Global HR Practices at

Vodafone and HSBC

Vodafone An Introduction
Leading mobile operator with a
significant presence in Europe,
Asia Pacific, Africa, Middle East
and US.
Has 431million proportionate
customer base
Business Expansion Strategy:
Subsidiaries
Joint Ventures
Strategic Alliances
Leveraging on the scale and scope to stay
ahead of domestic and local competition

How is HR organized at Vodafone

HR is a Business Driven Function

Key HR Challenges

HR initiatives are focused at Employee Motivation

Succession Planning

Organisation wide development interventions

Building Careers for Employees

Job rotations

Key HR Touchpoints -

E-learning
Individual employee education programs

Organization and Resourcing

Career Planning
Learning
Reward And Recognition
Communication and Involvement
Health, Safety and Well-being

At Vodafone the HR Philosophy followed is Think Globally, Act Locally. HR

is a business Driven Function where HR managers are made responsible to
contribute to the Strategy Formulation Process.

HRM at Vodafone
Vodafone HRM priorities:
- To listen to the employees
- To understand their views
- Respond to their feedback by taking
actions to improve
Monitoring Employee Engagement:
- Global People Survey
- Results are used to assess
managers based on the experience
they create for the team

The Vodafone Way

- A consistent way of working at

Vodafone
- Supported by Code of Conduct
- Promoted via Doing whats
right campaign
- The Vodafone way Heroes

Our aim is to attract, develop and retain the very best people by offering a motivating
and inclusive workplace in which talent is recognised and developed, and wellbeing is

Recruitment and Selection

Induction and Onboarding

Onboarding
Employees spend their
first few days attending
a face-to-face induction
where youll find out
more about Vodafone
and how they operate.

Professional
Memberships
Vodafone also pays for
employees
membership to the
body thats most
relevant to their role.

Educational
Sponsorship
If an employee wants
to do a further
qualification thats
relevant to the role
Vodafone may be able
to offer full or part
funding.

Leadership
Development

Personal
Development

Vodafone offers a
range of development
opportunities to enable
the employees to Lead
in the Vodafone Way
embracing speed,
simplicity and trust.
Toolkits, books,
podcasts and webinars
are available to you
through Vodafone
Learning.

Vodafone Learning:
online portal the
single place to access
learning and take
control of development.
It is a repository of both
local and global
resources such as rolerelated Academies and
Harvard Management
Mentor.

Employee Engagement and Retent

Open and Regular
Communication
through intranet

Annual Group-wide
people surveys to
gauge engagement

Employee
Engagement Index

Manager Index

Amenities

Safe and Vibrant

Environment

Focus on Employee
Well-being

Opportunities for
growth

Employee Development and Traini

Trainings
- Formal
- On the Job
- Coaching and Mentoring
For Expatriates
- Preparatory Trainings
- Post- Arrival Trainings
- Trainings for Host Country
Nationals and Third Country
Nationals

Vodafone Strategies
- Annual Analysis of Learning Needs
- Global Learning Academies in various functions to help develop skills
- Collaborations with leading B-schools for online trainings
- Cultural Awareness Programs for Expats
- People Managers and senior executives complete 15 Leadership and
Development days every year
- New Recruits have to undertake a health and safety module as part of
induction

- Online Training modules for line managers to make them aware of their
responsibilities

Vodafone UK spends 1.4 million pounds on Training and Development every year

Performance Management and RnR

Each Employee has a formal
Performance Dialogue with their
Manager to set expectations and
development goals for the year

Competitive Pays

Identification of Hi-Pots via Annual

Talent Review Process

Subsidized Mobile Phones

Hi-Pots given an opportunity to be a

part of GLDP, INSPIRE

Performance Based Bonuses

ESOPs

Benefits suiting to the Local Norms

What is global and what is localized

Global

Local
Lesbian, Gay, Bisexual, Transgender
Inclusion Initiatives

Gender Diversity and Women Inclusion

initiatives

Well-being Programs like Walk-to-work

Campaign (only in UK and Greece)
Doctor and Nurse Advice at the Workplace

Working in the Home-Zones a concept

of Office-less work space (Not even the
CXOs have offices)