planning
Quality inspection
Quality control
Quality certificates
Quality notifications
Test equipment mgmt.
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Quality Inspection
Inspection Lot Creation
Manual / Automatic Lot
Stock / Non-Stock relevant Lot
Result Recording
Quantitative / Qualitative / Calculated chars
Single/Multiple recording
Valuation with specification
Defect Recording : For deviation
Manual / Auto creation
Continued with notification : Background process
Usage Decision
UD code / Stock Posting / Quality Score Calculation

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The inspection lot represents the request to a
plant to perform a quality inspection on a
certain quantity of a material.
Quality Inspection
Inspection Lot :
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Quality Inspection
Inspection Lot : General
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SAP AG 1999
QM Inspection Process: Results Recording
Event
Sample determination
Usage decision
Evaluation
Defects recording
Inspection lot
Enter results
Valuation
Completion
Results
recording
Quality Inspection
Inspection Process : Result Recording
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Quality Inspection
Defect recording business scenario :
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Quality Inspection
Usage Decision Effects :
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QM Overview
QM Module : General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes
35
QM Overview
R
Quality Certificates: Activities
Certifying the quality of a material
or product.
Quality certificates contain texts,
specification values, and
inspection results.
Quality planning
Quality inspection
Quality control
Quality certificates
Quality notifications
Test equipment mgmt.
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Quality Certificate

Incoming
Vendor certificate against Good receipt



Outgoing
Certificate Profile
- Certificate Planning
- Certificate Processing



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Quality Certificate
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QM Overview
QM Module : General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes
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QM Overview

R
Quality Notification : Activities
Recording the Non-Conformance
or product.
Investigation and analysis of defect
Record Cause , Task and activities ,
etc.,

Quality planning
Quality inspection
Quality control
Quality certificates
Quality notifications
Test equipment mgmt.
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Quality Notification
Notification Type
Vendor problem
Internal problem
Customer complaint
Notification Process
Automatic trigger from defect recording / Manual creation.
Predefined codes as per catalog used in
- Item / Task / Activity
Catalog maintained at client level.
Task completion for notification closure
Standard report for notification.
Quality Notification
Status
management
Nonconformity
costs
QM costs
Q Notification
Actions
Defects analysis
Tasks
Evaluations
Controlling
Workflow
Description Archive Link
Elements:
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Quality Notification
Notification
Task Completion and
Notification closure
Report
Complaint Details
Complaint type and rejection details
Partners and Coordinator
Internal and External failures
Causes (Root Cause)
Tasks (Corrective Action )
Activities (Preventive Action)
Purpose :
To record & process
different types of
problems..

To analyze the defects &
monitor the correction of
these defects.

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QM Overview
QM Module : General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment Management
QM Integration with Other Modules
Standard Reports
Benefits
Processes
44
QM Overview
R
Test Equipment Management: Activities
Managing master data as well as
the planning and processing
calibration inspections for test
and measurement equipment.
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Quality planning
Quality inspection
Quality control
Quality certificates
Quality notifications
Test equipment mgmt.
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Test Equipment Management
Purpose :
To ensure that the Test Equipment ( which is used for Inspection )
continues to meet the pre-defined specifications.
Process:
Creation of
Equipment
Maintenance task list
Maintenance plan
Scheduling the Plan
Processing of Calibration order (Internal / External)
Creation of the lot
Result recording
Defect recording
Usage decision
Notification processing for any deviation.

