Speaking
Listening
1.
2.
3.
People-focused listeners
Information-oriented listeners
Results-oriented listeners
1. People-focused listeners
2. Information-oriented listeners
This kind of listener likes to collect and
analyse information in order to understand
the situation as fully as possible. They usually
take the time to listen to all the information
so that the right decision can be taken.
3. Result-oriented listeners
The main interest for these listeners is to
achieve their goals as quickly and efficiently
as possible. They often have little patience for
what they see as irrelevant information, and
can be frustrated by speakers who talk for
too long in an unfocused way. Some speakers
may see result-oriented listeners as arrogant.
Question:
Which type of listener are
you primarily?
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The message
In the first dialogue, the listener feels that
this is not a relevant message. In the second
dialogue, the listener is confused by the
complexity of the explanation.
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2. The speaker
This is a factor in the third dialogue, in
which the listener wants to involve the
team leader rather than waste time
discussing a subject with a speaker who is
not seen as having responsibility for the
issue. Some listeners may also pay less
attention if the speaker lacks status.
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3. The listener
The greatest threat to effective listening is
actually the listener. Listeners distort and
reject messages in ways that they may not be
conscious of. This happens particularly when
the listener is under time pressure (as in the
first dialogue). Listeners often undervalue the
importance of what is said. As a result,
listeners may lose the respect of the speaker:
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7.
8.
9.
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