Scribd Logo
Unggah

Selamat datang di Scribd!

  • Employee's First Customer Second Presentation by Zarir Soli Irani

    Diunggah oleh

    cbprsvce
    58 tayangan17 halaman
    Constellation is an International Ship and Marine Consultancy/Survey firm with offices in UK, Singapore and UAE, specializing in offshore marine warranty inspection, Ship and cargo inspections for principles, insurance companies and charterers. By the Mid of 2014 - Constellation is running a count of 8100+ instructions, holding a vast knowledge base and expertise of claims, loss adjusting, valuations and a seasoned team of Marine Engineers and Master Mariners. "SPEED OF RESPONSE BEING CONSTELLATION'S BIGGEST VIRTUES." Training is of utmost importance as a corporate culture. Our professional team members have an average of 18 years+ of expertise in their field and have access to data base & resources of archived files & folders of our past assignments. Our UAE offices are strategically, located near the port premises on the Eastern coast enabling response in 15 minutes and centrally on the western coast allowing accessibility to major UAE Ports with 30 minutes to an hour. Team members being accredited by 3 flag states including holding a UAE license issued by N.T.A (National Transport Authority) is an endorsement of trust and professionalism that forms the core ethos of this organization and is transcended to each member of our staff.

    Judul Asli

    Employee's First customer second presentation by zarir soli irani

    Hak Cipta

    © © All Rights Reserved

    Format Tersedia

    PPTX, PDF, TXT atau baca online dari Scribd

    Apakah menurut Anda dokumen ini bermanfaat?

    Apakah konten ini tidak pantas?

    Laporkan Dokumen Ini
    Constellation is an International Ship and Marine Consultancy/Survey firm with offices in UK, Singapore and UAE, specializing in offshore marine warranty inspection, Ship and cargo inspections for principles, insurance companies and charterers. By the Mid of 2014 - Constellation is running a count of 8100+ instructions, holding a vast knowledge base and expertise of claims, loss adjusting, valuations and a seasoned team of Marine Engineers and Master Mariners. "SPEED OF RESPONSE BEING CONSTELLATION'S BIGGEST VIRTUES." Training is of utmost importance as a corporate culture. Our professional team members have an average of 18 years+ of expertise in their field and have access to data base & resources of archived files & folders of our past assignments. Our UAE offices are strategically, located near the port premises on the Eastern coast enabling response in 15 minutes and centrally on the western coast allowing accessibility to major UAE Ports with 30 minutes to an hour. Team members being accredited by 3 flag states including holding a UAE license issued by N.T.A (National Transport Authority) is an endorsement of trust and professionalism that forms the core ethos of this organization and is transcended to each member of our staff.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai PPTX, PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    58 tayangan17 halaman

    Employee's First Customer Second Presentation by Zarir Soli Irani

    Diunggah oleh

    cbprsvce
    Constellation is an International Ship and Marine Consultancy/Survey firm with offices in UK, Singapore and UAE, specializing in offshore marine warranty inspection, Ship and cargo inspections for principles, insurance companies and charterers. By the Mid of 2014 - Constellation is running a count of 8100+ instructions, holding a vast knowledge base and expertise of claims, loss adjusting, valuations and a seasoned team of Marine Engineers and Master Mariners. "SPEED OF RESPONSE BEING CONSTELLATION'S BIGGEST VIRTUES." Training is of utmost importance as a corporate culture. Our professional team members have an average of 18 years+ of expertise in their field and have access to data base & resources of archived files & folders of our past assignments. Our UAE offices are strategically, located near the port premises on the Eastern coast enabling response in 15 minutes and centrally on the western coast allowing accessibility to major UAE Ports with 30 minutes to an hour. Team members being accredited by 3 flag states including holding a UAE license issued by N.T.A (National Transport Authority) is an endorsement of trust and professionalism that forms the core ethos of this organization and is transcended to each member of our staff.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai PPTX, PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    dari 17

    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA

    Constellation, Dubai office: +971 4 4232884


    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE


    Q 1: Do employees make a difference?

    Q 2: Is there inherent value in every
    employee??

    Q 3: How are employees empowered?
    There are as many answers to Q3 as there are businesses represented in this room !


    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE



    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE


    High Attrition & low attraction

    30% Annual Sales growth sound good?
    Gradual change for the worst goes noticed?
    Are your staff satisfied?

    What level of change should our organization aspire for?
    What companies should we bench mark against?
    How will we go about making the change?
    How much risk can we tolerate in our evolutionary
    efforts?

    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE


    Need for Organizational Transformation
    Identify the need for CHANGE!!

    One of the most difficult and slow processes in an
    organization.

    This is a direct quotient of trust between Employees
    and Management!!

    How many times have you implemented things and
    not seeing compliance?

    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE


    MANAGE THE PACE OF CHANGE!
    MIRROR MIRROR

    Look hard at what you dont like about
    your company ask your Employees to
    come up with these facts during
    weekly/monthly meetings.

    Honesty, Transparency, Trust & dialogue
    at all levels of the organization
    Internally and externally!

    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE


    Honesty, Transparency,
    Trust & dialogue at all levels
    of the organization
    Internally and externally

    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE



    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE


    Modern Management
    DECENTRALIZE POWER
    RESPONSIBILITY &
    ACCOUNTABILITY FOR BETTER
    VALUE CREATION

    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE


    The Value creators
    The Front Line Employees
    examples: Air Hostesses; Check-in clerk at the
    supermarket
    The surveyors on site for an inspection or survey or
    that CV sent to a client!

    Some must do to achieve remarkable growth &
    profits some of the hundred examples
    Courteousness
    Speak less
    Apparels & survey kits





    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE


    How we have done so?
    Any transformation required?
    What you do & how we do it?

    Conventional wisdom: Customers is always right

    True value: honest and courteous interface between
    the customer & employee.

    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE


    How and what

    So by putting employees first, a company creates
    unique value for its customers & differentiates itself
    from its competitors.
    Through a combination of engaged employees and
    accountable management, a company can create
    extraordinary value for its customers.
    When a company puts its employees first the
    customer does ultimately reap the greatest benefits.
    Internal satisfaction = client satisfaction.

    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE


    All Clients say Your
    Employees (Stars) made the
    magic happen.

    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE


    How do you motivate your team
    to be eager to take on one
    challenging survey after
    another?
    .GEN Y employees require a
    new set of skills for SME.
    I cant discover that for youll.. Your team is best known to you!

    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE


    Caterpillar & Butterfly
    Well brought up young C goes on to an MBA,
    gets a good job!! Is energetic gains reputation.

    C is impressed by itself. Its only a fast walking C
    to the world.

    Gets a fine spouse and leaves it all behind .

    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE


    Want to become a Butterfly
    - Knowledge of fastest walking C wont help
    one become a butterfly, give up those habits
    & knowledge of being an C. Learn about
    being a butterfly, unlearn
    about being an C. Transform.

    - Are u providing opportunities to your fast
    walking caterpillars to be come butterflies ??

    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE


    - I thank my guru Daraius Antia whom I still
    consult and meet socially in Dubai.
    - My mentors sitting amongst youll Allen &
    John Noble
    - To the 18 Stars of this Constellation what it is
    with 8300 nominations behind us as of may14.
    - All our Customers and Partners, most of
    whom have become friends.
    Thank you for believing in us and being
    Enthusiastic supporters.
    Acknowledgements:

    By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA
    Constellation, Dubai office: +971 4 4232884
    HP - +971 50 8979 103



    OPERATIONS ALSO AT: DUBAI ABU DHABI FUJAIRAH LONDON - SINGAPORE

    Anda mungkin juga menyukai