A short primer

Emotions
What are emotions?

From Wikipedia,
Emotion is the complex psychophysiological
experience of an individuals state of mind as
interacting with biochemical and environmental
influences.

Emotions
Lets try again.
The Oxford English Dictionary defines emotion as

any agitation or disturbance of mind, feeling ,

passion; any vehement or excited mental state. I take
emotion to refer to a feeling , and its distinctive
thoughts, psychological and biological states, and
range of propensities to act.(1)

(1) . Daniel Goldman, 1995)Emotional Intelligence ,

Bantam, (ISBN 0-553=37506-7)pg289.

Examples

From Wikipedia, Examples

Affection, Anger, Annoyance, Apathy
Depression
Despair, Disgust
Fear
Happiness
Sadness
Shame, Guilt
Worry
Love
Surprise or shock
And more

Why do we experience emotions ?

Automatic reaction of this sort have become etched in our

nervous system, evolutionary biologist presume, because for a

long and curial period they made the difference between survival
and death.(2)
The primitive brain did think or learn, but developed regulators
that kept the body running to ensure survival.The fact that the
Thinking brain grew from the emotional reveals much about the
relationship of thought to feeling ; there was an emotional brain
long before there was a rational one (3)
(2). Daniel Goldman, 1995)Emotional Intelligence , Bantam,

(ISBN 0-553=37506-7)pg 5.
(3) Ibid. pg 10

Two Minds
In a very real sense we have two minds, one that thinks and one that feels(4)
to where rational thinking occurs
Information travel through the limbic system in the brain to where rational
thinking takes place. You experience feelings first.(5)

(4). Daniel Goldman, 1995)Emotional Intelligence , Bantam, (ISBN 0553=37506-7)pg8.

(5) Bradberry, Travis, and Greaves, Jean. (2003)the Emotional Intelligence
Quick Book. Fireside(ISBN 0-7432-7326-5) p 12.

What is Emotional Intelligence?

From Wikipedia, the free encyclopedia
Emotional intelligence (EI)describes the ability, capacity,

skill or, in the case of the trait EI model, a self- perceived

grand ability to identify, asses, manage and control the
emotions of ones self, of others, and of groups(6)
types of intelligence, such as IQ, fail to fully explain
cognitive ability(7)
(6)Bradberry, Travis and Greaves, Jean.(2009) Emotional
Intelligence 2-0. San Francisco: Publishers Group
West.(ISBN 9780974320625)
(7) Smith, M.K.(2002) Howard Gardner and Multiple
intelligences, The Encyclopedia of Informal Education

What is Emotional Intelligence?

Quite Simply, emotional Intelligence is the intelligent

use of emotions: you intentionally make your emotions

work for you by using them to guide behavior and
thinking in ways that enhance your results.(8)

(8) Weisinger, Hendrie,(1998)Emotional Intelligence

at work Jossey-bass, Inc. Publishers

Why do we care?
It is estimated that more than 60 percent of success

in business comes from the use of emotional

competence(EC). In addition, losses of more than $10
billion per year nationwide are estimated to result
from lack of EC.(9)

(9)DeLorenzo; Luskin; Robins.Shani, (Mar/Apr

2010)Emotional Competence in Practice

Management Journal of Financial Planning;
Accounting and Tax periodicals pg22

 The Business Case for Emotional

Intelligence
Why Emotional Intelligence is relevant.
From the Consortium for Research for Emotional

Intelligence in Organization
19 points to consider :
1. U.S Air Force used EQ to select recruiters. The gain
was annual savings of $3 millions.
2.Experienced partners of a consulting firm were
assessed on EI. Those scoring above nine delivered $1.2
million more profit.

More of the 19 points

3. Analysis of more than 300 top executives showed six

emotional competencies distinguished stars from the

average.
4.In jobs of medium complexes a top performer is 12
times more productive than bottom.
5. At LOreal sales agents selected on the basis of
certain emotional competencies significantly out sold
salesman selected by old methods.
6.National Insurance company agents sold policies
averaging twice the premium.

More Business Cases

Executives and president with strong emotional

intelligence enjoy greater success.

Financial advisors at American Express whose mangers

completed Emotional Competencies program were

compared to advisors whose managers did not. The
first group grew their business at a greater rate. (10).
(10) Chermiss, Cary, (1999).The Business case for
Emotional Intelligence The Consortium for Research
for Emotional Intelligence in Organization

Emotional Intelligence Skills

1.
2.
3.
4.

