Employee Grievance

Redressal

What is grievance ?
Causes of Grievance
Grievance redressal procedure
What is grievance ? .. Contd.
Any discontent or dissatisfaction
whether expressed or not and
whether valid or not arising out of
anything connected with the
company / organisation that an
employee thinks / believes or even
feels is unfair or unjust.
Dissatisfaction
Complaint
Accusation
Criticism
Objection
Grumble
Injustice
What is grievance ? .. Contd.
Anything that disturbs an
employee whether or not he
expresses his unrest in words.

A complaint is a spoken or written
dissatisfaction brought to the
attention to his superiors.
What is grievance ? .. Contd.
The complainant may or may not
specifically assign a cause of
dissatisfaction

A grievance is simply a complaint which
has been formally present, in writing to
a management representative or to a
union official.

What is grievance ? .. Contd.
Causes of Grievance
Typical examples
of Workers Grievances


Type of Grievances Common causes
(The worker feels that)
Wages:

1. 1. Demand for individual wage He is not getting what he is worth. Gets
adjustment less than other people work requiring the
same skill.

2.Complaints about job His job is worth more than it pays. Should be
classification reclassified, deserves to be upgraded.


3. Complaints about The method of figuring his pay is so complicated
incentive system that he doesnt know what his rate really is.


4. Miscellaneous Mistakes are made in calculating pay.









Causes of Grievance
Type of Grievances Common causes
(The worker feels that)
Supervision:

1. Complaints against discipline Supervisor doesnt like him, picks on
him.He is active in the union. His
mistakes were due inadequate instructions

2.Objection to a particular He is playing favorites. Trying to undermine
supervisor. union. He ignores complaint.

3. Objection to general method Too many rules & regulations. Or not clear
of complaint










Causes of Grievance .. Contd.
Causes of Grievance .. Contd.
Type of Grievances Common causes
(The worker feels that)
Seniority discharge:

1. Loss of seniority He has been unfairly deprived of seniority.

2.Calculation of seniority Not received the seniority due to him.

3. Interpretation of seniority Clause in agreement has been unfairly
interpreted ( Clauses often vague)

4. Disciplinary discharge penalized unfairly. Company wanted to get rid of
him anyway for the union activity.
5. Promotions Company would not promote union activity
doesnt have a chance to advance himself.










Causes of Grievance .. Contd.
Type of Grievances Common causes
(The worker feels that)
General working conditions:

1. Safety & health Toilet facilities are inadequate. Dampness,noise
fumes and other unpleasant & unsafe conditions

2. Miscellaneous He has to loose too much waiting for the material.
Overtime is unnecessary.lunch room facilities are
inadequate.









Causes of Grievance .. Contd.
Type of Grievances Common causes
(The worker feels that)
Collective bargaining:

1. Violations of Contract Company putting obstacles in the way
grievance settlement.

2.Interpretation of Contract Supervisors are not given any authority for
concessions
3. Settlement of Grievances Company fails to discipline supervisors where
disciplinary action is necessary.










Typical examples of Management
complaints


Causes of Grievance
Type of Grievances Common causes

Dissatisfaction with individual
workers:

1. Complaints concerning discipline Disregard of plant rules. Disregard of
supervisor's orders / safety regulations /
absenteeism / general irresponsibility.

2.Complainants concerning work Slow down / poor work










Causes of Grievance .. Contd.
Causes of Grievance .. Contd.
Type of Grievances Common causes

Collective Bargaining Violation of contract:


1. Violation of contract Lacks good faith.

2.Disputes over interpretation Fails to obtain facts before presenting
of contract grievances

3. Complaints about grievance Spends too much time grievance work
settlement

4. Alleged failures of unions to live Fails to take disciplinary action against
upto promises union members where necessary.





Causes of Grievance .. Contd.
Causes of Grievance .. Contd.
Type of Grievances Common causes

Miscellaneous:

1. Questionable methods of Misrepresents managements attitude towards
soliciting union members. New employees.

2.Union rules conflicting with Interferes with managements freedom by
terms of agreement passing restrictive rules in conflict with
the agreement.

3.Irresponsible charges against
management by union leaders in
press, leaflets or public speeches




Some complaints concerning
Medical advice & treatment
Housing accommodation
Retirement
Non granting of leave
Financial aid
Shortage of water in co housing
Lack of work
Employment of relatives
Transfer from one dept from another

Grievance Redressal Procedure
Grievance must be settled
- promptly
- to the point of origin
- on merit only
- as many facts as possible
- attitude of mutual confidence &
respect
Grievance Redressal Procedure must
1. Be simple, fair & easy to understand
2. Encourage employees to put forth their
grievances
3. Function promptly
4. Gain employee confidence
5. Promote healthy relations between
employees and the company


Grievance Redressal Procedure
Grievance Redressal Procedure