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QM Overview
QM Module : General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes
QM Integration
PP MM
Purchasing
Requisition
Inventory mgmt

Goods receipt
Stock transfer
Goods issue
Shipping
Billing
SD
Invoice
verification
Warehouse
management
Inspection lot
QM
Inspection lot
Print insp. instruction
Results recording
Usage decision
Basic data
Test equipment
management
PM
Production
planning
Reqt planning
R-cut capacity
planning
Planned
Orders
Opening
period
Order:
- Creation
- Release
- Confirmation
Shop floor
control
Capacity
leveling
CAM
Materials

Vendors

Routings

Documents


Inspection plan

Characteristics

Insp. methods

Insp. catalogs

Test equipment
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SAP AG 1999
Quality
Management:
Integration
in logistical
processes
PM
MM PP
SD
Quality
Management
Position of QM
QM integration
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QM integration
Material Management
Manages quality information for materials, vendors
Releases vendors; Monitors their QM systems
Manages the release status of delivery relationships, for example
Vendor approval, Sample Approval etc
Evaluates vendors on the basis of quality using quality scores
from audits, goods receipt inspections, and problem notifications.
Requests quality certificates and monitors their receipt. Tracking
of vendor certificates.
Triggers source inspections to be carried out at the vendors
premises before the vendor is due to make a delivery - Source
inspection.
Triggers inspections for goods movements, for example, goods
receipt
Blocks payments until Inspection Lots are accepted

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QM integration
Production Planning
Batch management
Handles inspection characteristics and setup characteristics for
operations
Manages quality inspections for manufacturing orders
Handles in-process inspections during production at freely
defined inspection Points- In-process Inspection (Qty/time based)
Scrapping procedures
Triggers final inspection upon goods receipt from production
Confirms quality and quantity information for manufacturing
orders
Monitors production quality with the help of control charts and
determines process capability.
Manages problems in production using quality notifications and
by processing corrective tasks


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QM integration
Sales and Distribution
Batch allocation during delivery of finished goods
Customer Complaints Handling
Manages customer-related quality information
Triggers an inspection at shipping when the delivery is created-
Lot Creation thro PGI for Sales Inspection
Lot Creation thro PGR for Customer Returns
Creates quality certificates with the delivery

Plant Maintenance
Equipment related data maintenance
Calibration





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QM Overview
QM Module : General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes
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Reports
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Reports
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Reports
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Reports
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Reports
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QM Overview
QM Module : General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes
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Benefits
BENEFITS :
Comprehensive master data maintenance by system.
Stocks in Quality till inspection is completed.
Inspection Results are available on line, hence retrieval is
will be easy and trends/SPC of characteristics can be viewed
on line
Quality Score for vendor is based on U D.
Standardized methodology for complaint reporting and
analysis.
Calibration frequency scheduled by system for instruments.
Standard reports for analysis and review.


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QM Overview
QM Module : General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes
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QM Processes
1. QM Master Data
2. Incoming Inspection
3. In Process Inspection
4. Final Inspection
5. Stock Transfer Inspection
6. Customer Complaints and Return
7. Miscellaneous Inspection
8. Calibration Inspection



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1. QM Master Data
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QM Master Data

1. Material master : MM01,MM02,MM03
2. Inspection Method : QS31,QS32,QS33
3. MIC : QS21,QS23,QS24
4. Equipment Master : IE01,IE02,IE03
5. Catalog : QS41,QS42
6. Selected Set : QS51,QS52
7. Sampling Procedure : QDV1,QDV2,QDV3
8. Inspection plan : QP01,QP02,QP03
9. Maintenance Task list : IA01,IA02,IA03
10.Quality info Record : QI01,QI02,QI03

Create
(One time only)

Change
(many times)

Display
(any time)

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2. Incoming Inspection


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Incoming Inspection
GR-MIGO Posting by MM
Inspection Lot : Type 01
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics
Resul
t
Usage Decision (QA11)
- Stock Posting
- Quality Score updation
- UD code Valuation
- Inspection lot completion