Self Awareness
Self Management
Social awareness
Relationship management(11)

(11)Bradberry, Travis, and Greaves, Jean. (2003)the

Emotional Intelligence Quick Book. Fireside(ISBN 07432-7326-5)

Self Awareness
Self awareness includes staying on top of your typical reaction

to specific events, challenges, and even people. A keen

understanding of your tendencies is important: it facilitates your
ability make sense of your emotions. (12)
Emotions serve a purpose. Taking the time to think through
them is key.(13)
People with greater certainty about their feeling are better pilots
of their lives.(14)
(12). Bradberry, Travis, and Greaves, Jean. (2003)the Emotional
Intelligence Quick Book. Fireside(ISBN 0-7432-7326-5)
(13) Ibid.
(14) . Daniel Goldman, 1995)Emotional Intelligence , Bantam,
(ISBN 0-553=37506-7)

Self Management
When to act or not act.
Very dependent on your self awareness
Managing your emotional reaction to situations and

people.
Some emotion reactions to situations can create a
paralyzing fear
The ability to tolerate an exploration of your emotions.(17)
(17)Bradberry, Travis, and Greaves, Jean. (2003)the
Emotional Intelligence Quick Book. Fireside(ISBN 07432-7326-5)

Social Awareness
The ability to pick up on the emotions of others and

understand them.
Perceiving how others feel and how they are thinking
Not just understanding your emotions, but the
emotional reactions of others and how it is affecting
their thinking(18)
(18)Bradberry, Travis, and Greaves, Jean. (2003)the

Emotional Intelligence Quick Book. Fireside(ISBN 07432-7326-5

Relationship Management
Ensures clear communication and effective handling

of conflict.
People who manage relationships well are committed
to their value and are able to see the benefit of
connecting with different people, even those they are
not fond of(19)
(19)Bradberry, Travis, and Greaves, Jean. (2003)the

Emotional Intelligence Quick Book. Fireside(ISBN 07432-7326-5)

Relationship Management

Aristotles Challenge

Anyone can become angry- that is easy. But to be angry

with the right person, to the right degree, at the right

time , for the right purpose, and in the right way-this is
not easy.
Aristotle, The Nicomachean Ethics (20)
. (20)Daniel Goldman, 1995)Emotional Intelligence ,
Bantam, (ISBN 0-553=37506-7)

A Slightly different Delineation

Five domains:
1. Knowing ones emotions.
2. Managing emotions

3.Motivating oneself
4. Recognizing emotions in others
5. Handling relationships(21)
(21)Daniel Goldman, 1995)Emotional Intelligence ,

Bantam, (ISBN 0-553=37506-7)

Another
The Four Branch Model
1.Perceiving Emotion
2.Using Emotion to facilitate Thought

3. Understanding Emotions
4. Managing Emotions (22)

(22) Mayer & Salovey, 1997, down loaded from

www.unh.edu/ emotional _ intelligence/

So What !
Are you a slave to your emotions?
Do you find your emotions controlling your decision

making process ?
Do other peoples emotions create reactions to your
emotions ?
Are there times when you look back on a day, a
situation or an event and say why did I do, or say what I
did?
You are not alone.
IQ doesnt change, what about EQ

Your Brain is Plastic

The cells in your brain grow new ways to communicate with

one another in response to changing circumstances.

Neurological term Plasticity
your emotional intelligence is a product of the amount of
communication between the rational and emotional
centers of your brain. When you practice emotional
intelligence skills, you strengthin this pathway, Your cells
literally branch out and grow connections between you
feeling and your reason but it takes time.(23)
(23) Bradberry, Travis, and Greaves, Jean. (2003)the
Emotional Intelligence Quick Book. Fireside(ISBN 0-74327326-5)

Promoting emotional intelligence

in the work place
From the Consortium for Research for Emotional

Intelligence in Organization
Guide Lines for Best Practice
These guidelines were developed for the Consortium
by Daniel Goleman and Cary Cherniss, with assistance
of Kim Cowan, Rob Emmerling, and Mitch Alder.
See www.EIConsortium.org
22 guidelines broken into for sections

Paving the Way

1. Assess the Organizations needs.
2. Assess the individual.
3. Deliver assessments with care.

4. Maximize leaner choice.

5. Encourage people to participate.
6.Link learning goals to personal values.
7. Adjust expectations.
8.Gauge readiness

Doing the work of change

9. Foster positive relationship between the trainers

and learners.
10.Make change self-directed.
11. Set clear goals.
12.Break goals into manageable steps.
13. Provide opportunities to practice.
14. Give performance feedback.
15. Rely on experiential with methods.
16. Build in support.

Doing the work of change

Continued
17. Use Models.
18. Enhance insight.
19. Prevent relapse.

Encourage Transfer and

Maintenance of Change
20. Encourage use of skills on the job.
21.Develope an organizational culture that supports

learning.

Did It Work? Evaluating Change

Evaluate.