MOAC 70-687: Configuring Windows 8 Performing System Recovery of Windows 8 Lesson 25: Configuring System Recovery Options 2013 John Wiley & Sons, Inc. 2 Understanding the Windows 8 Startup Process The Windows 8 startup process consists of these phases: o Power-on self-test (POST) phase o Windows Boot Manager phase o Windows Boot Loader phase o Kernel loading phase o Logon phase 2013 John Wiley & Sons, Inc. 3 Understanding the Windows 8 Startup Process Reviewing the Windows 8 boot menu with multiple operating systems installed 2013 John Wiley & Sons, Inc. 4 Troubleshooting Startup Failures A computer that will not start can be very frustrating and impacts a users ability to get work done. Understanding what happens during startup can help you isolate the problem and select/use the right tool to get the computer back online. The symptoms of a startup failure differ depending on where in the process the failure occurs. The first step to take when a Windows 8 computer fails to start is to determine exactly where in the startup sequence the problem occurs. 2013 John Wiley & Sons, Inc. 5 POST Failures If a computer fails to make it through the POST successfully, the problem is unquestionably hardware-related. In most cases, the BIOS will display an error message or produce a series of beeps identifying the exact problem causing the failure. Consult the BIOS documentation for more information on its error messages and/or beep codes. 2013 John Wiley & Sons, Inc. 6 Initial Startup Failures Startup failures that occur before the progress bar appears are typically caused by one of these problems: o Incorrect BIOS settings o Hardware faults o Missing startup files o Data corruption 2013 John Wiley & Sons, Inc. 7 Driver and Service Failures When a startup failure occurs before the logon user interface appears, the problem could be hardware-related, but it is most likely due to an issue with one of the drivers or services that the kernel is attempting to load. To locate the offending driver or service, first attempt to get the computer started using the Safe Mode. Then you can examine the event logs, enable the boot log, and run the System Information tool to gather information on what is affecting the startup sequence. Finally, use Device Manager or the Services console to disable the offending drivers or services. 2013 John Wiley & Sons, Inc. 8 Logon Failures When the startup process fails after the user has supplied logon credentials, the problem is most likely due to one of the applications running from the Startup group. To troubleshoot this type of problem, boot into Safe Mode. 2013 John Wiley & Sons, Inc. 9 Configuring System Restore Points Windows 8 System Restore is a recovery option for your computer that saves information about your drives, registry settings, programs, and files in the form of restore points. Use the restore points to return these items to an earlier state without impacting your personal files. 2013 John Wiley & Sons, Inc. 10 Create a System Restore Point Setting Disk Space Usage 2013 John Wiley & Sons, Inc. 11 Perform a System Restore Selecting a Restore Point 2013 John Wiley & Sons, Inc. 12 Using the Last Known Good Configuration The Last Known Good Configuration (LKGC) option, found in Windows 7 and earlier operating systems by pressing F8, is no longer available in Windows 8. The LKGC was a recovery option used to restore registry and driver settings that were in place the last time your system started successfully. In Windows 8, use the Advanced Startup menu and boot the computer into Safe Mode. 2013 John Wiley & Sons, Inc. 13 Boot into Safe Mode Selecting Safe Mode for Networking 2013 John Wiley & Sons, Inc. 14 Performing a Complete Restore If you experience a crash of your Windows 8 system and your hard drive is no longer functional, you can perform a complete restore from a system image you have prepared previously. To prepare for a complete restore, create a system image of your computer, which is an exact copy of the drives required for Windows to run. When you restore from an image, it is a complete restore; therefore, you will not be able to choose individual items. 2013 John Wiley & Sons, Inc. 15 Create a Windows 8 System Image Selecting a network location to save the system image to 2013 John Wiley & Sons, Inc. 16 Create a Windows 8 System Image Starting the backup of the Windows 8 system image 2013 John Wiley & Sons, Inc. 17 Create a Windows 8 System Image Reviewing the system repair disc message 2013 John Wiley & Sons, Inc. 18 Perform a Complete System Restore Searching for Windows image on network 2013 John Wiley & Sons, Inc. 19 Perform a Complete System Restore Selecting the Windows image to restore 2013 John Wiley & Sons, Inc. 20 Driver Rollbacks Each piece of hardware in your Windows 8 client computer has a device driver. Driver files in Windows 8 are digitally signed, which means they have been tested and verified to be compatible with Windows 8 and will be reliable and function appropriately with the operating system. Driver rollback is a recovery feature in Windows 8 that will let you reinstall the last device driver that was functioning. 2013 John Wiley & Sons, Inc. 21 PC Reset A PC Reset is used when you need to return your PC back to the original state it was in when you purchased it or first set it up. This will remove any custom settings you have made, erase your personal data, and remove traditional as well as Windows apps from the computer. This is basically a full reinstall of the Windows 8 operating system minus the need to answer the setup questions. 2013 John Wiley & Sons, Inc. 22 PC Refresh If you want to take a less intrusive approach, perform a PC Refresh. A PC Refresh allows you to keep your personal data, your Windows Store apps, and basic settings (mapped drives, drive letter assignments), personalization settings, BitLocker or BitLocker To Go and wireless settings. A PC Refresh does not keep your PC settings, file associations, display settings, or traditional applications. 2013 John Wiley & Sons, Inc. 23 Perform a PC Reset Removing Files 2013 John Wiley & Sons, Inc. 24 Perform a PC Refresh Reviewing Apps removed while refreshing your PC 2013 John Wiley & Sons, Inc. 25