Defect Recording
in RR
Notification
Creation (QM01)
Background
Notification
processing (QM02)
Incoming Insp
Notification
Closure
Not Ok
OK
Quality
Notification
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3. In-Process Inspection
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In-process Inspection
Order create by PP
Inspection Lot : Type 03
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics
Resul
t
Valuation is required on each
recording
Defect Recording
in RR
Notification
Creation (QM01)
Background
Notification
processing (QM02)
In-process Materials
Notification
Closure
Not Ok
OK
Lot Usage Decision
Quality
Notification
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4. Final Packing Inspection
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Final Inspection
GR Posting by PP
Inspection Lot : Type 04
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics
Resul
t
Defect Recording
in RR
Notification
Creation (QM01)
Background
Notification
processing (QM02)
Final Inspection
Notification
Closure
Not Ok
OK
Usage Decision (QA11)
- Stock Posting in Silo
- Quality Score updation
- UD code Valuation
- Inspection lot completion
Quality
Notification
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5. Stock Transfer Inspection
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Stock Transfer Inspection
Stock Transfer
GR Posting by MM
Inspection Lot : Type 08
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics
Resul
t
Usage Decision (QA11)
- Stock Posting
- Quality Score updation
- UD code Valuation
- Inspection lot completion

Defect Recording
in RR
Notification
Creation (QM01)
Background
Notification
processing (QM02)
Plant to Plant
Notification
Closure
Not Ok
OK
Quality
Notification
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6. Customer complaint
and Returns
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Customer Rejection
Post Goods Receipt to
storage loc using VL01n
for Inspection lot creation.
Create Notification
Result Recording for
investigation finding
Defect
Recording
Create Return Sale Order
by SD thro VA01
Inspection Lot : Type 05 created
and viewed thro QA32
Task Completion and
Notification closure
Generate Report
Usage Decision
for the Lot
Notifications Process contains :
Customer Details / Sale order
Complaint type and rejection details
Partners and Coordinator
Internal and External failures
Causes (Root Cause)
Tasks (Corrective Action )
Activities (Preventive Action)

Classification of
customer
complaint
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Customer complaint
Task Completion and
Notification closure
Generate Report
Notification Raised
by SD
Notifications Process contains :
Customer Details / Sale order
Complaint type and rejection details
Partners and Coordinator
Internal and External failures
Causes (Root Cause)
Tasks (Corrective Action )
Activities (Preventive Action)

Send to Concerned
Personnel for actions
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7. Miscellaneous Inspection
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Miscellaneous Inspection
Manual Lot Creation
using QA01
Manual Lot origin :Type 89
created and viewed thro
QA32
Result Recording (QE51n)
for inspection
characteristics
Resul
t
Usage Decision (QA11)
- Quality Score updation
- UD code Valuation
- Inspection lot completion

Defect Recording
in RR
Notification
Creation (QM01)
Background
Notification
processing (QM02)

Miscellaneous Inspection
(Audit/Reverse Engg)

Notification
Closure
Not Ok
OK
Quality
Notification
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8. Calibration Inspection
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Internal Calibration
Calibration Order
Searching thro IW39
Inspection Lot list :Type 14
created and viewed thro
QA32
Result Recording (QE51n)
for inspection
characteristics
Resul
t
Usage Decision (QA11)
- UD code Valuation
- Inspection lot completion

Defect Recording
in RR
Notification
Creation (QM01)
Background
Notification
processing (QM02)
QC Equipment
Notification
Closure
Not Ok
OK

Master Data :
Equipment Master : IE01,IE02,IE03
Maintenance Task list : IA01,IA02,IA03
Maintenance Plan : IP41
Scheduling : IP10

Quality
Notification
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External Calibration
Create service entry sheet by
MM thro ML81N
Inspection Lot list :Type 14
created and viewed thro QA32
Result Recording (QE51n) for
inspection characteristics
Resul
t
Usage Decision (QA11)
- UD code Valuation
- Inspection lot completion

Defect Recording
in RR
Notification
Creation (QM01)
Background
Notification
processing (QM02)
Lab Equipment
to be calibrated by external
Notification
Closure
Not Ok
OK
Service Entry Sheet completion /
MIRO Processing by QM
Create Purchase Order and
Gate Pass by MM thro ME21N
Calibration Order Searching thro IW39
Calibration Order Processing thro IW32

If Inspection Lot not required

Master Data :
Equipment Master : IE01,IE02,IE03
Maintenance Task list : IA01,IA02,IA03
Maintenance Plan : IP41
Scheduling : IP10

Quality
Notification
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Thank you