Spidernet - NCR Vts - Training On Ipsc N Uat

2012 WIPRO LTD | WWW.WIPRO.
COM
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SPIDERNET
Vehicle Tracking System
NCR
2012 WIPRO LTD | WWW.WIPRO.COM
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Spidernet VTS Overview
Spidernet CNL Overview
Agenda
VTS Subsystem Training
CNL IPSC Training
UAT on Spidernet VTS and IPSC VTS
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Schedule
NCR_VTS_CNL TRAINING AND UAT_SCHEDULE
S.No Action Items Date Time (Hours) Presenter Attendees
1 Reviewing temprorary set up for CERT VTS operation 28-May-12 1 Spidernet(NJ) IS, Spidernet,FMG
2 Reviewing Fujitsu machine configuration in command center 28-May-12 1 Spidernet(NJ) IS, Spidernet,FMG
3 Installation of CNL ghost image 28-May-12 2 Spidernet(NJ) IS, Spidernet,FMG
4 Testing IPSC VTS for all alerts and alarms 28-May-12 2 IS(Sasi K P) IS, Spidernet,FMG
5 VTS subsytem testing 28-May-12 2 IS(Sasi K P) IS, TLCC,Spidernet,FMG
6 Overview of Spidernet 29-May-12 1 Spidernet(NJ) TLCC,FMG,PST
7 Overview of CNL 29-May-12 1 Spidernet(NJ) TLCC,FMG,PST
8 VTS subsytem Training(Mapping with vehicles) 29-May-12 4 IS(Sasi K P) TLCC,FMG,PST
9 CNL IPSC Training 29-May-12 2 Spidernet(NJ) TLCC,FMG,PST
10 Types of events 30-May-12 1 Spidernet(NJ) TLCC,FMG,PST
11 Event escalation 30-May-12 1 Spidernet(NJ) TLCC,FMG,PST
12 SOP for all events /alarms 30-May-12 2 Spidernet(NJ) TLCC,FMG,PST
13 VTS Roles and Responsibilties 30-May-12 1 Spidernet(NJ) TLCC,FMG,PST
14 Reports 30-May-12 0.5 IS(Sasi K P) TLCC,FMG,PST
15 Dashboard 30-May-12 0.5 IS(Sasi K P) TLCC,FMG,PST
16 Application support - how IS will provide, for NCR and PAN india 30-May-12 2 IS(Sasi K P) TLCC,FMG,PST
17 Hands On CNL application 31-May-12 4 Spidernet(NJ) TLCC,FMG,PST
18 Hands On VTS application 31-May-12 4 IS(Sasi K P) TLCC,FMG,PST
19 Spidernet UAT on VTS subsystem 1-Jun-12 4 IS(Sasi K P) TLCC,FMG,PST
20 Spidernet UAT on CNL 1-Jun-12 4 Spidernet(NJ) TLCC,FMG,PST
21 Understanding of Routine Engine 2 IS(Sasi K P) FMG,IS,Spidernet
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VTS Operations & Support
Spidernet - Narendra Jha
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Complex event processing
Generating events based on the combination /set of events
Route deviation
Female employee safe reach tracking
Integration with Google map not limited to India only
Auto upload of dynamic routes
Geo fence and risk zones based on time
Integration with global command center
centralized command control center and local SOC
Integration with SAP HR database and Transportation database
Communication
Crisis communication alert in case of crisis ( mass alert by sms)
Alerting employees on boarding details like boarding time/ distance
and vehicle details
Automation of Standard operating process

Why Spidernet VTS?
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Why command center integration with VTS system?
Operation of 24 hours a day, 7 days a week and scalable to growing business
requirement
Local security operation center to handle the calls at local level
Quick response to critical events /alarms such as incident monitoring events
which is integrated at the global command center
example :- reports of communal violence across the country and
transportation team can be informed by tracking the vehicles in the violence
area.
Optimization of manpower: The centralized monitoring will provide option to
enhance the efficiency with less man power
example : only critical events will be monitored and transfer to local SOC.
Easy to implement Wipro policies and process
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Integration with Global Command Center
VTS Sub System

CNL
VTS Database Server

CNL Database

VTS CNL Driver
Global Command Center
Windows Services
(Calling IBM MQ API)
IBM Message Queue
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3
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Vehicle Tracking System

A vehicle tracking system combines the installation of an electronic device in a vehicle,
or fleet of vehicles, with software to enable the owner or a third party to track the
vehicle's location, Vehicle information can be viewed on electronic maps via the
Internet or specialized software.

Ensure safety of employee online tracking
Panic button for employee in case of emergency
Monitors vehicle status Alerts & Over speed
Track vehicles during emergency/accidents
Alert any route deviation, Risk zones entry
Get reports, vehicle trends, helps in decision making.

