What is Organisational

Development from a Process

Work Perspective?


Heike Hamann
What is Organisational
Development from a Process
Work Perspective?
An interview study using
qualitative methods.
What is Organisational Development from
a Process Work Perspective?
In this project I make suggestions about how we can
define organisational development from a Process
Work perspective, based on the views of the four
participants I interviewed for this study. Areas such
as what the ideas behind process oriented
organisational development are, how it is done and
where it is used, are covered in the final paper. In
this presentation some of these findings will be
presented.
What is Organisational Development from
a Process Work Perspective?
What is process oriented organisational (poOD)? Do
we know what it is? Can we define it? When is the
work that we do with organizations poOD, and when
is it something else? How do we do it? What is
secret process work? Do steps of poOD exist, or
does this go against process oriented thinking? Is
poOD effective? How is it being accepted in the
mainstream? Some of these questions and more
will be answered in this presentation, based on the
views of the four participants I interviewed for this
study.
What is Organisational Development from
a Process Work Perspective?

Why did I choose this project?
What did I do?
What did I find out?



What is Organisational Development from
a Process Work Perspective?

MACFOCOC
What is Organisational Development from
a Process Work Perspective?

MACFOC
What is Organisational Development from
a Process Work Perspective?

MACFOCOC
What is Organisational Development from
a Process Work Perspective?

MACFOC
What is Organisational Development from
a Process Work Perspective?
Why did I choose this project?
Own learning
To further poOD by documentation
To further poOD through research
To add to academic and professional
credibility of PW

What is Organisational Development from
a Process Work Perspective?

Why did I choose this project?
What did I do?
What did I find out?



What is Organisational Development from
a Process Work Perspective?
What did I do?
Invitations to faculty members working
in organisations.
Conducted interviews.
Transcribed and analysed interviews.
Synthesized data into themes.

What is Organisational Development from
a Process Work Perspective?
What did I do?
Invitations to faculty members
working in organisations.
Conducted interviews.
Transcribed and analysed interviews.
Synthesized data into themes.

What is Organisational Development from
a Process Work Perspective?
This is a developing area, people will
be reading it for various reasons not
like a conclusive definitive arena, not
able to stand behind things, because
learning as go.
Kerry, 2006

What is Organisational Development from
a Process Work Perspective?


This is what I understand poOD is,
based on what they said.

Anonymity
Give credit
Synthesis





Who to interview (as poOD
practitioners), if you dont yet know
what it (poOD) is?





What is Organisational Development from
a Process Work Perspective?
What did I do?
Invitations to faculty members working
in organisations.
Conducted interviews.
Transcribed and analysed interviews.
Synthesized data into themes.


What is Organisational Development from
a Process Work Perspective?
The questions
?
What is Organisational Development from
a Process Work Perspective?
The questions
What sort of work do you do with
organizations?
How would you define process oriented
OD?
What are the steps of process oriented
OD?
What is Organisational Development from
a Process Work Perspective?
What did I do?
Invitations to faculty members working
in organisations.
Conducted interviews.
Transcribed and analysed interviews.
Synthesized data into themes.


What is Organisational Development from
a Process Work Perspective?
What did I do?
Invitations to faculty members working
in organisations.
Conducted interviews.
Transcribed and analysed interviews.
Synthesized data into themes.


What is Organisational Development from
a Process Work Perspective?
What did I do?
Invitations to faculty members working
in organisations.
Conducted interviews.
Transcribed and analysed interviews.
Synthesized data into themes.


What is Organisational Development from
a Process Work Perspective?
Methodology
This project will be a qualitative
interview study within the philosophical
framework of interpretive inquiry, and
using a generic approach to thematic
analysis, based on Merriam (2002) and
Tesch (1990).

What is poOD?
Research Methodology
Academic Research
has very clear standards and guidelines
for designing and carrying out particular
types of research.

Lees Final Project Handbook

What is poOD?
Research Methodology
Qualitative research
makes use of qualitative data, designs
and/or analysis

Patton, 2002
What is poOD?
Research Methodology
Qualitative research
makes use of qualitative data, designs
and/or analysis

Patton, 2002
What is poOD?
Research Methodology
Qualitative data
come from open-ended questions and
interviews, detailed descriptive
observations, and documents of all
kinds.

Lees Final Project Handbook
What is poOD?
Research Methodology
Qualitative data
come from open-ended questions and
interviews, detailed descriptive
observations, and documents of all
kinds.

