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Humongous Insurance

Patient Health Education


Seminar

Presented by Dr. Bob Gage, M.D.


August 31, 2004
Agenda
• Establish objectives for this seminar
• Review current patient health
education practices
• Discuss health education theories and
principles as applied to patients
• Plan and evaluate individualized
patient education programs
• Discuss recent patient health education
developments
• Questions and answers

2 CONFIDENTIAL
Objectives
• Demonstrate how to communicate and
evaluate health information
• Plan and carry out a patient education
session
• Identify the education needs of patients
throughout their lifespan
• Act as resource in health education
• Discuss recent developments (e.g.,
Patients’ Bill of Rights) and ethical issues

3 CONFIDENTIAL
Current Practices
• Current process for the delivery of
patient education information

Establish patient Physician – patient


education needs consultation

Diagnosis of
patient condition

4 CONFIDENTIAL
Theories and Principles
• The Patient Education Control Board
establishes hospital policies
• Periodically evaluate the content
quality and availability of health
education programs

5 CONFIDENTIAL
Patient Education
Programs
• Driving safe: An 8-hour course that
reviews driving safety and rules
• Lung disease: A program to help you
learn to live with lung disease
• Weight management: Education
sessions designed to teach you new
behaviors to help manage your weight
• For a complete listing, visit (insert link to
brochure file)

6 CONFIDENTIAL
Recent Developments
• Revisions to the
Patients’ Bill of Rights
• Patient satisfaction feedback
mechanisms
– Questionnaire
– Feedback evaluation graph
• Patient education instructional video

7 CONFIDENTIAL
Recent Developments
• Sample questionnaire results

Q # Experience Rating (1-10)


1 Administrative process 8
2 Taking vital statistics 7
3 Clear explanation of diagnosis 9
4 Clear explanation of preventative medicines 10

Overall rating 8.5

8 CONFIDENTIAL
Recent Developments
• Sample feedback graph
10
9
8 Patient #1
7
6 Patient #2
Rating

5
4 Patient #3
3
2
1
0
1 2 3 4 Overall
9 CONFIDENTIAL
Question
Recent Developments

• Instructional video

10 CONFIDENTIAL
Questions and answers

11 CONFIDENTIAL