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Typical Data Flow Diagram
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Global Positioning System (GPS)
The Global Positioning System (GPS) is a group of 27 Earth-orbiting satellites (24 in
operation and three extras in case one fails). When people talk about a "GPS," they
usually mean a GPS receiver. The U.S. military developed and implemented this
satellite network as a military navigation system but now lets everyone use the signals.
A GPS antenna is tethered to the unit with a lead wire (typically 10-15 feet). The GPS
antenna collects the GPS data and feeds it to the unit. The unit does some processing
of events and speeds. The GPS data is sent directly from the vehicle's unit to our
servers, where we process the information for the user. All of this happens in real-time
Uses the principle of triangulation and time-of-arrival of signals to determine the
location of a GPS receiver.
To triangulate, a GPS receiver measures distance using the travel time of radio signals.
GPS receiver must track at least 3 satellites to give you an accurate position location.
GPS antenna should be faced to open sky to get the correct position.

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General Packet Radio Service (GPRS)
General Packet Radio Service (GPRS) is a new bearer service for GSM that greatly
improves and simplifies wireless access to packet data networks
Multimedia messaging service (MMS)
Push to talk over cellular (PTT)
Instant messaging and presencewireless
Internet applications for smart devices through wireless application protocol (WAP)
Point-to-point (P2P) service: inter-networking with the Internet (IP)

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Global System for Mobile Communication (GSM)
Global System for Mobile Communications: originally from Group Special Mobile, is
the most popular standard for mobile telephony systems in the world.
Call Waiting - Notification of an incoming call while on the handset
Call Hold- Put a caller on hold to take another call
Call Barring - All calls, outgoing calls, or incoming calls
Call Forwarding - Calls can be sent to various numbers defined by the user
Multi Party Call Conferencing - Link multiple calls together
Calling Line ID - incoming telephone number displayed
Fax & Data - Virtual Office / Professional Office
Roaming - services and features can follow customer from market to market

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Subscriber Identity Module (SIM)
The SIM is a detachable smart card containing the user's subscription information and
phone book. This allows the user to retain his or her information after switching
handsets
A SIM card contains its unique serial number, internationally unique number of the
mobile user (IMSI), security authentication and ciphering information, temporary
information related to the local network, a list of the services the user has access to
and two passwords (PIN for usual use and PUK for unlocking).

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Short Message Service Center (SMSC)
When a user sends a text message (SMS message) to another user, the message gets
stored in the SMSC (short message service center) which delivers it to the destination
user when they are available. This is a store and forward option.
When an SMS message is sent from a mobile phone, it will reach an SMS center first.
The SMS center then forwards the SMS message towards the destination.
The main duty of an SMSC is to route SMS messages and regulate the process. If the
recipient is unavailable (for example, when the mobile phone is switched off), the
SMSC will store the SMS message.
It will forward the SMS message when the recipient is available.

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Geographic Information Systems (GIS)
Geographic information systems (GIS) or geospatial information systems is a set of
tools that captures, stores, analyzes, manages, and presents data that are linked to
location(s).
GIS is used in geography, remote sensing, land surveying, public utility management,
natural resource management, precision agriculture, urban planning, emergency
management, navigation, aerial video, and localized search engines.
Address geocoding
Reverse Geocoding
Drawing points(overlays), lines, polygons, polylines.

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Latitude and Longitude
Latitude is an angular measurement in degrees (marked with ) ranging from 0 at the
equator (low latitude) to 90 at the poles (90 N or +90 for the North Pole and 90 S or
90 for the South Pole).
Longitude is the angular distance of a point's meridian from the Prime (Greenwich)
Meridian. It is usually expressed in degrees, minutes, and seconds.

Longitude

Latitude
Latitude

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Device Generated Events
PANIC/EMERGENCY
Trip
Pick-up/Drop
Device health like GPS antenna connection status, smart card connection status,
GPS-GPRS mode, Battery connection etc
Smart card swipe

Application Generated
Route Deviation
Risk Zone
Over Speed
Long Halt
Female employee safe reach tracking