Lees Final Project Handbook
What is poOD?
Research Methodology
Qualitative designs
are naturalistic in that they minimize
researcher control, capturing what people say
in their own words, observing the world as it
unfolds in natural settings, and gathering
documents produced in the course of life in
real world settings.
Lees Final Project Handbook
What is poOD?
Research Methodology
Qualitative designs
are naturalistic in that they minimize
researcher control, capturing what people say
in their own words, observing the world as it
unfolds in natural settings, and gathering
documents produced in the course of life in
real world settings.
Lees Final Project Handbook
What is poOD?
Research Methodology
Qualitative analysis
seeks patterns, themes, and meanings
that generate in-depth understanding of
the phenomenon of interest.

Lees Final Project Handbook
What is poOD?
Research Methodology
Methodology
This project will be a qualitative
interview study within the philosophical
framework of interpretive inquiry, and
using a generic approach to thematic
analysis, based on Merriam (2002) and
Tesch (1990).

What is poOD?
Research Methodology
Methodology
This project will be a qualitative
interview study within the philosophical
framework of interpretive inquiry, and
using a generic approach to thematic
analysis, based on Merriam (2002) and
Tesch (1990).

What is poOD?
Research Methodology
Interpretive inquiry
means that qualitative researchers
study things in their natural settings,
attempting to make sense of, or
interpret, phenomena in terms of the
meanings people bring to them.

Lees A Guide to using Qualitative Methods
What is poOD?
Research Methodology
Methodology
This project will be a qualitative
interview study within the philosophical
framework of interpretive inquiry, and
using a generic approach to thematic
analysis, based on Merriam (2002) and
Tesch (1990).

What is Organisational Development from
a Process Work Perspective?

Why did I choose this project?
What did I do?
What did I find out?



What is Organisational Development from
a Process Work Perspective?
What did I find out?
Answer to research question (I think)
What are the ideas behind it?
How is it done?
Lots of other surprising and exciting
things
As per my more sassy invitation.
What is poOD?
What did I find out?
Do we know what it is? Can we define it?
When is the work that we do with orgs
poOD, and when is it something else?
Do steps of poOD exist, or does this go
against process oriented thinking?
How do we do it?
What is secret process work?
Is poOD effective? How is it being accepted
in the mainstream?
What is poOD?
What did I find out?
Do we know what it is? Can we define it?
When is the work that we do with orgs
poOD, and when is it something else?
Do steps of poOD exist, or does this go
against process oriented thinking?
How do we do it?
What is secret process work?
Is poOD effective? How is it being accepted
in the mainstream?
What is Organisational Development from
a Process Work Perspective?
Do we know what it is?
Can we define it?

?
What is poOD?
Do we know what it is? Can we define it?


Worldwork concepts and tools are just
beginning to be used in a systematic way
to organizations.

MACF Handbook, 2007
What is poOD?
What is Organisational Development from
a Process Work Perspective?
At a high level, its about unfolding an
organisations process.
Many parallels between OD and PD.
This a new application of process work,
not a new field (Kerry, 2006)
What is Organisational Development from
a Process Work Perspective?
Lesli: PoOD is the process of working with
an organization where you look at their
strengths and what they do well, and you
also look at the things that disturb them, and
take them away from their intention. And
based on their culture and what they are
willing to go along with, you find ways to help
them integrate the things that disturb and
marginalize them, so they can be a more
resilient organization.
What is Organisational Development from
a Process Work Perspective?
Max: what I call process oriented
organisational development, (is) WorldWork
with for-profit and non-profit groups, that
are interested in becoming conscious with or
working with who they are and where they
want to go.
What is Organisational Development from
a Process Work Perspective?
Kerry: Process oriented organizational
development is using process oriented
methods to further the development of an
organization. It falls under the theoretical
framework of WorldWork theres a primary
process, a role that needs to be satisfied, its
got goals and agendas and you look at
whats troubling it, whats the secondary
process, what are the roles that are ghost
roles and how can we help facilitate a better
connection between those roles.
What is Organisational Development from
a Process Work Perspective?
Stephen: Organizational development
consulting, is following the process of the
organization, and helping it unfold into its
next place.
What is Organisational Development from
a Process Work Perspective?
poOD includes a huge array of interventions:
Interpersonal and group process
interventions, such as conflict resolution,
team building/development, basic group
development work, where we help a group
get over an edge, and deepening of
interpersonal interactions, training and
coaching.
What is Organisational Development from
a Process Work Perspective?
poOD includes a huge array of interventions:
Technostructural interventions, such as
changing the organizational structure.
Human resource management interventions,
such as CR policies and diversity work.
Strategic interventions, such as visioning or
strategic development/planning and mythic
work.
What is poOD?
What did I find out?
Do we know what it is? Can we define it?
When is the work that we do with orgs
poOD, and when is it something else?
Do steps of poOD exist, or does this go
against process oriented thinking?
How do we do it?
What is secret process work?
Is poOD effective? How is it being accepted
in the mainstream?
What is poOD?
poOD or not?
like a performance, you go in once,
you do something magical, you think
youre going to help their problems, its
kind of dramatic, and then you are out
of there.

