Md.

Mahfuzul Islam # G1227309

Hafizudin b. Abu Samah # G1233857
Wira Amirul Bin Shaffei # G1230579
Muhudin Ahmed Mohamud # G1222123
Abdurahman
Atif
huda


Snapshot Industries case

Summary
Sam Snapshot
(the owner)
Gardening &
Kitchenware
commercial
products
During Sams
leadership, 25
years
successful
Company
expanded
from 200 to
600 employees
Jims
leadership
problem

Q.1. Why did the expert see the problem as
one linked with the knowledge management?


Major problems
centralized
record &
personnel
system
95% staffs-
staying over
20 years
New leader
Jim
changed the
system
60 of
original 200
staff retired
Key
employees
resigned
Tough to adapt
with new
changes-
computer system
Unwillingness
sharing
knowledge
from old staff
system
Cost of
production
increased, less
productivity

Knowledge
Management
Identify
Capture
Organize
Disseminate

Q.2. Identify the types of knowledge that can be found in
snapshot industries. Which elements are strategic knowledge?

Types
Procedural knowledge



Structural knowledge

Elements
Expertise
knowledge of
expert & senior
staffs
Management
Information
System (MIS)
Knowledge
on customers
& market
Training for
previous
employees
Formal & informal
communication
Transfer
knowledge
through
documentation

Q.4. Identify the reasons for the consultants concern over
leadership. How was Jim leadership affected the business? Can
you see some ways in which Jim could improve his practices?

Reasons for concern
Facing
difficulties to
change
organizational
culture
Inefficiency in
utilizing skills
& expertise
Inability to
Identify the
goals
The characteristic of good leaders tend to reflect four key themes:
The capacity to explain and clarify the organisations purpose and priorities.
The development of the culture within which workers operate.
The creation and maintenance of good people practices to facilitate effective work.
The encouragement of high standards and high performance in the work setting.


Symptoms
Level of stress
increase
among staffs
Higher numbers
of staffs
turnover
Communication
problem among
staffs
Lack of
knowledge
sharing
Cost were up
and
productivity
diminishing

Jims Leadership improvement
Built collaborative
environment
Provide training
for newly
developed system
Create database
for companys core
knowledge
Rehire the
resigned staffs
Effective use of
stress management
technique

Islamic Perspective

Read! In the Name of your Lord, Who has
created (all that exists) (Surat Al -Alaq: 1)




Islamic Perspective

Seeking knowledge compulsory to every
Muslims. (Al-Tirmidhi, Hadith 74)

And We sent not before you except men to whom We
revealed [Our message]. So ask the people of the message if
you do not know. (Surat- An Nahl: 43)


Knowledge collection:
Caliph Hazrat Othman (r.a) does the collection of Quran

cont..

Recommendation
Cross Functional
Team
Effective use of
stress management
technique
Capture & utilize
the expertise
Effective
communication
Training &
development
Efficient
Knowledge
System

Lets seek Knowledge..

Can you guess?

Who is the owner of Snapshot
industries?