Presented by
• Dillip kumar Behera
• Raghavendra Kalyan
• Ramakanth Reddy
1
Who is a
Consumer
Consumer is an individual who
has the necessary purchasing
power to consume good and
services.
2
The Truth About Customers
Ten times more expensive to acquire a new
customer than to keep a current customer
- Bain & Company Research
3
Consumeris
m
• Consumerism is a social movement of
citizens and Govt. to enhance the rights
and powers of buyers in relation to
sellers.
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Consumer and
“Choice”
Consumer considers the following
factors before making a purchase :
• The level of satisfaction derived
from buying goods and services.
• The price he has to pay to make the
purchase.
• Satisfaction derived from
consuming alternative products.
• The price of alternative goods and
services.
6
7
The Right to
Heard
• This right asserts the ability of
consumers to voice complaints
and concerns about a product in
order to have the issue handled
efficiently and responsively.
8
The Right to Be
Informed
• This right states that businesses
should always provide consumers
with enough appropriate
information to make intelligent and
informed product choices.
9
Right to Be
Safe
• This right provides protection
against the marketing of goods
that are unsafe to health and life
10
The Right to
Choose Freely
• This right states that consumers
should have a variety of options
provided by different companies
from which to choose.
11
The Right to
Education
• To have access to programs and
information that help consumers
make better marketplace
decisions.
12
Consumer
Protection
• Physical protection (safety & health).
• Protection against deceptive and unfair
trade practices.
• Protection against ecological and
environmental effects of chemicals,
fertilizers or refinery complexes.
• Protection against monopoly.
13
Why consumer
protection
• To get the real value for his money.
14
Agencies ensuring
Consumer Protection
• Self-help groups
(e.g.- Consumer
organizations)
• Business
(by self regulation and fair
deals)
• Government
(by imposing laws and
orders)
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