Lesli, 2006
What is poOD?
poOD or not?
Is this poOD or not?
?


What is poOD?
poOD or not?
Organizational development is
basically assessing and designing
interventions towards a particular goal.
It's the degree to which your work is
imbedded in a larger goal that you are
somehow a part of.
Kerry, 2006
What is poOD?
poOD or not?
Tracking this development:
Client feedback
Observe organisation going over an
edge

Stephen, 2007
What is poOD?
What did I find out?
Do we know what it is? Can we define it?
When is the work that we do with orgs
poOD, and when is it something else?
Do steps of poOD exist, or does this go
against process oriented thinking?
How do we do it?
What is secret process work?
Is poOD effective? How is it being accepted
in the mainstream?
What is Organisational Development from
a Process Work Perspective?
Do steps of poOD exist, or does this
go against process oriented thinking?
?


What is OD from a PW Perspective?
Steps of poOD?
Process of OD:
entering and contracting
diagnosing collecting data, analyzing data,
feedback of data.
planning and implementing intervention
design process, process of managing change.
evaluating and institutionalizing

OC&D, 2004
What is poOD?
What did I find out?
Do we know what it is? Can we define it?
When is the work that we do with orgs
poOD, and when is it something else?
Do steps of poOD exist, or does this go
against process oriented thinking?
How do we do it?
What is secret process work?
Is poOD effective? How is it being accepted
in the mainstream?
What is OD from a PW perspective?
How is it done?
Theory Examples
The process of poOD
Entering and contracting
Diagnosing
Planning and implementation
Evaluating and institutionalizing

High level
Details of
steps
poOD interventions
Eg group process, conflict resolution, visioning or strategic
development, coaching etc

High level
Details of
steps
Tools
Identifying 1 and 2 process of organisation
Client understanding of issue as diagnostic
Metaskill of using primary process on secondary things
Letting the process point to the intervention
etc

High level
Details of
steps
What is OD from a PW perspective?
How is it done?
Theory Examples
The process of poOD
Entering and contracting
Diagnosing
Planning and implementation
Evaluating and institutionalizing

High level
Details of
steps
poOD interventions
Eg group process, conflict resolution, visioning or strategic
development, coaching etc

High level
Details of
steps
Tools
Identifying 1 and 2 process of organisation
Client understanding of issue as diagnostic
Metaskill of using primary process on secondary things
Letting the process point to the intervention
etc

High level
Details of
steps


What is OD from a PW perspective?
How is it done?
Tools
Identifying 1 and 2 process of organisation
Client understanding of issue as diagnostic
Metaskill of using primary process on
secondary things
Letting the process point to the intervention
etc
What is Organisational Development from
a Process Work Perspective?
Client understanding of issue as diagnostic:
The client comes, the client has a presenting
issue, the client understanding of the issue
itself is diagnostic in the sense that its not
so much a description of what is, but a
description of the edges and the structures
and the roles and ghost roles of the client
organization or individual.
Kerry, 2006
What is Organisational Development from
a Process Work Perspective?
Metaskill of using primary process to work on
the secondary things:
The numbers are showing that people are
nipping at your heels, and to be really
innovative, you need to draw on the wisdom
of everybody in this group, and sometimes
thats not such an easy thing to do, cos
people are a pain in the ass, you dont want
to hear from people.
Lesli, 2006
What is poOD?
What did I find out?
Do we know what it is? Can we define it?
When is the work that we do with orgs
poOD, and when is it something else?
Do steps of poOD exist, or does this go
against process oriented thinking?
How do we do it?
What is secret process work?
Is poOD effective? How is it being accepted
in the mainstream?
What is poOD?
What did I find out?
Do we know what it is? Can we define it?
When is the work that we do with orgs
poOD, and when is it something else?
Do steps of poOD exist, or does this go
against process oriented thinking?
How do we do it?
What is secret process work?
Is poOD effective? How is it being accepted
in the mainstream?
What is Organisational Development from
a Process Work Perspective?
Effectiveness?
Very effective (Max, Stephen)
Didnt used to worry about
effectiveness (Lesli)
Framed as effective to the triple bottom
line, not necessarily finances (Stephen)
OD itself not sure how to measure
effectiveness (Kerry)
What is Organisational Development from
a Process Work Perspective?
Acceptance in mainstream
many opportunities
everybody dying to learn more about it
profound model

Stephen and Max, 2006
What is Organisational Development from
a Process Work Perspective?

Why did I choose this project?
What did I do?
What did I find out?



What is Organisational
Development from a Process
Work Perspective?
An interview study using
qualitative methods.