An Introduction

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Our Vision
“To be the Community’s choice
for an exceptional healthcare
experience and exceptional
work place.”

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Mission statement
“Provide service to customers with the help
of a skilled and dedicated workforce whose
creative talents, innovative actions and
competitive edge make their position
unique in giving evidence based quality
health services to individuals and
institutions.”

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Goals of Life Care
A. Short Term Goals:
 To be a leader in preventive health care.

 To Focus on Non-communicable diseases like

cardiovascular diseases, Diabetes, Respiratory Diseases,
Cancers etc.

 To provide quality healthcare of international standards to

large sections of the society at a reasonable cost without
discrimination of caste, creed and religion.

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Contd…
 The aim is always to achieve operational excellence in
medical activities through state of the art technology.

 Goal of operational excellence will be continuous

improvement everyday at every level through innovative
contributions

 To extract best out of employees by ensuring that they

receive continuous training in clinical and managerial
area.

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Long Term Goals
To be the leader among hospitals in Nepal

To be a leader in diagnostic and critical care

service such as ICU, CCU, dialysis, emergency,
trauma and cancer care etc.

To assure clients, superior quality of services by

acquiring processes of TQM.

To expand into Advance Cardiac and

Neurosurgery.
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Values
Integrity
Continuous improvement
Innovation
Customer enthusiasm
Team work
Individual respect
Responsibility

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Objectives
Running a profitable operation for the benefit
of shareholders and employees.

Pursuing a strategy of providing differentiated

healthcare products with focus on the various
segments of the society.

Establishing channel partners who will

conduct focused camps towards the middle
and lower income groups.
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Contd…
Come up with differentiated bundled products to address
the above mentioned diseases.

Promote health insurance through its channel partners

which will encourage people to have access to the quality
health care at very low contributions in form of premium.

Make surgical and medical packages affordable for the

community by formulating easy payment options
financed through financial institutions

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Contd…
Attract small investors to invest their capital.
 In return they will avail few health care services as complimentary
part of their investment apart from the handsome dividends

Develop our brand by penetration marketing and giving

high quality of customer satisfaction through its
employees

Reward employees suitably and ensure that the

employees get constant training required to perform the
job with personal development opportunities.

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Contd…
 To hire only competent people and ensure that
life care is the market leader in awarding
remuneration and compensation to their
employees

 Procure state of art medical equipment and

facilities to provide quality health care services of
international standards

 Enter into joint ventures, collaborations and

technical know how sharing with the leader of
health care providers in respective fields of the
neighboring countries.

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Contd…
 Life care accomplish its mission and goals by
adhering to these corporate philosophies

 Excellence in health care services

 Integrity in all of its actions to build public

trust

 Inclusiveness and diversity of perspectives

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Contd…
 Partnerships with corporate houses and
community to build a successful public
health system

 Accountability and responsibility to

customers and the community

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Customer Philosophy
Life Care wants to be customer focused,
taking their needs and satisfaction as their
first priority.

Life Care customer philosophy is to provide

right service at a right time to the right person
at a right price.

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Service Philosophy
Life care philosophy is to provide excellent
healthcare of international standards to large
sections of the society at a reasonable cost.

These quality healthcare services will be based on

evidence based medicine.

LCH service philosophy follow:

“Prevention is better than
Cure”.

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Contd…
Management of Life care wants to be creative
and courageous.

They work hard and respect tradition and

authority.

They will be honest to their customers.

They will provide services of high standards

with reliability and responsibility

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Tour To Life Care

Life Care Hospital 17

Executive Chairperson

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Chief Executive Officer

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Operation Department

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Human Resource
Department

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Ground Floor

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First
Floor

Life Care Hospital 23

Thank You…

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