Final Work

RAMREZ VILELA, JOYCE

TARAZONA GUILLEN, MAX
VANESA ECHEVARRA
WILLIAM CASTILLO
JIMMY LLONTOP
CHRISTIAN MAVILA

UNIVERSIDAD RICARDO PALMA
FACULTAD DE CIENCIAS ECONOMICAS Y
EMPRESARIALES
ESCUELA DE ADMINISTRACIN DE NEGOCIOS
GLOBALES
STEP 1: IDENTIFYING THE MAIN PROBLEM

There are not enough
vacancies for all the
students.
There are inflexible
schedules and a lot of
workshops that are not
convenient for the
students.
Lack of information for
students and
administration
personnel.
There are not attendance
lists for teachers and
students.
There is a bad service by
the people in charge.
When the inscription
starts in the office, a
mess is formed because
there are lot of
students and nobody
can control the list nor
the students.
This inefficient process
is always the same,
every cycle.
With the two principal
problems we obtained
from the Pareto Diagram
we started working with
the Selection Matrix, in this
point we contrasted the
impact of the problems in
the variables giving us that
the main problem is:
MAIN PROBLEM: Inefficient
use of administrative
procedures.
STEP 2: UNDERSTANDING THE SITUATION:

At this stage we already identified
the main problem, to be able to
control the process we selected
the variables (ANNEX 5). After that
we used the WHY WHY Diagram
(ANNEX 6) to interpret the whole
situation of the workshops
enrollment process. This helped us
to understand the situation of the
problem, concretely the most
important causes of the situation
that we are analyzing.
STEP 3: ACTION PLAN

Opening of the
workshops
Publish of the
schedules on the
school, on the
inscription guide
and on the
intranet of the
students
Inscription on
established days
per student
Emission of the
list of students
to the teachers
Start of classes
STEP 4: SUPERVISION

We concluded that our process needs specialized supervision during the
process but simple supervision after the enrollment; the reason is that
during the process the system is more vulnerable to collapse or have any
kind of problems for the quantity of students enrolling at the same time,
than after which is not in use anymore.
STEP 5: NORMS

The last step for our process now is establish norms in order
to maintain the control and avoid future problems related to
roles and behavior of the students and the people in charge
of the process. With this we are looking like a result less
people trying to enroll when they do not have to as well
people in charge knows what they are allow and need to do.