Events
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Highlights
PANIC Button
(This button is available with the device; which sends the alert in command center in case of emergency )
Route Deviation
(This feature enables to view the actual planned route & route deviated by the vehicle)
Geo Fencing
(This feature provide the alert if vehicle is travelling beyond the pre-defined boundary )
Risk Zone
(Option to define the Risk Zone & if vehicle enters the risk zone alert to command center)
2-Way Voice communication
(Silent voice communication channel will open by command center if case of emergency or command center can broadcast to all
vehicle for any announcement [Phase II] )
24X7 Command center
(All the critical/High alert will be monitored at command center. The action will be taken care by command center operation. Online
monitoring will be done by command center operator)
Lone Female Employee Tracking
(Single female employee travelling in cab. Alert will be sent to command center based on swipe details)
Integration with HID iClass Smart card readers
(Employee information can be read using smart card. Employee validation can be done like valid bus pass holder
or not [Phase II] )
Employee details while travelling
(Integration with Wipro SAP/HRMS. At point application has the count how many employee travelling in vehicle)
Crisis Communication
(SMS/Voice alert to all the employee travelling in case of emergency)
GPS & Secured GPRS based communication
(Communication between GPS devices & Wipro Transport server over SSL)
Role & location based access
(Integration with Wipros Active Directory)
Reports
(Panic, Over Speed, Trip Log, Low Priority Events, Events Status, Audit Trail)

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Roles - TLCC
Admin
User-Role configuration
Configure Escalation Matrix
Configure Events Priority
Configure vehicle properties

Command Center Operator
Events monitoring
Events assignment
Online Tracking
Vehicle Immobilize
Transport Operator
Events follow-up
Online Tracking
Employee details
Vehicle Immobilize

Shift Manager
Vehicle Registration
Vendor Registration
Driver Registration
Assign Route
Define waypoints
Raise Service Ticket

Command Center Supervisor
Events Assignment
View Events Statistics
View Reports

Transport Supervisor
Online Tracking
Online Status
View Vehicle Statistics
View Reports

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Program Manager
FMG should have one Program Manager(PM) for VTS Operations and Support
Assignment manager will report to PM
Responsibilities of Program Manager
Review daily report , weekly report from AM
Vendor coordination
Raise Software change request
Raise Service connect
Budget approval
Renewal of GPS vendor 24*7 technical support contract
Renewal of Command Center operations contract
UAT Signoff
SOP Signoff
Interaction with all internal stakeholders (IS,IMG,GSG etc )
Approver for any Firmware change

Role
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IPSC VTS Training
Logging into IP Security Center
System Overview
Operator Work Space Breakdown
Alarm Stack
Alarm Status
Alarm States
Parking an alarm
Escalating an alarm
Alarm Control
VTS

* Page 6-11,15-23,25-29,30-42
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Type of Events in IPSC VTS
1. Alarms
Panic VTS General SOP 1
RiskZone VTS General SOP 2
SingleFemaleEmp VTS General SOP 4
RouteDeviation VTS General SOP 5
OverSpeeding VTS General SOP 3
EmployeeMisBehaviour VTS General SOP 9
DriverMisBehaviour VTS General SOP 10
2. Non-Alarms
Scare Away Alarm VTS General SOP 6
Low Priority Notifications Used For Audit Trails VTS General SOP 7
GPS Failed VTS General SOP 8
Emergency Button VTS General SOP 11
Long Halt VTS General SOP 12
Vehicle System Information VTS General SOP 13
Future Enhancement VTS General SOP 14
VTS Hardware Malfunctioning VTS Maintenance SOP 1
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Alarm handling for VTS alarms like panic, over-speed, etc.
Handing the alarms as per the pre-defined standard operation procedure.
Reports on alarms, resolution of particular, etc.
How to handle alarm
How to traverse to the contact list.
How to send messages to the concerned people.
How to find the vehicle under event, nearest vehicles etc.

UAT on IPSC VTS
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MOM
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IS Support
IS Sasi Kumar P
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VTS Subsystem
Real-time Tracking Track vehicle in real-time as it goes about. Monitor
current location, speed, etc.
View on Map View vehicles current location on a map with clearly
marked roads. Also includes satellite imagery when a vehicle is on dirt roads or
remote areas.
Engine Immobilizer Immobilize vehicle.
Useful if any Panic/Emergency press by employee and vehicle is in remote location.
When immobilizing a moving vehicle, the vehicle comes to a gradual stop without any
jolts or jerks. Immobilization can also be used to safe guard a parked vehicle from
possible theft.
Over-Speeding Set a limit and get alerted whenever any of your vehicles
cross that limit.
Stationary Vehicle Set a maximum time limit and get alerted if your vehicle
stops at any point on its route for a time greater than this limit. Useful for
determining traffic congestions and un-authorized stops.
Panic / Emergency Switch Useful to send an alert to our control center
Geo Fence Set a perimeter and get alerted whenever any of your vehicles
either leave the perimeter or enter it (as in enter a restricted area) or not leave
or not enter the perimeter.

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VTS Subsystem
Way Points Set points along the vehicles route along with the time by which
the vehicle should arrive at that point as well as the time by which the vehicle
should depart from that point. Get alerts whenever any of your vehicles violate
the arrival and/or departure time.
Harsh Braking / Rapid Acceleration Get alerted whenever the driver of
your vehicle brakes harshly or accelerates rapidly. With these alerts, you can
discipline your rash drivers thereby reducing your rash driving incidents and
maintenance costs (e.g., brake repairs, suspension repairs, etc.)
Satellite Signal Status View the status of the satellite signal. Satellite signal
is strong when the vehicle is out in the open and poor when in a parking garage.
Cellular Signal Status View the status of the cellular signal. Cellular signal
is strong in urban areas and poor in rural areas.
Power Status View power output of vehicle battery.
Device Power Status View whether the device has been disconnected from
vehicle battery or not.
Battery Backup A rechargeable battery is included with each device. The
device can operate on the internal battery for days when disconnected from the
vehicles battery.

Built-in RAM A virtually unlimited memory chip is included with each device.
In places where there is no cellular signal, it stores the location and sensory data
in this memory and transmits it when it acquires a cellular signal.
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VTS Subsystem
Zero Load on Vehicle Battery device consumes very little power and
there is no detectible drain on your vehicle battery, even if the vehicle is left
parked for days.
Two-way Voice Communication Talk to the vehicle staff using this feature.
This avoids the use of the staffs mobile phone and you never have to face the
mobile switched off scenario.
Hidden microphone Listen to the conversations form vehicle
History Replay View the path traversed by the vehicle for any timeframe.
Useful when you have to analyze an event such as a police report for a violation
of speed limit, accident, etc.
Customizable events Setup complex events such as immobilize the vehicle
and blow the horn when the vehicle enters a restricted area.
Transmission interval System collects location and other sensor data
every 13 seconds.
Export All reports can be saved in CSV formats.
Alerts - PANIC, EMERGENCY, OVER SPEED, ROUTE DEVIATION, RISK ZONE. These alerts
are configurable.

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Process of Business Requirement Document(BRD)
Approval of BRD from IS
Process of create ISR from My Wipro
Scope
Different roles in managing change request
SPOC is responsible for ISR approval.
ISR approval

Application support - how IS will provide, for NCR and PAN india
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Configuring Vehicle details.
Online tracking of the vehicle(Panic, Over speed) along with employee details
travelling in the vehicle.
Check for the event generation in case of emergency (online page)
Online status of the vehicle.
Viewing of Reports.
History of the Vehicle travelled by the route (show route)
Female Safe reach tracking
GPRS-GSM Switching

UAT to VTS Sub-system
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Vehicle Tracking System can be integrated with
Infra Transport Management System (ITMS)
This integration is for the WBPO. This is based on the employee residential data available in
ITMS repository and the output of the third party routine engine.

Wipros Bus Pass
The data received from the vehicles has the employee information. The VTS services checks
the employee details in the bus pass repository, & checks the validity. If any errors sends
auto email to employee & transport team.

Note: Change request should be raised

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Routine Engine
1) The Routing Engine shall support all PAN India locations.
2) The Routing Engine shall be capable of generating the Pickup/Drop routes for Nodal window as well as Home
Pickup/Drop.
3) The Routing Engine shall be able to give minimum of 90% accuracy in the Route planning i.e. manual intervention in
trimming routes shall not be more 10%
4) The Routing Engine shall have option of manual upload of route excel sheet.
5) The each Route generated by Routing Engine shall have a unique serial number and the same number shall be printed
on each route sheet printouts.
6) System shall accept input as the employee details (latitude & longitude), shift timing, number of vehicle with seating
capacity. Based on these information generate the route. This should consider the different timing & gender of the
employee.
7) The Routing Engine shall have the functionality of allocating vehicle to the generated route.
8) System shall automatically allocate one escort per vehicle [escort should be consider if travel time is between 20.00 hrs
06.00 hrs for all type of travel] if female employee travelling in one trip. The escort also should count in the vehicle
capacity.
9) System shall able to modify route, swap employee (add, delete) & time if required.
10)System should generate the routes with buffer (user will define the buffer values). Route with buffer should be stored
GIS polygon into the database. This polygon can be retrieved by any system using SQL query.
11)System should not take more than 5 seconds to generate one route with buffer.
12)Each Route Sheet generated by Routing Engine shall have planned kms of the Route.
13)Routing Engine shall generate the distance travelled by the vehicle in particular trip
14)The Routing Engine shall have a capacity of generating 1000 routes on an average per day.
15)The Routing Engine should have the Functionality of allocating the Back to Back routes.

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MOM
2011 Wipro Ltd - Confidential
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